Pegasus Airlines

My journey began from London Stansted to Kayseri via Istanbul (SAW). Everything was going as planned until my flight departed 1.5 hours late. I was slightly concerned about this as I had another flight to catch from Istanbul to Kayseri later on that night. Having landed at Istanbul (SAW) one hour before my next flight I was worried about making it to my other flight, bearing in mind the gate closes earlier than the actual departure time. By the time I got off the plane and made my way toward passport check 20 mins had passed. I arrived at passport control to find a very long queue. I waited approximately 45 mins. By the time I had made my way into domestic departures, I checked the monitors to see that my flight was listed as "Gate Closed". I made my way to the Pegasus help / sales desk and explained my situation, the gentleman at the desk told me there was nothing that he could do and that my plane had landed 55 mins before my next scheduled flight, which apparently was more than enough time to make it to my other connecting flight. I purchased another ticket for 3 days later. I was guided towards the lost baggage area to pick up my baggage, which I had been told wouldn't have been put onto the plane as I did not show up to my flight. I was then given the news that my baggage had actually been put onto the flight to Kayseri.

We have just landed after a Pegasus flight from Istanbul to Dubai. On the way there the flight was delayed and nobody cares to tell you anything. The seats on the plane are terrible. On the way back from IST to DXB the flight was supposed to leave at 20:30. We got to the airport and time has changed to 21:00. Then on the screen appeared EDT 21:50 but nobody confirmed. Finally at 22:00 we are boarding. . At 23:00 we take off landing in Dubai at 4:15am. We have just left the airport at 5:30. No entertainment, careless crew. Being a low cost carrier does not mean that you don't care about the service that you are offering. Passengers are still paying money and to me the service offered it is not acceptable. Never again on Pegasus.

Recently flew to Munich from Tel-Aviv and back. It was a short flight but pleasant and enjoyable. The staff on board were polite and helpful. Although it was a short flight it was better then most regular airlines I have flown with. I will certainly fly with Pegasus again.

No magazine, no film, very hectic staff. I have 3 children between 6 and 11. We got on the plane at 17.50 and got off the plane at 23.45. There was no food left to feed my children. We called the cabin crew twice and asked them if we could order food for the little ones, they kept saying that the trolley would get to us. By the time the trolley did get to us it was 21.20 and they told us that all hot food and sandwiches had run out. When I suggested that the elderly and children should be made priority I was given a look that told me that they really couldn't care less.

Currently sat on the tarmac at Gatwick an hour and 15 mins after departure time, having boarded on time and pushed back an hour ago. Delay apparently due to air traffic issues however most other flights seem to only have slight delays, not impressed so far.

Flight was delayed in Madrid and again in Istanbul. Flight was hot and stuffy. Seats were small and leg space very narrow. Prices of food items are ridiculous. Paid 2€ for a 180ml milo drink and 2.50€ for a small packet peanuts.

The flight was delayed for 10 hours in London, nobody to ask for information. Passengers were left without any information whatsoever. Arriving to Istanbul again same scenario, nobody to assist from Pegasus. After a long wait finally ground crew showed up and called up Pegasus to book hotels for transit passengers. Final flight to Dubai was 35 minutes delayed again and my pre-ordered meal was not available with very unprofessional cabin crew. Rubbish system and I will never fly with this airline again.

This airline is not reliable at all. They cancelled my original flight 8 hours before departure. I resheduled my flight and the new one was delayed for an hour. They sell tea/water/coffee for extremely expensive prices, they charge customers to use the call center. Terrible customer service, narrow seats, the worst airline that I have traveled with.

Flew twice in a day with this airline. Both times they had a 2 hour delay. No refreshments or anything during the flight, but a lot of commercials (instead of flight information). I will never fly with this airline again.

Good flight - paid more to select seats ensuring we got the seats we wanted. I got my bags checked in fine all the way to the end destination despite being on a 15 hour transit. Check in crew were not picky over slight overweight of check in bags when they saw that we didn't use full hand carry weight (just a small bag each weighing less than 1kg) so that was good as I didn't want to lug a heavy bag around during transit. Would fly with them again.