Regional Express

Customer Reviews

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Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 69 reviews
7/10
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5/10

Regional Express customer review

(Australia)

SYD-Parkes return travelling alone so had A seat (config is A-aisle-BC) the SAAB 340 is a good little plane and smooth. Friendly and efficient attendant both sectors. Tea coffee water and biscuits or chip snack served on this short 45 min flight. Good landings booking check-in boarding all quick and simple and the bag was on the carousel in Sydney as soon as I got inside.
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5/10

Regional Express customer review

(Australia)

Adelaide to Broken Hill return. What a great regional airline REX is. Our flights left and arrived on time. Boarding was pleasant and effective. FAs were pleasant helpful and efficient. A light snack was served on both flights. Check in fast and pleasant. Well done.
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2/10

Regional Express customer review

Have had to travel to Albury a couple of times over the last 3mthsand decided to try Rex. Check in staff at Sydney very friendly and helpful. Can't say same for Albury staff. There is no country charm from these check in staff. Perhaps Rex need to give some Customer service to these outlying ports where no one does regular checks on them. Cabin crew nice although on a one hour flight with only one cup of tea and snack rubbish not collected until top of decent.
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5/10

Regional Express customer review

Adelaide to Port Lincoln return. Inflight service is the best service includes choice of coffee tea wine or champagne + light snack muffin or savory snacks.
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5/10

Regional Express customer review

Early morning flight form Sydney to Wagga with a return the next day. Both flights departed on time and the cabin crew member on both legs were friendly and genuine. On each flight a coffee/tea and biscuit served - bags were on carousel by the time I reached the terminal. The bus trip out to the plane from the terminal at Sydney adds a nice touch and gives one a different view of the airport. This is a fantastic little airline with a real charm about it and its service standards are truly something to be admired. Well worth flying with.
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4/10

Regional Express customer review

Sydney - Lismore / Ballina - Sydney. Efficient and pleasant check in procedures in Sydney. Unlike Jetstar this airline does not view baggage overweight as a revenue stream. My first row seat was very noisy and I later learnt that it is the rear seats that enjoy a lower sound level due to the location of teh engines. The one hostess on board worked hard at serving our full flight of 34 pax with a cookie & coffee. Plenty of seating leg room on the Saab Turboprop but the toilet is really for emergencies only. Small and not designed for anyone higher than 5'5'' or wider than 34" waist. All in all a great little airline. Well run and worth flying with.
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5/10

Regional Express customer review

Sydney-Ballina-Sydney. Was really impressed with both flights. The small cabin was not an issue on 80min flights. Seats comfortable and adequate room. Only recommendation is to not take too much carry-on baggage as there is limited storage space. Both ways the flight attendants were helpful and happy. Great addition to both flights were the FAs who stopped to have a chat to passengers after they had served the small snack - either a museli bar or packet of shapes and either tea/coffee/water. On the flight up we were delayed 90mins due to mechanical problems. The weather in Byron meant some baggage had to be taken off so extra fuel could be put on board in case of diversion. Staff were helpful and dealt with it in a professional manner sending the remaining bags up on the afternoon Virgin flight. I'd recommend REX over Virgin and Jetstar. I payed less than half for the REX airfare than what the other two were offering and was twice as happy flying with them.
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5/10

Regional Express customer review

Melbourne to Albury and return. Great flights both ways. Very comfortable middle sized twin- turboprop Saab 340 seating 11 rows of 1+2 pax. Leather seats very comfortable and mounted quite high giving you lots of leg-stretching room. Wide too compared to Airbus A320. Pleasant FA's each time adequate snacks available. Only downside is that the taxes and fees more than double the cost of the fare so the choice between using this shorthaul route and hiring a car and just driving there is closer than it looks on first quote. Highly recommend Rex if you don't mind flying in smaller aircraft than 737s or A320s.
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5/10

Regional Express customer review

Sydney-Narrandera-Sydney return 27 August-29 August on Regional Express Airlines also known as REX. Great flights with good clean quiet cabin (no loud overhead pop music thank heavens!) good service with coffee and snacks and very pleasant smiling attractive FAs. I like the Saab 340 and also now generally prefer REX to Qantaslink partly because of the use of pop music over the PA system on Qantaslink these days. Remarkably quick baggage collection at REX in Terminal 2 at Sydney Airport partly because I suppose one has to travel by tarmac bus from the aircraft parked at very remote stands from this terminal and that takes some time. However it is an interesting journey. A nice professional airline and look forward to flying with REX again.
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5/10

Regional Express customer review

Sydney to Orange return. First experience with Rex. Compared to some of the larger domestic and international carriers Rex provided excellent service and warm friendly crew on both legs. Although only a 45 minute flight each way we were still provided with a snack and hot beverage. Baggage collection at Sydney was outstandingly quick. We'd fly them again. The checked baggage limit of 15 kg per person could provide a challenge for some people.
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