Oman Air

✅ Trip Verified | London to Abu Dhabi via Muscat. Check in felt chaotic and disorganised. Boarding was late. Onboard a small snack was served after 45 minutes. Dinner was served 2 hours in to the flight which was past midnight UK time. I was asleep head down on the tray table, the cabin crew made several attempts to wake me for my meal which I did not appreciate. In Economy 5 toilets exist, only 2 were operational. Breakfast roll on landing was substandard. Generally cabin crew are pleasant, leg room was ample, in flight entertainment seemed okay but I did not use it. In summary Oman Air are the cheapest on some routes, I probably would fly with them again if they offered a considerable saving. However you won't get the bells and whistles. If you are looking for a cheap flight and don't care much for the food or service, this airline works just fine.

✅ Trip Verified | Dubai to Manchester via Muscat. The staff were not welcoming. No menu was given to us on our outbound flight and the option we chose had run out on our outbound flight. The toilet was horrendous in economy, and one of the toilet on our inbound flight had no water. Ground crew in Manchester and Dubai the greatest asset.

✅ Trip Verified | Muscat to Milan. This was my fourth time flying Omanair. After that I can say I have found a big difference from the first time flow. Really surprised how changed in less service, space seat and service. From Muscat to Milan the hostess unkind and nervous, poor service and not so good food.

✅ Trip Verified | Oman Air’s website boldly states that “Flying Oman Air is only the beginning of a beautiful relationship with us. We believe customer satisfaction is of paramount importance”. A more accurate statement would be “Flying Oman Air is the beginning and the end of the shortest relationship you will ever have since customer satisfaction is not of any importance to us”. During a return journey from London to Bangalore via Muscat, four flights my wife, 1-year old son and I, encountered the following: 1) London Heathrow to Muscat: We were allocated a bassinet seat. The stewardess informed us that she would bring a bassinet for our baby shortly. She subsequently provided one to the couple beside us (who were also allocated a bassinet seat) and then informed us that they had run out of bassinets for the long-haul flight despite us sitting in a bassinet seat! 2) LHR to MCT: I was told at check-in that I would get our pushchair at the door when I get off the plane in BLR. We did not and had to carry our son until we received our luggage on the belt. This happened again on the return flight. 3) Muscat to Bangalore: Oman Air have a policy that one parent gets a free bassinet seat but the other parent has to pay a premium to sit together with the family! Outrageous! They prefer to sell the other seat as a premium seat to unsuspecting customers looking for additional leg room and comfort and are oblivious to the likelihood that they will be stuck next to a crying baby and a bassinet which hampers their legroom! 4) BLR to MCT: The check in staff (two different members of staff!) tried to sell both bassinet seats to me as premium seats before I had to explain to them their own policy! 5) BLR to MCT: Oman Air operate this ridiculous luggage policy where you can carry up to 60kg of luggage between two adults but no 2 pieces of luggage can exceed 30kg in total. This leads to unnecessary hassle and delays for both passengers and Oman Air staff. 6) MCT to LHR: Upon take-off and after the seat belt sign was turned off, we requested a bassinet for our son who had fallen asleep in the mother’s arms. The stewardess returned with a drinks tray and said: ‘just a moment’! She obviously then only returned to fix the bassinet 30 mins later once drinks had been served for the entire flight! In general, it was a battle to get any type of service from the majority of Oman Air staff. I have to say that there were a few exceptions, whose service was very much appreciated e.g. the senior steward on the LHR-MCT flight who tried to appease us despite the shoddy cards he’d been dealt with by Oman Air and one of the check in staff at BLR who helped us reshuffle our luggage. However, this was not sufficient to want us to fly Oman Air again! The only reason to fly Oman Air is if it is the cheapest option and you’re not in need of any service i.e. single traveller just looking to get from A to B!

✅ Trip Verified | Bangkok to Paris via Muscat. Wonderful experience, very friendly staff, good meals, impeccable service, comfortable seats. On some planes all seats have direct aisle access , so window seated passengers do not need jump over their neighbor.All this at an unbelievable price. Definitely recommended.

✅ Trip Verified | Flew Oman Air from Muscat to Colombo. Internet check in swift, baggage drop-off swift. Emigration at Muscat airport is just dreadful, e-gates slow or defective, endless and chaotic lines at passport and security check. Took more than one hour to get the passport stamped – on the way out! It really is time for the new airport to open. Flight departed and arrived on time. Very old plane, no screens, no IFE, but clean and in good state of repair. Narrow seats, little leg room. 4-hour night flight departing at 2 am: lights stayed on, crew were busy almost all the time serving drinks and even a (admittedly very decent) hot meal, followed by a round of tea/coffee. I would have strongly preferred lights-out and some silence at this time of the night.

✅ Trip Verified | I traveled Oman Air on Jaipur to Dubai via Muscat and was pleased with service and product quality. The planes were new and nicely serviced. Flights left on time and transfers were smooth. Crew did their best to make flying time comfortable.

✅ Trip Verified | I flew Bahrain to Delhi on the 7th February 2018. I really appreciate Oman Air management for upgrading my seat from economy class to business class. It was a really good experience flying business class with nice service and a delicious meal served.

✅ Trip Verified | Paris to Karachi via Muscat in Oman Air business class. Had a lounge access at Paris to the Cathy Pacific lounge. Everything was ok but unfortunately the food served was not halal. When Oman air) gives access to a lounge belonging to another carrier they should make sure the meal provided at the lounge should be Halal. Onboard the aircraft meal was great but the breakfast was not as shown on the menu. The crew was friendly and loved the pajamas we got - really comfy. Amenity kit was not very impressive. Choice of movie was ok. Juices were fresh. would rate 8 out of 10.

✅ Trip Verified | Dubai to Muscat. Flight was delayed by 4 hours. The staff did not meet us at the gate which was announced. No explanation were given. No food or beverage were provided. Very bad experience I had today with Oman Air