LOT Polish Airlines

Boeing 767-300 Toronto to Warsaw. The good thing about this flight was that we landed safe and on time. The plane was very old little room between seats very uncomfortable. Almost no entertainment they have only one or 2 big screens. The staff was pretty rude some of them refused to speak english; food was poor quality they offer only jus and water for free. For wine and beer they charged 2-5 dollars per drink.

HAN-WAW Boeing 767-300ER. Check in no problem with severely oversized luggage. Severely overbooked I was upgraded - later downgraded as the 10 last rows were mistakingly not available by check in staff – so eventually there was a lot of space. However I was offered a seat in business if I would accept economy class food. I accepted and was put behind the 5 true paying business-class passengers but enjoyed the advanced seat and space. Seat easy to maneuvre. IFE not working except for flight tracking. Staff attentive but a bit like robots no smiles and got a feeling of being alienated. Was offered two meal options in economy food tried both. Food tolerable.

LHR-WAW. Boeing 737. Flight left 30 mins late but caught up the time and landed on time in Warsaw. Good flight but the food was awful. Stale soft roll.

WAW-HAN. Boeing 767. Very old plane. No "personal" entertainment and made a lot of "rattling/banging" noises on landing. Flight left 3/4 hour late but made up the time and actually arrived early in Hanoi. Main (evening) meal awful. Said to be chicken and pasta. Breakfast was ok. Coffee for both meals was good.

I was on flight 85 from Hanoi to Warsaw with connecting flight to Berlin. The Flight was scheduled for 11.55 but was delayed for 5 hrs. Unlike most passengers we realised there would be a delay 18 hrs in advance after having problems with the online check-in. Even though the airline was aware of a significant delay no effort was made to inform passengers. No information on our right to compensation under EU regulations was given either. Adding insult to injury the flight attendants on the plane ignored any request for information or service. At one stage I had the assistance lamp on for an hour before I gave up and went to the back to find attendants chatting leisurely. Breakfast consisted of a sandwich with cheese and water. No yoghurt or muffin as included in the regular meal. Again a sign of minimal effort. Even though this flight was relatively cheap it was not good value at all and staff made no effort to improve what was obviously a terrible experience. I would not recommend flying with this airline on a long haul flight.

LHR-Warsaw. Flight was delayed 3 hrs due to fog in London but we were kept informed about any changes and LOT was one of the few airlines which actually landed into LHR that evening. Smooth and quick boarding into B737-400. Nice dark leather seats I had emergency exit seat with plenty of legroom! Very nice crew of 5 despite full flight did good job with service. Good English positive attitude always smiling responding to all call bells (and there were plenty questions due to delay). Big ham and cheese baguette with full bar service.

LHR-WAW-Odessa. Round trip on B737 and Embraer 175s with a 4-hour layover in the WAW biz lounge. All sectors punctual very welcoming and friendly inflight service good food and beverage standards. My first time on LOT Polish Airlines and would recommend.

BUD-WAW-HAN. The entire trip left a lot to be desired from the poor quality of the food to the surly attitude of flight attendants. The one bright spot was my seating arrangement I'm quite tall and I had plenty of leg room on both flights. The long flight from Warsaw to Hanoi was extremely cold. The flight itself was smooth and the timing great however there was no inflight entertainment.

TLV-WAW-TXL return. TLV legs Boeing 737-400 TXL with ATR-72 operated by EuroLOT. Plenty of legspace. For some reason a charter plane was sent on TLV-WAW route in which there was poorer legspace. Service good with excellent hot breakfast and full bar. WAW-TXL-WAW full bar sandwich friendly staff.

HAM-WAW-KRK return in Economy with Embraer170. Seating good (2-2). Both flights from WAW were more than 15 hours delayed. Bad information in WAW. They called for the flight opened the gate and then let the people wait. Info bad so nobody could leave the gate area although they must have known that the delay would be longer (because later they told that the incoming airplanes arrived much too late). Onboard service okay for short haul flights (free beverages on domestic and also alcoholic drinks on international flights with a light snack). FA's looked very serious no smile but not unfriendly.