Royal Air Maroc

✅ Trip Verified | Tenerife to Casablanca. Our baggage arrived one day later, because there was not enough space in the airplane. But we didn't get any information about this. Not on the departure Airport and neither on the target Airport. We had to go to the lost Baggage counter to get this information. It's really frustrated, because have to stay one day longer in Casablanca. The baggage was not delivered to the hotel. But that's not my major problem with it, it's more the communication. The airplane looks modern but the seat pocket was dirty. There was the drinks and food on the plane. A small meal. It contains a muffin and sandwich. But better they skip this sandwich in the future.

✅ Trip Verified | Flew Royal Air Maroc from Munich to Casablanca. Chaos to say the least. They lost my luggage and 4 days later I can't get an answer on the phone as to what is going on. Not helpful and very slow service. Honestly how in 4 days can you not locate my bag? Overall flight was Ok, food was terrible, plane was old and dirty.

✅ Trip Verified | Freetown to Marrakech via Casablanca. The aircraft, service and the food was all very average. Flights left on time, but that's about the only positive thing I have to say. The planes seemed very old. Service was perfunctory and disinterested. Food was poor - real old-school airplane food meals; stale bread, tasteless mains. The tickets were very expensive, but that's a given for anything departing from Sierra Leone. I would not choose to fly them again.

✅ Trip Verified | Tenerife to Marrakesh via Casablanca. The service is average. The airline provided a snack on the 2h 40m flight but orange juice was the worst I have tasted. The main complaint is a lack of airport safety. Before the domestic flight, the Airport security staff did not check my luggage. They ran my bag through x-ray without me taking out the notebook, camera, 5 small bottles of liquid and a 0.5-liter bottle of water attached to the side of my bag. On the domestic flight, they also have travelers who have already passed clearance on the border with others. Everybody has to go through passport control on arrival.

✅ Trip Verified | London to Cotonou via Casablanca. Boarding was smooth, and on time. Flight was pleasant. Arrival into Casablanca had to deplane and board next flight, had to go thru security which was slow as connection was 1 hr later. Just made it to departure gate when found fight delayed. Took off not very late and landed in Cotonou and found my checked in bag was missing. Filed a missing bag info, was informed that the next day my bag was in Casablanca and would arrive 2 days later. However had to leave Cotonou to Istanbul on business and could not collect it. Had given them address to my hometown for shipping it but after repeated emails no response and no bag.

✅ Trip Verified | Nice to Washington via Casablanca. Flight staff and airport not worthy of Boeing 787. Returning from 3 weeks in France we chose to fly from Nice to Casablanca and on to Washington DC on Royal Air Maroc because the second leg was on the Boeing 787. Boarding in Casablanca was confused, disorganized and perilous. As has become customary for international passengers flying to the U.S. we had a second security check at the gate where we were fully patted down and carry-on inspected. While the males were whisked through by two males, there were no female security guards. All the females had to wait nearly an hour before a female started their pat down and a similar delay until the entire line was cleared. Meanwhile the men and boys did not directly board the plane from our main terminal gate. No! We, and subsequently the women and female children had to descend three flights of dirty ill lit stairs, get on a bus and go to the old original terminal, climb three full flights of stairs to the gate and then board the plane. At check-in I had asked for my pre-ordered wheelchair as I've very limited eyesight (legally blind) and Vertigo and was told a wheelchair was not available. Stairs are a real challenge especially without my wife alongside and dependent on filthy banisters and just my cane. Our aisle seats on Boeing’s newest aircraft were comfortable, the coach class seat pitch was the usual 30” we find on most airlines. We had expected Moroccan style cuisine we experienced on an earlier trip to Morocco, but we received the same food Air Maroc served on the first leg from Nice. The cabin service was erratic and staff not at all customer-friendly. Midway through the flight we found that the rest rooms had no toilet paper, no towels, no Kleenex, and the refuse bin was overflowing. A few minutes later the captain came up the aisle going to the galley so I buttonholed him, described the conditions and stated that the cabin crew were disrespecting a new aircraft. The captain took a peek then stormed off. Shortly two male stewards rushed up with their arms loaded with paper products. They seem satisfied with their mediocrity and deficiencies and there's slim chances of improving. Never again on Air Maroc or a transit stop in Casablanca!

✅ Trip Verified | London to Ouarzazate return via Casablanca, both way basic economy class. I went to Heathrow, through check in quickly, we took off on time, onboard staff very pleasant, tasty warm food onboard along with drinks, no long lines at Casablanca everything smooth and easy, transfer on time and I arrived to my final destination 20 min earlier. Same with my return journey. I do not know if I was just lucky person (4 times in one trip) but honestly I say I would chose them million times more over Ryanair. Seats much more comfortable, staff very polite. So, to all you guys awaiting your trip with RAM, sleep well! Nothing to worry about. I think they were getting very unfair reviews.

✅ Verified Review | Casablanca to Yaoundé via Douala. A very pleasant experience in a modern and clean aircraft. A little chaotic boarding as many people were reseated during the process. As the last rows of the cabin were free, people reseated themselves after boarding, resulting in a free seat next to me. Smooth flight, attentive staff and OK food. No hesitation to fly again in the future.

✅ Verified Review | Gran Canaria to Casablanca. I thought Royal air Maroc had improved its services but from my recent experience, RAM unfortunately has not. We had about 2 hours delay on outward flight, while RAM on return flight decided to cancel one of its route from Canarias. We were informed of this cancellation while we were already at the airport (so 3 hours before departure) : although we bought a Las Palmas - Casablanca direct flight ticket, we had now to wait for the Tenerife plane to come to Las Palmas. I was with my family : my wife, 6 years old child and a 1 year old baby. While we were waiting our turn, the agent at check in decided to call some identified persons (that were behind us in the queue) to give them priority in registration. These people were persons in transit (their end destination was not Casablanca). After that the agent informed us that the plane was now full and that we had to wait for the day after to fly back home. I tried in vain to get someone from RAM Company to come and find solution. No one came and at the end we had to accept the situation. I think that these practices should be condemned.

✅ Verified Review | Stockholm to Dakhla via Casablanca. The flight itself ok, but they lost my kitesurfing gear, and now have been waiting for any information for 4 days. 1/3 of the kitesurfing holiday is gone, when visiting the airport there's no one working, customer service cant do anything without some claim number that I haven't been given, no one answers the phone, no one speaks english. There has been 2 flights a day, so 8 flights and still I don't get my stuff?