Onur Air

Birmingham to Dalaman. Asked for extra legroom seats and got extra legroom at no extra charge. We were given seats together in stated row - other people said you sit where you like this was not the case. Check in and boarding no problems. Took our own meal onto plane as they do not serve a meal but snacks trolley onboard - quite expensive but available if you want it. had coffee at £3 each. Plane comfortable and fairly new better than previous Thomas Cook flights we have flown. Cabin crew friendly pilot kept us updated no delays.

Teeside to Dalaman return. We took our own food both outbound and inbound purchasing liquid refreshments in the departure lounge. Legroom was fine on the outbound flight but was more restricted on the inbound flight but there was premium seating on the inbound flight so it may have been possible to upgrade. The cabin crew were friendly and seemed happy to attend to requests. I felt safe and secure. I agree that food and drink purchased onboard is highly priced but similar other airlines so take your own food.

I flew with Onur Air to Dalaman. We did have a late flight but on boarding the aircraft it looked fairly new and was comfortable. Cabin staff were ok there to do a job which they did well. At the end of the day this is a budget no frills airline and you get what you pay for - as far as safety was concerned I felt fine.

Glasgow-Dalaman return. Having not flown Onur for many years they have improved. Planes seemed new and legroom excellent - staff at Dalaman offered us extra leg-room seats without asking. Didn't buy any food or drinks on the plane as had been advised that it was expensive although no different to Ryanair or Easyjet. Slightly disappointing to have no communication from Captain but cabin crew relaying messages and coming through cabin collecting rubbish. Returning cabin crew less attentive and in general a bit more dour.

Flight on time both ways. Cabin crew are weird giggling through the safety procedure both ways. Bought two coffees - £6 and they give you a cup of hot water with a sachet of Nescafe - they had no idea why I found this incredulous. They do a lot of playing about with each other and giggling - really irritating.

This was the most uncomfortable plane I have ever flown on. The leg room was appalling and I am not very tall. Staff were rude and didn't seem very vigilant re seatbelts. There was no proper safety announcement. Refreshments were extortionate. Only plus points were that there were no huge delays and baggage came off very quickly but baggage is more down to the airport than the airline. Would try to avoid flying with them again if possible.

Leeds to Dalaman. 23.5 hr delay going out. No safety instructions when boarded plane - this could be because they knew we weren't really gong to depart. No word from pilot before during or after the flight. Plane dirty no pillow or blanket. Staff only around during inflight sales. Prices extortionate so didn't buy anything to eat or drink. 1 hr delay when coming back. Knew what to expect so had brought own food and drink. No apology or explanation for either delays.

Leeds to Bodrum. We travelled with Onur Air to Bodrum and pleased with this airline. Both flights on time staff very friendly and helpful legroom was far better than previous Thomas Cook flights.

Edinburgh to Dalaman return. A320 looked fairly new and was clean. Both journeys took off on time and landed early. Outbound crew pleasant captain updated on progress/weather conditions throughout the flight. During turbulence while the seatbelt signs were lit passengers getting up to go to the toilet etc and the crew ignoring this! Descent into Dalaman was very rushed plane seemed to drop very quickly resulting in a few worried faces among the passengers. Return journey crew not so friendly and the captain only spoke once to announce commencing the descent. Overall good value for money.

Newcastle to Dalaman return journey. On time both ways very good. Terribly uncomfortable seats metal poking through and loose wires hanging out of armrests. But what made us decide to never fly with this airline again is the rudeness of the staff on both journeys. Everything was just too much trouble where did these staff receive their training to attain such attitude!