Oman Air

✅ Trip Verified | Chennai to Muscat. I travelled Oman Air after a gap of a few years. I chose Oman Air as I had to make an onward connection to Doha. I was amazed by my experience. Ground handling was super smooth. Aircraft was supremely neat and clean. Crew were hospitable and very helpful. In flight service was excellent. Transit was well managed though the lounge was a bit crowded. Onward flight to Doha was good as well.

✅ Trip Verified | Dubai to Bangkok via Muscat. One of the best in class service. Flight was operated by Boeing 787 business class. Its the best business class cabin compared to A330-300 which I flew before. Meals and IFE was awesome and they have wide choice of regional language entertainment. They had a wide choice of decent menu and cabin crew were extra polite and excellent service. The ground staff also were very helpful. 100% recommended airline with no delay in both onward and return journey. The return flight from MCT to DXB was operated in Boeing 737 Max which is a super silent aircraft. Many thanks for the excellent service by Oman air and will see you in future travel.

✅ Trip Verified | Muscat to Munich return in business in April. Out on an old A330, return on a new B787. I prefer the old Oman Air business class seats and cabin configuration, which is much more spacious than the new - somewhat crammed - 2-2-2. Seats comfortable on both planes. If stretched out into the bed position even the 2-2-2 of the 787 gives enough privacy. IFE of excellent technical quality with a somewhat dated movie selection. Impressive printed menu, and food and drinks were excellent. But on both flights I did not get my choice from the menu. On the way out they had even run out of all but one option of starters and main when it was my turn to order. I was not sitting in the last business cabin row. Staff very friendly, very helpful but - again as usual at Oman Air - sometimes disturbingly loud in the galley during their off times.

✅ Trip Verified | Salalah to London via Muscat. I was very disappointed by the lack of customer service, on the ground by check in staff as well as the cabin crew. Unfortunately we experienced a 12 hour delay due to a late arriving flight causing us to miss our connection. These things do happen - but this was not the worst of the problem. We received no apology from the airline and after wandering around trying to find someone to help us, we were treated as though this was our problem. After speaking to the customer service desk in Muscat and waiting a further 15 minutes for an Oman Air service supervisor she explained that we would go to a hotel and wait until the next flight. This supervisor was extremely rude. We were not allowed to take our luggage to the hotel - so there really wasn't much point in a hotel as we couldn't freshen up or use the facilities. The hotel was disgusting anyway so wouldn't have used it regardless. With myself and my partner paying £800 between us, I am shocked this is the best they can offer. We were not allowed any drinks other than juice, unless you wanted to pay extra as the airline would not cover this. The best thing about the airline was the in flight entertainment - but don't expect to be able to watch it as there are constant announcements, in three different languages. We flew overnight and hoped we would be able to sleep throughout. This was not possible with the constant announcements and being woken up for breakfast at 1am when the flight did not arrive until 4.30. I would never fly with this airline again.

✅ Trip Verified | Flights mainly on time and the Y class section on the A330 aircraft is above average in quality with a 34 inch seat pitch. 737 Y class poor with very firm seat. The airline is mainly let down by a large number of the crew being disinterested e.g. on the outbound 7 hour leg only doing the rounds for beverages on two occasions this is not normal for a flight of this length. Some crew do go above and beyond but the airline clearly has issues overall with the crew performance that needs to be addressed. Overall though due to the above average seating on the A330 I would say the experience was quite positive despite the crew being the carriers weak link.

✅ Trip Verified | Muscat to London. The main plus is the great legroom - they are like premium economy seats, with corresponding extra recline. Highly recommended. Aircrew are very nice and efficient and the meals were unremarkable.

✅ Trip Verified | Flew Oman Air from Dubai to Muscat. Lovely airline, lovely crew. Despite a near 2 hour delay on departure from DXB, due to a sandstorm, the crew were great, water and snacks delivered throughout the delay and the Flight Deck gave us up-to-date information as and when they received it. Only downside? Bring back the snack-box with the mini pretzels, dip, mini cheese snack and date bar with water all in one box. The new sandwich and water is awful; the sandwich is just a blob of dough with which can only be described as some sort of reformed chicken type paste. Awful! Even the crew miss the snack-box. But overall, good airline and good crew.

✅ Trip Verified | Muscat to Karachi. Oman Air overbooked, had to wait 8 hours at the airport. My mother had wheelChair support but no one try helping us out. They didn't even load my suitcases. No dinner, No place to stay. During flight No head phones was given for flight. Asked for water they took 35min to bring it.

✅ Trip Verified | Muscat to Doha. I like them a lot. Cabin crew are less plastic and more human than some in the area. The planes are hit and miss - some great ones (beds etc) and some old ones that have seen better days. My bags and I have departed ways more than once in muscat - but within 24 hours we are reunited. The shared lounge in London bucharest and vienna are all ok too. Oman air is an honest, down to earth option and the new airport beautiful (even if transit security is a mess, wifi needs an sms and the staff seem lost inside the new space) I'm giving them a try - as my prefered carrier in this region. A genuinely friendly option with consistently better pricing than many.

✅ Trip Verified | Kuala Lumpur to Dubai via Muscat. First time to fly with Oman Air. Did online check in and chose a seat. However, upon boarding, the seat that i selected was blocked. I was asked to wait for almost everyone to have their seat to check on a vacant seat. Cabin crew, although nice and pleasant, were not smiling for when I interacted with them. Surprisingly, Arabic food served was tasty. InFlight entertainment was good. Seat was comfortable. Overall, it was a pleasant journey.