Oman Air

✅ Trip Verified | Muscat to Dubai on a B787-8. This short hop is now served with big planes and a reduced frequency since the grounding of the 737-Max. Flight on time, check-in fast, immigration reasonably quick on both sides. I don’t think it would need a rubber sandwich served in a hectic rush on this short flight. What really disturbed me was that the window blinds (which are automatic on the 787) were closed and could not be opened manually all the time. There was no need for this at 9 in the morning. I selected a window seat (and paid for it) on purpose.

✅ Trip Verified | Muscat to Frankfurt. Worst airline I have ever travelled with. Flight was delayed, staff is incapable and unfriendly, airplane was old and dirty, toilets were dirty, bad and greasy food, seat was broken.

✅ Trip Verified | Riyadh to Bombay via Muscat. Flight delay and customer support is poor, not getting solutions and next flight more than 6 hrs waiting. Offered only food which I denied.

✅ Trip Verified | Manchester to Manila via Muscat. The flight from Manchester was delayed by one hour, when we reach Muscat airport we've seen in the gate that our connecting flights from to Manila supposed to be 8.45am was change to 2.45pm which is delayed by more than six hours. No explanation has been given. Breakfast and lunch are free on KFC which is the cheapest food order and you cannot choose your meal.

Not Verified | Manchester to Muscat. I enjoyed my flight with Oman Air. They are a really good airline. The movie choice is excellent and so is the food. I had a lamb kofta. I found that the landing was hard but nobody is to put to blame seen as the day I landed it was very windy. Oman Air’s safety video is unique because it shows you places around Oman.

✅ Trip Verified | Bangkok to London via Muscat. First leg of flight delayed for 4 hours, with no explanation. Missed our connecting flight to London. The lack of communication from Oman air staff is a absolute joke. Made a complaint over a month ago, and have now spoken to around 40 call centre staff, who keep telling me they can’t transfer calls, and it’s not their department. Which it is. Rude and very unhelpful. Will never use them again. Absolutely no manners or feedback whatsoever. They must have bought that award.

✅ Trip Verified | Kuala Lumpur to Abu Dhabi via Muscat. I had an emergency and needed to fly from Malaysia to UAE. I booked my tickets through a third party company last minute and they were not confirmed on time which is not Oman Air's fault. The check in counter staff was really helpful and tried their best to help me. When I was taken to the service counter, the person working was incredibly unhelpful. I wanted to purchase tickets and he could have done so many things to help, like help me book them online or call the company for me. Instead, I stood at the counter and he refused to do anything about it. I will not fly with Oman air because I had such an awful experience.

✅ Trip Verified | Milan to Colombo via Muscat. Excellent Business class product. Great Service, food and seats like a small suite. I use to fly on Business class in many other airlines and I would say that Oman Air Business Class is in my top 5 Airlines.

✅ Trip Verified | Islamabad to London via Muscat. It was worst experience ever with this airline. At first, the staff kept us seated for almost 3 hours in a plane which had defective air-conditioning. My two year kid, who has no history of claustrophobia, started panicking to the extreme and the staff still kept telling us to keep him belted to the seat. After that, told us to disembark, made us wait in the waiting lounge for next 3 hours again and then finally informed us on the cancellation of the flight. The staff recollected all boarding passes, essentially leaving us without any proof that we were ever here for the flight. They slowly pulled out their name from all this and cleverly, I must add and left us at the mercy of Pakistan's civil aviation authority. This all happened while we were being told that it is part of hotel reservation. Until, there was no hotel reservation, we were taken out of the airport into the arrival section. While we were asking for help from aviation authority, the staff of airline left on hotel fleets right before our eyes. At the moment, I am here waiting for next flight, which I hope they fulfill, in a cheap hotel. There is no confirmation on our new connecting flights. Hoping for the best here and preparing for the worst as well.

✅ Trip Verified | Dubai to Bangkok via Muscat. I experienced such a terrible trip with Oman Air. My flight from Muscat to Bangkok was supposed to take off at 10:00 pm to reach Bangkok at 7:00 just the right time to catch my connected flight from Bangkok to Phuket that was supposed to leave at 10;30 to reach Phuket at 12:30, but due to technical problem in Omar Air we had to stay until 2 am and when telling that we have a connected they told us don’t worry pay for it and call our customer care explain to them what happened and they will reimburse the full amount when contacting customer care and emailing them. They responded we had to talk to the customer relation in the airport , while customer relation were the people advising us to contact customer care and to visit our website. That shows the lack of communication the airline has.