Royal Air Maroc

✅ Verified Review | Flew from Agadir to Madrid via Casablance, hadn't used Royal Air Maroc before. Check in / boarding in Agadir was fine and bag was checked all they way through to Madrid - I had to book business class as I needed a fully changeable ticket, crew seemed nice enough when boarding - but that's about as much as I saw of them. I was surprised that for the fare involved on the Agadir - Casablanca sector there was not even the offer of a glass of water, the curtain to the galley was across the whole time with the smell of food wafting through (crew meals obviously) disappointing service to be honest. The transfer at Casablanca was fine / the crew on the Casablanca - Madrid sector were very pleasant, the cabin lay-out was proper "first class" style seating plenty of leg room, magazines offered before take-off with pre-flight water or juice. As the flight was only 1 hour and 15, I was given a meal tray which had a hot beef shawarma with fruit salad and Mango mousse cake. It was delicious to be honest and a hot towel service after. The only thing I found really odd on this sector was there were no announcements made in English at all only French and Arabic (the safety demo was a video in English and Arabic) there were a few USA passengers on board also and we had to ask the crew what the announcements were about which I found odd. On the previous sector Agadir / Casablanca all the announcements were made in French / Arabic / English so I'm unsure as to what they were up to as the majority of passengers on the Casablanca / Madrid were Spanish or English speaking. Overall RAM is a good airline but they would need to get their on-board service aligned a bit better .

✅ Verified Review | Bologna to Beirut via Casablanca. It was a transit travel, and the airline should have booked an hotel inside the airport to stay this night. So, they gave me the hotel booking and when I got there, the hotel was fully booked. I returned to them, and after waiting a lot of time and many people came having the same problem, they took us by bus inside the airport to a lounge that contains sofas, and they told us that we should stay there till the next day. This lounge was not finished (it was not fully equipped and a smell of paint), and it does not have any privacy, in which all the sofas are beside each other. It was really a very insulting experience.

✅ Verified Review | We booked from Brussels to Nairobi via Casablanca and we got the tickets. There it stated we had a stopover at Casablanca (1hour and 10 minutes lay over). When we tried to check in online the evening before, we could only check in from Brussels to Casablanca. No changes in flight hours where shown. When arriving in Brussels airport, 3 hours in advance, they only could check us in for the flight to Casablanca. The personel of RAM told us this was normal procedure and once we would arrive in Casablanca, we would receive our next boarding pass for the plane to Nairobi. Once arrived in Casablanca (on time, still had more than an hour to get on the other plane), the personel of RAM showed us where to obtain our other boarding passes. At this desk they suddenly told us 'that plane left more than an hour early!'. So, as our first plane was landing, the other one was already taking off! Nobody notified us, not online, no e-mail, message. We were speechless and desperate. Together with an American couple (who also booked a direct ticket from Brussels to Nairobi), the personel told us it was no problem, they would refund our flight and that we would have to take the next flight, 2 days later! This was not an option for us, because we already booked a safari with driver and airport pick up, all planned from the moment we would arrive in Nairobi. After 3 hours, they told us to come fast, because there was a flight to Cameroon we should be on. Then, from Cameroon, we would have to take a flight to Nairobi. Instead of arriving at 2am, we would arrive at 8 pm (losing an entire day of safari and hotel, but still less worse than losing 2). They told us it was safe to transfer at Douala. Once arrived in Douala (after a night flight with stopover in Yaoundé), at 4am, the border control would not let us enter (because we had no ticket and visa), they called the police, who took our pasports and we had to sleep outside the police departement at the airport! At 8am the office of Kenya Airways opened (where we had to check in for the flight). But RAM had put us 2 on wrong seats! The others could board, but not the two of us. After 2 hoffiric hours their personel managed to get us on a flight to Nairobi. Late in the evening we arrived in Nairobi, lost the money of our hotel, lost the money of our safari. The return flight from Nairobi to Paris was a disaster as well! In Nairobi, the personel told us we would have to take our luggage in Casablanca (since we were booked to spend one day at a hotel in Casablanca). In Casablance they told us they could not obtain our luggage. We had no spare clothes, toothbrush, shampoo. Next day, arriving in Paris, one of our bags was missing. After 2 hours of waiting, they found our bag, who was shipped in another plane.

✅ Verified Review | Marrakech to Paris. The airline operates the exact route for two earlier flights on same day. Yesterday, we spoke with the Morocco reps asking how we put ourselves on standby for the flights. They said they cannot do it, and we must go to airport and ask gate agents. We wake up at 5:30am to go to airport. First rep at the RAM counter says both morning flights are fully booked, there's nothing they can do (but they were still selling tickets online for this flight!) I go the the rep adjacent to the first agent. She says there's plenty of space but they only handle check in at this counter, so we must call RAM - which we'd already done and were instructed to go to airport. We nevertheless call RAM again, this time an English speaking number, and the guy says that he cannot change over the phone, only the agents at the airport can do that. They will give you the run around on the most basic customer requests.

