LOT Polish Airlines

✅ Trip Verified | Much better than other airlines, especially western European ones. I was very worried reading skytrax reviews before flying LOT, but was pleasantly surprised by the quality of service, flight, on-time arrival and overall experience. Amazing value for money that saves at least 50% comparable to other airlines fares. Price includes 2 carry-ons: regular cabin trolley and accessory which can even be a backpack. No weigh-in or measurement at the gate, extremely friendly ground service. On-board service similar to other airlines: free snack, water, coffee and tea. No free alcohol or soft drinks, so overall a much healthier choice. Staff are extremely polite and friendly, one of the best in Europe, I don't understand the unfair hate they get. Excellent covid measurements: sanitary wipes, disinfected seats, table and toilets. Smooth flight, excellent pilots. Planes are quite new compared to other airlines. Will definitely fly them again.

✅ Trip Verified | Never again. They delayed our flight for an hour and a half. This made me miss my connecting flight by 15 minutes. Then we waited for another 30 minutes to deplane. Extremely poorly organized. The connecting flight left half empty. Now direct flight that was supposed to last 1.5 hrs, will have yet another layover and will last 6 hours. Warsaw airport matches their airline. Staff is very unprofessional in terms of never looking at customers and never apologizing to any of us. But before we even get to talk to staff, we waited in line for an hour while staff chatted with each other. It's not like they had 8 hours in flight time plus 1.5 hours deleted time to figure this all out You have a long way to go LOT.

Not Verified | This is by far the worst airline I have ever flown with. My first flight was severely delayed, and the second flight decided not to wait for the transit passengers. I managed to make it onto the second flight, my luggage did not. After repeatedly calling Lot to sort out my luggage, I was met with the most rude and disrespectful staff ever. Also, I had to pay an extra 180 USD to come pick up my own luggage at the airport after cancelled flights and severe delays. Food in business was mediocre at best, and staff is generally rude. Worst airline in existence, if you wish to have an experience from hell, by all means book this airline. You will be guaranteed 100% disappointment and your anger will be tested to its limit. Currently waiting at the airport to receive my luggage, jet lagged and about to pass out.

✅ Trip Verified | Cabin crew not enforcing Covid face mask mandate at all. Passengers are not wearing their mask, the passenger sitting directly behind me is frequently not wearing his mask and even coughing. Covid test results are not checked at all before boarding. First and last time. Should have chosen Lufthansa.

✅ Trip Verified | I recently had to fly to Poland to assist my mom in an emergency medical situation. She needed lifesaving surgery and the health care system in Poland was unable to provide it. I arranged an emergency visa for her to fly to the US (where I reside) to receive the medical care. LOT airlines insisted that my mom buy a round trip ticket. I consented since we didn’t have the time to argue the point. I purchased round trip BUSINESS FULL FLEX round trip (which assures rebooking free of charge and refund free of charge!). My mom received the surgery but due to overwhelming complications she passed away. I contacted LOT and explained the situation and as requested I provided the corroborating documents even to the headquarters in Poland! After a reasonable period having received no credit refund I called them and was assured the refund was forthcoming. It is now 4 months later and I have received no refund for more than $2,500 and not even a call/email back! Not only must I deal with the painful loss of my mother but now I have to deal with their incompetence. They agreed to the refund they just failed to make it. This company is not to be trusted. I will never fly the airline again!

✅ Trip Verified | There was no one at check it in Kiev. I couldnt check in and I missed the flight! I asked the passenger handling at the airport and they did nothing! Never fly with them!

✅ Trip Verified | I had a planned flight from Kyiv to Miami through Warsaw in August 2021. I went to the airport and there I was immediately cancelled due to a closed air connection between Europe and USA. So the point is that I've bought their tickets, and they told me that I'll get a full refund of the ticket due to COVID restrictions, but they refunded only 100 bucks out of 520. Their representatives in Kyiv told me, that I was going to get a full refund and didn't worry about that, so I thought that money was already coming on my account. But that was not the case.

