Royal Brunei Airlines

✅ Trip Verified | Brisbane to London via Brunei. I’m working as a paramedic in UK and must fly at least twice a year to Brisbane, where my children live. For the first time I used Royal Brunei and I was very impressed. The short lay over and small price determined me to use RBA. First impression was the humble and professional attitude of the staff, very clean planes, good leg room, amazing food. Crew walked the extra mile to accommodate passengers, me included and their service was amazing. The flight’ s attendants leaders on the Brunei-London leg took the time and listened to my feedback. Reintroduce the short lay over middle way between Brunei-London. I definitely recommend Royal Brunei.

Not Verified | London to Melbourne via Brunei. Flight was good and crew were great. But upon trying to check in online I had noticed that my 4 year old daughter and 15 year old son were allocated seats away from me. When I tried to change seats nothing happened. Tried to contact my travel agent and she said that the airline was closed over the weekend. What sort of supposed international airline isn’t contactable 24/7? So now I had to wait till the last minute to sort this out. I thought that it was a duty of care that minors were seated with their parents? If you want customer service don’t fly Royal Brunei.

✅ Trip Verified | Melbourne to London via Bandar Seri Begawan. The plane was elegant, the cabin crew very professional and made a long flight more pleasant. The food was great. I have to say that Royal Brunei is my favorite airline. The planes are new, Brunei airport is fairly small and easy to get around and to check in or transit, while the ground staff is polite. The inflight entertainment is very good, but there are spaces for improvement. Toilets and planes are the cleanest.

✅ Trip Verified | Dubai to Manila via Brunei. Seating and food was good, as you'd expect in business class, but the real irritant was the business class steward on the final sector who demanded my shoulder bag be removed and placed in the locker. To be clear this was a small bag, secured around my neck with strap and hanging on the opposite side, so extremely well anchored to me and not by any definition was it a loose article. But you know how it goes when it turns officious.... she told me that it was a loose article yet the pillow and blanket packages in the empty cabin seats were ok to sit unsecured on seats. The same again for landing. You can't argue with this attitude. Disappointing attitude, completely officious and illogical and for this hassle, I wouldn't go with RB again.

✅ Trip Verified | Bandar Seri Begawan to Kuala Lumpur. I must admit that Royal Brunei's service is excellent. Good on time performance, aircraft using a new fleet, exciting in-flight entertainment options, efficient check-in process. But to be honest I am a little lacking in cabin crew services, several times I had to call the cabin crew to ask for additional drinking water but it takes a long time for them to respond.

✅ Trip Verified | Brunei to Kuala Lumpur. My seat at 43A, IFE not working, shortly all aircraft doors disarmed, I ask a female cabin crew if she can reboot my IFE. Inflight Entertainment System. She said later and walk straight away. 10 minutes after airborne, i ask her again if she has already done the restart, she looked lost and said she is doing it now. another 10 minutes gone, i approached a senior cabin crew and I ask her if I can switch my seat to the front (as the back rows were full) and told her my situation with the IFE. She is very reluctant to answer me that the front first three row (which is identical size to my seat but were reserved seat options) were for paying customer only. I told her if she can do anything for my as my IFE is not working. She said she will reboot the system. few minutes later, they start the inflight meal service. Crew were very busy doing meal services, so i just not be bothering asking anyone of them again. 15 minutes before touching down, iI went to the lavatory and saw the same crew again and I told her my IFE still not working. Without hesitation, she answered I have restart the system, if the system not responding, there is nothing I can do. A very disappointed cabin services.

✅ Trip Verified | I flew to Bangkok, Thailand from Surabaya, Indonesia with this airline for the first time. In my opinion, I had a great experience. The cabin crews are very kind and helpful. The seats are comfortable and I like the design as well. The food is tasty. There is enough legroom for me. Besides, I like the inflight entertainment since the movies are updated so it's not boring at all. The aircraft is clean and smart looking. However, it would have been much better if all the aircraft of Royal Brunei Airlines are equipped with personal inflight entertainment, not just overhead TV or WiFi connection because it would be so boring and not pleasant. Basically, I would like to recommend this aircraft to my friends and I would love to fly with Royal Brunei Airline again.

Not Verified | Melbourne to Bangkok via Brunei. I have flown twice now with Brunei business class and must say great airline and was very happy with the service and staff friendliness, terrific food as well. I also find the people of Brunei very friendly and welcoming. I am now a member of there frequent flyer program.

✅ Trip Verified | London to Melbourne via Brunei. Horrific experience. Travelling solo with a 15month old. I understand that he does not pay so doesn’t automatically get a seat. He sat on my lap for the first 15 hours. Staff offered no support with helping me with bags, to entertain him while I needed the toilet etc, they didn’t provide a meal for him, when I asked they told me I should have specially requested one. I asked for them to do this for the second leg of the trip- they didn’t. When asked if they could provide some fruit, I was told by one staff member ‘we only give it out at snack times to the adult passengers.’ The nappy change table is a weird oval shape and the babies legs hang over, setting the sensors for the tap off. It’s hard enough changing in limited space, but the nappy change table meant some creative yoga poses. The second leg the flight was half empty, my child was once again on my lap. I asked if I could move to the row in front so he could lay on the spare seat and we could both get some sleep. I was told no, that those seats you have to pay more for - they were identical to the one I was sitting on. I asked to speak to someone more senior who then agreed. There is no way i’ll be flying with Brunei again for the poor service. The airport is horrific, nothing to do. Basically no food to purchase other than chocolate and crisps. Go with someone else!

✅ Trip Verified | Avoid this Airline at all costs for long haul flights. If you buy a ticket with this airline you only have yourself to blame when things go wrong. For the second time in 2 weeks Royal Brunei have cancelled their Brunei to London flight resulting in delays of more than 12 hours and hundreds of stranded passengers. They knew full well when we left Manilla that there was no serviceable aircraft waiting in Brunei and one was having to be flown in from Jeddah. Despite knowing they had 100 plus passengers arriving their response was nothing short of appalling. Staff giving contradictory info as to what next. Passengers left outside the terminal in the early hours of the morning to wait up to two further hours for 16 seat buses to get checked into a dirty smelling hotel with no food and water provided. Passengers in wheelchairs just dumped outside. The replacement flight was due to leave 11.45 next day this also delayed due to "technical difficulties" on a different 787. Ground staff could not care less, we had to argue for nearly 60 minutes just to get access to WIFI so we could update friends and family of our late arrival. To top it off despite having our bags in the airport overnight they did not join us when we eventually arrived in London. 28 hours to get from Brunei to London. I've been flying over 20 years and we've all had delays it's part and parcel of long haul travel. The difference here is how Royal Brunei conducted themselves both during and after. They should be absolutely ashamed of the way they treat their customers. Royal Brunei point blank refuse to compensate passangers. Lesson learned I guess, beter to pay that little bit extra and fly with a experienced long haul carrier that holds that 5 star rating.