Oman Air

✅ Verified Review | Our Oman Air flight to Milan was cancelled and it was total chaos. First we were told we had to go to a hotel (we were in transit from Bangkok), we could not stay in transit. After filling papers to leave the airport, we were told that we could stay in transit and that a plane was getting ready for us - in 4 hours! Again, chaos. They told us that we could have some food, but did not say where. 1 hour later we finally had something to eat after loads of people started complaining about the lack of communication. Otherwise, out of the 4 flights we did: good inflight entertainment but the screens don't seem to be always working, once my seat was stuck on seating position, the food was ok, flight attendants were nice.

Two flights on 5th April with Oman Air and they couldn't have been more contrasting. The check-in staff at Kuala Lumpur were ridiculously slow and said nothing to us when we finally reached the counter. I have never experienced a 'silent check-in' before. As she handed us our boarding passes, she said: 'Gate C4. 9 o'clock'. That was the entire extent of her vocabulary. No smile, no 'have a nice flight', nothing. The cabin crew on the Kuala Lumpur-Muscat sector were the surliest I have ever encountered. Even the basics were carried out without cheer and with looks of utter disinterest and irritation. The child's meal we requested for our daughter did not materialise, and the flight attendant immediately assured us that this was because we hadn't actually booked one. On showing her the booking, she instantly blamed the caterers, saying they 'didn't deliver the correct number of meals'. No hint of an apology at any stage. The in-flight meals were surprisingly average and these were delivered hurriedly and without a smile .The seats were excellent though. The 34 inch seat pitch is one of the best and the width and recline were both very good. IFE easy to use and had a good selection for all ages. The crew on the Muscat-Milan Malpensa were absolutely brilliant. I mentioned the child meal issue after boarding and the flight attendant immediately sorted it out. Friendly, helpful and welcoming. This crew could not have been more different from the unpleasant team on the first sector. Oman Air has serious issues with their Malpensa flights however. Every single day for the last 2 weeks, WY 143 has departed Muscat in excess of an hour late (and often much later than that). We felt lucky to arrive in Milan at 20 25, just 60 minutes behind schedule! I would recommend Oman Air for the excellent legroom and wide seats, but their inconsistent level of service needs to be remedied.

✅ Verified Review | Agent booked us on Oman Air from Bahrain to Munich via Muscat and we returned back through Milan. Price was economical for two adults and two young children, and happy to report a pleasant and uneventful journey. Flights were on time, staff was friendly, food was good and baggage all arrived complete and on time. Leg room was very generous. Aircraft were slightly dated but inflight entertainment was good. Transfer at Muscat was quick and the transit times were between an hour or two both ways. Would recommend the airline to others and would not hesitate to fly them again. The Muscat airport is a bit old but the new one is under construction.

✅ Verified Review | London to Delhi via Muscat return with Oman Air. Our flight was two hours late, most of which time we spent sitting on the plane with no refreshments offered. The delay was due to the flight paperwork not being in order, so Muscat had to be contacted to arrange this - surprising such a fundamental item wasn't organised correctly. Because of the delay, we only just made our onward flight, which was overbooked so we were upgraded, but anyone arriving after us didn't get on the flight. We turned out to be not so lucky when our luggage did not follow us to Delhi until the following day. No one at the airport seemed that interested and said our cases would be on the next day's flight. When they arrived at our hotel at 7pm, one case was ripped badly and the other had been broken into, the lock disappeared and the contents rifled through. The service company replaced the damaged case at Heathrow. Really would not recommend Oman Air, as know of someone else whose case was delayed on return from Delhi However, good seat pitch and recline, and cabin crew helpful

✅ Verified Review | As a budget conscious traveller, I search/travel on the cheapest flights I can find (I exclude certain airlines for safety), and I found return flight to GOA for less than £400 with Oman Air. I was not expecting much from my flight experience but the planes I flew on were the modern versions, good seat pitch, excellent IFE. The cabin crew were very efficient in what they did - as said by many, you don't see them that much during the flight. But as with any long journey on a plane it is good to stretch your legs, so you walk down to the galley for any extra drinks you want. The food was not to my taste but it was perfectly edible - they do offer alcoholic drinks before your meal and with your meal - if you want more after that you have to use your call button or walk to the galley. Transit was very straightforward, no walkways direct off the plane, you are coached to/from the plane. A new airport is being constructed which will have these amenities. Terminal itself is ok for passengers, 2hrs free WiFi, selection of overpriced shops/eateries. All of my flights arrived early. All in all an excellent journey, I would definitely use again if the price is right.

✅ Verified Review | Goa to Zurich via Muscat with Oman Air. The inflight Entertainment system did not start for a minimum of 30 minutes. Service was inefficient and the food one of the worst we ever had, compared to other airlines. Plastic cutlery, everything looks cheap and tastes cheap. In other airlines, the flight attendants walk around regularly to provide tea/coffee or water, but in Oman Air you do not see them at all. A short time before landing they rushed with providing sandwiches but already after some rows got them, the cheese sandwiches were out of stock and only beef available.

Although I fly regularly on Oman Air long haul flights, this was my first experience with a regional "ethnic" service and was surprised to be the only European passenger on both sectors. Check-in in Muscat was fast as usual. Check-in at Chittagong was equally efficient. On the return flight Chittagong to Muscat, as the business class cabin was empty and the economy class apparently overbooked, I was one of seven passengers to be reassigned a seat in the business cabin shortly before boarding, I am very satisfied with the 32" pitch of economy class but the comfort of the business class seat, with 40" pitch is extremely good. Pleasant and efficient cabin crew outbound, unsmiling but equally efficient cabin crew on the return flight. Food satisfactory. On both sectors, drinks were served after the meal and limited to water and softdrinks on the return flight, while a choice of beverages (incl. alcohol and coffee) were offered out of MCT. Inflight entertainment from small dropdown screens, bad audio quality.

Dubai to Mumbai via Muscat with Oman Air. Flew one of the older 737s on DXB-MCT, crew were warm and friendly. Snack provided was fine for the 40min flight. Reached 30mins before my next departure which left not only me, but many passengers tense. The ground staff were helpful. MCT-BOM flight was a pleasant experience, crew were professional. A new Boeing 737 with Sky interior mood lighting and latest IFE. Food was really good, however the quantity could have been abit better. IFE, very easy to use but would appreciate more variety. Have 1 more trip with the airline and looking forward to it.

In July 2015, Oman Air had a delay of 4,5 hours so we arrived too late in Muscat to get the flight to frankfurt. I had to wait for 10 hours at the airport, and Oman Air gave me a flight to Munich instead of Frankfurt at 2.00 am on the next day. Oman Air is not willing to pay compensation for the loss suffered. The customer service is a mess - they don't want to help.

Oman Air from Jakarta to Madinah via Muscat. Flight price was competitive and cheaper than other airlines. The service was good but older aircraft from Jakarta to Muscat. Cabin crew nice and meals good. The aircraft needs improvement for inflight entertainment but I really surprised with the seat pitch which is large and comfortable.