✅ Trip Verified | I was extremely shocked and disgusted at the way the staff at the LOT check in desk at Toronto Pearson airport welcomed and dealt with us at the counter. Firstly, my husband and I were travelling for the first time with Polish airlines with our 6 month old infant daughter. Our trip started off uneasy as we had to wait 45 minutes at Gothenburg airport because of issues checking us in. However, what truly upset me was the way the LOT staff treated us on our return flight from Toronto to Warsaw at check in. Initially we thought we were in a priority line considering we had a stroller and baby, but upon arriving at the counter, the lady at the front desk rudely said this line up was for business class only. We stated we were not aware and apologized. There were no signs indicating such. Next, without hesitation or a second look, she said our daughter was not on our reservation and that we need to book a ticket for her. We told her that we booked it from LOT’s website and had all the required documents stating our daughters name on the reservation. She denied and refused to look at anything and had a terrible attitude problem. She picked up her personal phone calls right in front of us on her mobile. She then referred us to her colleague beside her in order for her to figure out the issue with our baby. Frustrated at this point, we waited in line to speak to her colleague. Upon arrival at the counter again, the Lady looked at our ticket again and asked if we had altered our flight from November 2 to November 4th, and we said yes. Immediately she said we are not even booked for this flight and said our travel agent screwed up. At this point she was almost yelling at us. We told her that what she is stating is impossible because we already had our boarding passes. She looked again and was able to find our reservation. Next, we had purchased baggage online the day before and showed the lady our receipt. She said she had no idea what she was looking at and said she could not find our baggage purchase on her system. Eventually she found it. This group of two ladies at the counter were extremely incompetent and unprofessional. I have never dealt with any airline in such an unpleasant manner. They said things without looking twice, made mistakes and simply did not know what they were doing. A third lady came and helped us out which is how these situations were resolved. I’m appalled.

✅ Trip Verified | After missing my flight due staying in the security line for more than 1:30 hours, I missed my flight, despite the fact they told us the plane would wait. I was presented by an unfriendly women which firstly accused me being responsible for this conundrum, after making my situation clear for her, she told me to call and rebook my flight. I immediately tried to rebook my flight for the next day. Getting through the line, I was confronted by the most unpolite women I ever spoke to, which told it wouldn't be possible to rebook, the only option would be to write a complain, which would've been dealt after 1 month. So I had to buy another ticket. Regarding my first ticket I booked it 1 month ahead so the price would be cheaper(112€). But the ticket for the next day cost me 380€. In the following days I tried to phone the customer service over and over again where they always referred me back to the ticket provider (fluege.com) and they referred me to LOT, where I was treated unfriendly and incompetently with a huge arrogance. At the end they told me, they could give 1,63€ but I need to innitiate it by paying 12€, which is the worst insolence I ever been put through. Not only to speak about how they responded to my very friendly and formal request for help, which was more than 2 pages long, they responded 1 minute directly after I send the complain, in which they said it was my fault and they are sorry.

✅ Trip Verified | Bad company policy in terms of what they call ticket refund. I filled the Contact form, with the request of my tickets refund (20 min after reservation, week before the flight). Basically company did a cancellation of my flight (no money were refunded) without my confirmation or without any additional contact. They didn't event sent me a cancellation email about them doing so. Basically I found out about it on the flight day during check-in. Customer service is of very poor quality. Would recommend avoid using them if you have a chance to use another company. Company keep using trick forms on their web-site where refund - means flight cancelation. Poor Customer service.

✅ Trip Verified | Due to no direct flights from BEY to ARN after the summer I ended up booking LOT for the second time and it turned out to be as good as the first time. Flights on time, professional crew, food plus hot beverages. Even though there was no IFE onboard and the connection in WAW can be a bit tricky with no clear transfer signs and additional security checkpoints (that always takes time), I still appreciate LOT being an airline with smaller airplanes so you skip the crowded chaos checking in at the airport and onboard the flight. The ticket was way more cheaper than all the other airlines.

