Oman Air

Trip was okay with Oman Air - flight from Heathrow to Muscat and back on time, baggage allowance good, food was ok although on the way back my sandwich was filled with lettuce that had gone off and crew swopped it for a new one. Cabin looks a bit tired. However on the return flight a passenger ahead of us constantly abused other passengers sitting in front of and behind him, shouting, swearing, threatening etc. The cabin crew did nothing about this and pretended it wasn't happening. They also continued to serve him alcohol. 20 minutes out of Heathrow (after an almost 8 hour flight) one man finally made a formal complaint to the crew - who then suddenly took an interest. They called security and had him escorted off the plane. However, I cannot believe they let this go on for the entire flight.

Muscat to Kuala Lumpur. Oman Air ground services are appalling. Asked to line up for check-in to KL and then when got to counter was told flight was delayed indefinitely. We go to the information counter and it was mayhem. None of the ground staff knew what to do. Waited for 3 hours before being told that pax will be put up at a hotel. We had enough and decided to forgo the hotel. We were told that they would call us to inform us of our flight but never heard from them. Had to call myself when I heard nothing for 8 hours. In the end, flight was delayed for 12 hours and we missed our code share connecting flight. When we got to KL, it took another 4 hours to organise connecting flight and transit hotel. At least the staff at KLIA was trying hard to be helpful. The flight itself was ok. The main meal was served first this time. Cabin crew was better on this return trip. Per my previous review, legroom was good and IFE had sufficient choices. If Oman Air wants to be world class, its ground staff must be properly trained to manage and deal with unexpected events. There needs to be some established contingency plans/procedures for delayed flights, which inevitably happens.

Flew in Business on Oman Air from Muscat to Munich, returning from Paris CDG in late December. Both legs were pleasantly uneventful. I always sleep well on the Oman Air business class seats and I did so again on the two night flights. Check-in was fast and efficient in Muscat (separate Business Terminal) and Paris, and the lounges were nice. Food and drink offerings in Paris were clearly better and much more diverse than in Muscat. Oman Air lounge in Muscat is a bit too strongly biased on sandwiches and heavy gravy dishes for my taste. Food on board was good, and the service was friendly. Both flights started and landed on time. Only deduction from my side is for the IFE: although there is a huge list of films available, most are old and – well – not of international quality.

Milano to Bangkok via Muscat with Oman Air, due to the very low price. A very good service onboard with a lot of good meals and snacks. Everyone from the staff was very kind. The flight was on time and the transfer perfect. A lot of inflight entertainments.

My first and probably last flight experience with Oman Air was our holiday flight to Sri Lanka from Frankfurt to Colombo return via Muscat. We booked Oman Air, because of the low price and in comparison to Doha and Abu Dhabi smaller airport, expecting transfer clearance going quicker. The airplane impression was so far ok, entertainment was very poor, the choice of available movies was more a collection of older movies than recent ones. The service quality of staff was poor onboard the flight. After serving the meals the trash was left for another hour and a half in front of the passengers. On the return flight I forgot my Kindle in the seat pocket and informed the cabin staff on our connection flight directly during boarding about it. They told me to get in touch with ground staff and either deliver before departure or get in touch with me after returning. Now, being back since 3 weeks no-one contacted me. Obviously it was my mistake but just as a matter of caring about the customer needs I would have appreciated a formal message, at least that the device was not found. The way of treatment was coherent with the treatment of the staff onboard. Oman Air missed the chance to get me as a new loyal customer.

Travelled to Muscat from Heathrow business class, and the Oman Air experience far surpassed our expectations. The car transfer, airport concierge service at Heathrow and cabin experience were all excellent. My husband felt unwell on the outward flight and the cabin staff could not have been more helpful. They were very gracious and attended to our every need on the outward and return flights. The return trip through Oman airport could have been better in terms of fast tracking business customers once we left the lounge; although this may not have been Oman Airs fault it does need to be improved, and it was not as good as the LHR experience which was seamless. Some of the IFE choices were a little "quaint" but generally fine. We would definitely travel with Oman Air again when we visit our regular hotel in Oman.

Kuala Lumpur to Muscat, and the flight was on time but Oman Air needs to beef up its service to match the other gulf airlines. Good legroom, the IFE is fine with sufficient choices, the food quality is good and the cabin was clean. The main meal was only served 5 hours into a 7 hour flight. Some passengers were hungry and had to ask for some food. Cabin crew disappeared after serving a muffin and bottle of water at the start of the flight and had to call twice before being able to get a bottle of water. I flew Malaysia Airlines on a connecting flight from Australia and their service was much better. Oman Air's hardware is fine but they really need to brush up on service. Will be interesting to see if my return flight is better.

London to Colombo via Muscat, and I though I would give Oman Air a go. It was a big mistake. The London to Muscat flight was 30 mins delayed, and then the Muscat to Colombo flight was delayed by 5 hours - which ruined a wonderful birthday gathering I should have attended. I was issued a voucher to get breakfast at Muscat, there was no apology. The attidude lacked any any care, saying this happens all the time and you just have to wait till the flight departs. I would not readily recommend this airline.

Flying Kuala Lumpur - Frankfurt via Muscat with Oman Air. Entertainment system did not work on several seats and several re-start attempts did not help. Seats are flat and width of seats is good, but I find them a bit uncomfortable to sleep in. Due to the arrangements of 1-2-1 the cabin does not feel overcrowded. Cabin in general shows already signs of wear. Selection of movies could be better. Food is ok. Ground handling in Muscat is not very well organized - only one queue for economy and business for boarding. Announcement regarding flight status were non-existent. Lounge in Muscat is nice and not too many people there on a Saturday morning. Food selection good. Liked the seats in the 787. Managed even to sleep a little bit in them. However, the entertainment system failed a few times when we experienced slight turbulences - according to the cabin crew - teething problems. Had to rebook my return flight. Called the Muscat Call Center and the women handling my rebooking was not up to her task. She wanted to charge me the rebooking fee for bookings originating in Europe instead of the rebooking fees stated in my flight condition for Malaysia. Calling the Kuala Lumpur office solved the issue. Overall the flight was pleasant and I would fly them again, especially in the 787.

Colombo to Munich via Muscat with Oman Air. Colombo to Muscat on an old plane with tired staff, we landed at Muscat Airport for the first connection flight of two. Now all the passengers are stuck in the transfer hall because Oman Air has overbooked (heavily) - most of the passengers booked their tickets more than 6 months ago! Really bad handling by this unprofessional company. Everybody misses their other connection flight, lots of us will be missing first day of work, never again will we be flying with Oman Air.