Onur Air

Dublin - Bodrum - Dublin 9th June. Delayed 1hr but pilot made good time. A fairly new plane nice crew. All in all a pleasant journey going and coming. Just one gripe quite - expensive on board for food and drinks.

Stansted to Ercan stopping for 45 minutes in Dalaman. Airline staff seemed a bit frosty. No smiling at customers. I had read the reviews about the airline before we travelled - they were pretty accurate. After allowing us one drink they didn't seem like they wanted to give anyone another. When tea and coffee came round they had run out of milk. Staff on the return seemed more relaxed and more approachable.

My husband and I flew to Dalaman and on to Ercan Nicosia return. We were onboard for over 6 hrs with only one small meal and an even smaller drink provided. While we can understand a mean meal what we cannot understand is the meanness of the beverage provided. There were no offers of any kind of drink even at a charge. Cabin staff appeared to be more concerned with their own comfort and gossip rather then attending to the passengers' needs.

Travelled from Dalaman. The Cabin was clean and staff polite but the air con was never turned on fully so we all roasted even after many requests from not only us but other passengers. We purchased a can of coke and was charged £3.60 this is mad. All items of food or drink were priced at this level. We complained onboard if they could sort out Air Con and prices for refreshments we might consider using them again.

My friend and I travelled back from Dalaman and found poor customer service delivery. Staff were unsmiling and off-hand initially we put this down to the language barrier and cultural differences. I had fallen asleep on this evening/night flight and as sitting on the outer seats ensured I positioned myself away from the passageway so as not to be bumped by other passengers. I was woken up by one the stewardesses pushing her serving trolley and knocking into my shoulder. On her way back she did it again. However as I was awake this time I asked pointed it out that I had been barged into the stewardess just looked blankly at me in an intimidating manner. Then smiling sarcastically apologised. Later when asking to purchase milk for my 4 year old daughter I was told that they had no milk no apology no smile and no offer of an alternative. Overall the staff serving the back of the plane were surly and rude.

Flew back from Northern Cyprus. Overall the flight was very good apart from a very bumpy landing. Generally the flight was good with friendly staff average free food and soft drinks.

I have used Onur Airline on a few trips to Turkey. The plane was fairly new and the boarding was great the staff were very good friendly and helpful we were delayed for 1hr but the pilot made up the time. The passengers gave the pilot a very loud applause on both journeys but I think this is typical of us Scots. Just to inform you Onur Airline still hands out free pillows and blankets not like other airline companies where they want you to purchase them. I will certainly be using the airline again.

Manchester-Ercan via Bodrum. Outbound flight was on time aircraft was fit for purpose. A meal was served and soft drinks were free again ok. Asking for wine was a prolonged process. crew were changed at Bodrum and no service was offered. The return flight was on time but after a night stay at Ercan I expected a clean plane which was not the case. As the outbound flight ran out of milk this flight had no bread rolls yet clearly meant to. The cabin crew suggested the jam was for the chocolate cake! Surly crew no please or thank you. Very disappointed but no choice of other carrier.

Bordrum-Glasgow (OHY3616) crew were nice very helpful gave sweets to children. They were much nicer than some of the crew I've flown with before for being a budget airline. I think they are superb no delays and arrived 40 mins prior to expected time.

Stansted-Ercan via Dalaman Airbus A321. Flight was early on the way out on time on the way back. Cabin was basic and in reasonable repair. Leg room a little cramped (am 6ft did not pay for extra leg space). Free meal and (non-alcoholic) drink on Stansted-Dalaman leg. Crew service was fine if a little slow and slightly surly. Some interesting flying from the pilot! Overall experience was OK but would pay more to fly with a different airline in future.