Onur Air

Dublin to Izmir return under charter (Thomas Cook). Staff were friendly and professional. Food and drink were available at Ryanair like prices. Only problem was plane was delayed by 3 hours on the return flight.

Istanbul to Izmir in late May. Cabin crew friendly and professional. Drinks were free but not food. Return flight was delayed due to late arrival of plane. Overall good experience with hour-long flights.

Stansted to Ercan via Dalaman. Outbound flight ok apart from paying £50 for extra legroom seats only to find when we boarded we were in standard seats - trying to make surly staff understand not the easiest of tasks! Return flight 5 hour delay due to technical problems and again problems with seat allocation.

Doncaster to Dalaman return. Flights on time both ways legroom was adequate. Staff were fine. All in all much better than anticipated.

East Midlands to Dalaman return. The whole experience is budget with no inflight entertainment or food provided - take your own. The refreshment prices on board are very steep £3.50 for a can of pop take your own or be ripped off. I suppose you get what you pay for. The plane did look a bit tired with sticky tape over holes in the arm rests and the seats are crammed in economy style. A four hour flight was enough.

Bodrum - Manchester. Flight took off on time seatS pretty good. My wife was taken ill half an hour into the 4 hour flight. Crew reaction was superb an empty three seat row was organised and a call for medical help resulted in a doctor coming forward. Wife was made comfortable during the remainder of the flight with regular checks by doctor and crew. Made Manchester ok and wife now recovering. Well done Onur Air for your staff training and care.

Dalaman - Newcastle : flight was changed 4 times between 3rd August and 10th Sept. Finally 3 days into our holiday we were voicemailed on our mobile to be informed that our flight home had been cancelled leaving us to purchase a suitable alternative. This caused enormous expense and distress. When we got to Dalaman Airport for our flight home (with a different airline) we found that our original flight was in fact flying. I would not recommend this airline and would never use them again. They seem very disorganised and have no customer care.

Would avoid using this airline again. Bristol to Dalaman flight OK plenty of leg room with no extra charge however Dalaman to Bristol was a nightmare flight was put forward to 3 o'clock instead of 5'clock and whilst checking in the board said Bristol and Newcastle so we had to ask what was going on. Without any notice we had to fly to Newcastle and then to Bristol which extended our flying time to 6 hours. I think this is appalling considering they didn't give us any free refreshments or an apology! You get what you pay for.

Aircraft were new staff were fine even gave sweets to the children) legroom the same as other airlines and drinks and food were comparable to UK budget carriers - cheaper than Ryanair. This may not be Emirates first class but it is a good service.

Shannon to Izmir return. Flight on time both ways. Flight was good excellent leg room. Got served food both ways prices a bit high though. The cabin crew were nice and friendly.