Oman Air

✅ Trip Verified | Heathrow to Bangkok via Muscat. Been flying with Oman Air since 2010. I must say each time it has got worse. Service is pretty good. However the toilets are disgusting and have wet floors with soaked tissues. 8 hours from Heathrow to Muscat and no one cleaned up the mess. I have experienced this on many occasions. This used to be my favourite airline.

✅ Trip Verified | Kathmandu to Male via Muscat. It’s my third time traveling with Oman Air and it is one of the best airlines I have travelled. I appreciate all the cabin attendants who have provided us with courteous service today. They were calm and attended every passengers request with smile.

✅ Trip Verified | Jakarta to Dubai via Muscat. The plane was delayed approx. 1h from Jakarta to Oman. When we arrived in Muscat, still 1h hour before the next leg, we have been told by the ground staff that our connection to Dubai already left. Beside the fact that the boarding was still ongoing, they told us that they put us on the next flight which was approx. 6h later. Things got sour when I had the insolence to ask for a lounge access in order to make my wait more comfortable. I have been told my a rude ground staff, barely looking at my ticket, that I should be happy they put me on the next flight because I already paid for the cheapest ticket. Unbelievable! I missed my connection because of them, I paid for a regular economy ticket. I don't consider too much to ask to have (at least) simple polite refusal. No need to make your customers feel like thief and paid for your poor management. This staff and this airlines is a disgrace of all Middle Eastern airlines I flew with.

✅ Trip Verified | Paris to Bangkok via Muscat. My wife and I were traveling to Thailand on holiday. We like having a stop on the way as find long flights tiring and boring. Check in at Paris was speedy and directed to the Cathay lounge which was perfectly acceptable. I find it very surprising that when an airline has 2 air bridges available to them they only use one. Add to this that they do not manage Business Boarding very well I find incredible! This was one area, the only area really that Oman Air let them selves down! All our flights were on time and the service was excellent and food was varied and tasty served with some very nice wines. The aircraft were nearly new and everything worked. What more can I say, would we fly with them again, yes, without doubt!

✅ Trip Verified | Jakarta to Cairo via Muscat. Oman air operates from terminal 3 in Jakarta which is the new and better terminal in Jakarta, check-in was fast and efficient, departure gate was lovely. We boarded on time by friendly staff, the flight took off 2 hours late due to heavy congestion in Jakarta, soon after take-off food menus were distributed which is a lovely touch, three main meal choices. I chose the Vegetarian Biryani, which was pretty good, IFE system on this flight was good, new and had plenty of options, there was another meal service before landing in Muscat, and the food was tasty. The crew on this flight was friendly. We landed at Muscat airport a little late. The transit was pretty smooth and the terminal was new - however, if you do not check the notice board, you would miss your flight, because there isn't any boarding call. We boarded our 737 with no smiles but frowns, got to my seat which had new IFE. No menus and super slow staff, there was only one option which was beef and veggies, almost inedible, the IFE system was poor, when you plug the earpiece in it would sound glitchy because the cord was being pushed on. Landed in Cairo on time. The experience has been average.

✅ Trip Verified | Colombo to Paris via Muscat. A nightmare. Announcements, commercials, screen ads, every 15 minutes, impossible to watch a movie without being disturbed. The food is really bad compared to other mid-east airlines, it felt like flying on Ryanair.

✅ Trip Verified | Bangkok to Muscat and I found it very average. With the exception of a very friendly and professional Filipina flight attendant, the crew looked as if they did not want to be there. Food presentation was poor, in cheap looking flimsy containers and taste was just ok. The entertainment not bad , but fairly poor in the music selection.

✅ Trip Verified | A tale of 2 halves. LHR to Muscat 4 days ago was amazing. Return was not as good. Lounge is really nice. Good selection of food. Nespresso machine was a life saver. Good selection of drinks - lounge ran out of champagne - that’s a first. Boarding was fine. Hard product is fine. At this level it is all down to the crew. Just felt this flight had the B team. No greeting from cabin director or introduction or check during flight. I still remember the names of the crew from previous flight. Dirty wine glasses - rather than swapping some silly excuse about water stains. Drinks not brought out with meals. Call button not responded for 15 mins. Need to be consistent if going to compete again the other Middle East airlines.

✅ Trip Verified | London to Muscat. Checkin was quick. Oman Air uses Gulf Air lounge - nice spacious lounge. Good selection of food and drinks. Nice view of the apron from the lounge. It was 35 mins before departure and was told to grab another drink as boarding had not commenced. Announcement made in the lounge to go to gate. Business class boarding was quick. First time in Oman Air - Apex seats are fantastic. Had a window seat - staggered formation allows for easy aisle access and very private. Offered a glass of champagne with nuts before take off. Cabin director introduced herself and suggested a medium size pyjamas - I was flattered but went for a large size. Staff did a fantastic job looking after us. Very attentive and friendly. The dinner menu was extensive and delicious. Great drinks selection. Had an espresso before landing - cabin staff brought some pastries but was still full from dinner.

✅ Trip Verified | Kuala Lumpur to Muscat. Business Class check in counter take too long to issue tickets. No appropriate counter for business class client. Announcement on boarding was not clear. Cabin Staff in flight was not friendly. My business class seat also not tidy and food average. In flight entertainment average.