✅ Verified Review | Casablanca to Marrakech. I've never seen such chaos at the airport, and there was no flight delay or anything wrong. Only two people checking a long line of people in - everyone was unclear where to go and when I asked I was given different answers from each Royal Air Maroc desk I went to. Flights are cheap so if you really need to save money and they are going to a destination you need to cross your fingers. The flight attendants were very pleasant though!

✅ Verified Review | Nouakchott to Casablanca, the level of service was quite low. No preferential check in for business class or preferential boarding. It was a internal african route, so probably the carrier would not use the best plane in the fleet, but the Boeing 737-800 was not very clean, and the level of service was average. No entertainment, but the flight is only about 3 hrs). The food was ok.

✅ Verified Review | We were booked to fly on Royal Air Maroc flight AT587 from Casablanca to Sal Island (SID) July 14, 2017. The flight had a stop over at Praia Island. As we were boarding the ground crew asked any passengers who were flying to Sal Island to step aside and wait. All the passengers to Praia Island boarded as per usual. We were offered no information or explanation, but we started getting worried as the time for the plane to depart drew near. Sure enough the time came and we saw the plane leave. Still no explanation. There were 7 of us. Tried to get some answers from ground crew but they were either unwilling to tell us or were clueless themselves. Eventually we were told that the connecting flight was canceled and we will need to come the next day to see if we can get on another flight. There were no apologies, no explanation. I later did some talking and some research myself and found out the connection flight was canceled because there were only 7 of us and thus not profitable for the airline. Horrible experience.

✅ Verified Review | My flight from Sao Paulo to Gatwick via Casablanca on 5th July was cancelled at roughly 48 hours notice. There was an offer to reschedule my flight for later in the week but was useless as I had to be in the UK before their offered replacement. I managed to book a flight with another airline. I e-mailed saying I expected a full refund. I received a phone call that was poorly connected and I couldn't understand what was being said. I told RAM I wanted a refund as I had made other plans. The man hung up and I received an e-mail with a re organised flight, different to the one offered in the original e-mail, that still proved useless for my travel needs. I replied again to that e-mail stating I wanted a refund. I am waiting for a response. Their customer service is appalling and their lack of organisation is apparent through poor communication and trying to just book you onto alternatives without consulting you first.

✅ Verified Review | Amsterdam to Casablanca. I flew with a group of fellow travellers from Amsterdam to Bamako in Mali with a stopover in Casablanca. Royal Air Maroc told half the group to receive their boarding passes for Bamako in Casablanca. They did not, because to aircraft was severely overbooked by returning Muslims from the pilgrimage to Mecca. With trepidation, I booked Amsterdam to Casablanca with Royal Air Maroc. Without any notice, Royal Air Maroc cancelled my return flight and we were booked on an earlier flight. This made me put Royal Air Maroc on 24-hour death row watch with the help of from Amadeus. Amadeus informed me that my return flight was reschedules again. 49 hours before the flight I tried to get my boarding passes, but the web check-in was still closed. Exactly 48 hours before the flight I started the web check-in to print the boarding passes, finding out that only three seats were still available on this flight. All others were already allocated to other passengers before the web check-in even opened. My wife and I could not sit together. I called Royal Air Maroc but they confirmed this was not possible to be allocated a seat before the web check-in. Sure. At the airport check-in counter, I asked to sit together. The staff member asked her colleague to release seats with an "R" for us. Her reply: no. At the gate, we asked it again and promptly Royal Air Maroc gave us seats next to each other. On board the 737 we noticed about 20-30 seats empty. Very strange. We asked ourselves if there is any link between the departments of reservation and operation. The flight went well and the service was good. Amadeus informed us in time that our return flight would depart 1 hour earlier, due to the temporary Ramadan time zone shift. Royal Air Maroc did sent an email message, when we were in mid-flight. The flight was on time, the service was good and the meals tasted nice. Conclusion: in the last 60 years, Royal Air Maroc has learned to fly aircrafts very well. In the new departments of internet reservation & communication, Royal Air Maroc is still struggling as a newbie.

✅ Verified Review | Lisbon to Doha via Casablanca. I sent two complaints to RAM and I have not heard a thing back. Our journey out of Doha was fine and there were no issues; once we got onto the aircraft we both slept most of the way. The return journey from Casablanca to Doha was however a little different and disappointing. The aircraft was dirty and the staff inattentive. I pressed my call button a number of times; staff did not come and were sat around at the back. Because of this, I got up and went to the back of the aircraft myself where I found staff disregarded me and other customers! Eventually a young man asked me what I wanted and I requested a glass of white and red wine. He immediately dismissed me and said he would have to check at the front of the aircraft and would bring the wine to me! I waited a long time. In the end, I went back to the rear and asked again - I chose the only steward who had been polite so far throughout the journey (who was the most accommodating on the flight) he asked me what I would like. I replied that I would like two glasses of wine: one for myself and one for my husband. He grudgingly said he would bring it to me in cups!