✅ Trip Verified | We had a rather horrible experience with LOT airlines. We had a transfer flight via Warsaw and this was the worst experience with the connecting flight I have ever had in my life. First, there was no specifically designated passage for transfer passengers at the airport. Second, we had to undergo the airport security check again. Seriously? For connecting flight passengers? That went well beyond a joke. To add insult to injury, there was a big queue and we had to rush like there is no tomorrow to get on board in time. The flight entertainment was non-existent so was the service from flight attendants. I started coughing because of my reflux and called for an attendant to ask for a glass of water. No one attended. Ten minutes later I had to catch one passing by and was told she was busy with something else and that someone else would attend me later. I gave up any hope after that. Luckily, I felt okay in the end. The seats were uncomfortable similar to the ones that low-budget airlines like RyanAir or EasyJet use. The choice of food was mediocre, just a tiny packet of peanuts and an apple tart. No hot drinks at all just still water! I mean come on, how much would it cost LOT to add up tea and/or coffee to their menus? Overall, everything looked low-budget and of inferior quality that shouldn't be the case as our tickets weren't the cheapest ones. I do not recommend LOT and will not travel with them. Never ever again!

✅ Trip Verified | Very good journey from Warsaw to Dublin, ability to get a paper ticket for free from LOT check in office in Warsaw airport with very little queue. The plane was connected to gate via tunnel so it was more comfortable than the bus, we were welcomed by really friendly and nice staff that were really helpful during the flight. Free snacks and water provided, the seats were very comfortable, highly recommended and will go with LOT again.

✅ Trip Verified | My experience with LOT Polish Airline has been the worst experience I ever had with any company or service. The check-in agent mistakenly denied my boarding from Paris to Seoul through Warsaw because they were not competent enough to understand IATA regulation on country entry restrictions and argued that I would be refused upon arrival in Korea even if I was holding a valid visa and passport. Agents are likely not trained enough so they mixed up 'visa exemption' and 'visa' resulting in my boarding denial. Because of their mistake, I had to urgently buy another flight on the same day with Air France to arrive in Korea on time, and I was of course accepted, because I had all the documents necessary to be accepted. The agent did not refund me at the boarding desk, they asked me to go to the sales desk, where another agent told me that he would not refund me, asking me to make an online request for refund. I then received a call several hours later by an agent who told me they would not refund me because I did 'not show at the airport', after explaining my case the agent asked me to fill an online complaint and would get a response within 30 days (despite the fact that the law oblige the airline to refund and compensate you within 7 days). After waiting 30 days, they still refused to refund me telling me that the documents I showed did not allow me to fly, which was wrong because I got accepted by the Korean government to enter Korea (knowing that the reason of the denial was that my entry would be refused). I made an appeal, showing more evidence that I had the right to fly. They again did not take my evidence into account and repeated their position, which was against the law.

Not Verified | We had a flight from Warsaw to Chicago that was overbooked so they told us that we not allowed on the flight. They book us a new flight for the next day but refused to give us a check of 600euros that we are entitled to by the law. They dragged me, my husband and a year and a half old baby for 5 hours until they finally booked us with a hotel for a night. When we got to the Chicago airport the next day we were looking for our luggage and they kept lying to us for 2 hours. They have the rudest crew, nobody wants to listen to you they just keep talking as you are talking. My baby has a lot of food allergies and requires special food that I brought but just not enough because I didn’t expect to travel five days from Montenegro to Alaska because of how unprofessional and rude LOT airlines is. It’s a shame it exists and should be shut down completely.

✅ Trip Verified | From the flight from Warsaw to Podgorica all five pieces of luggage were lost. Flight from Warsaw to Chicago was delayed two hours which led to missing a connecting flight to Detroit. The customer service is horrible and offered no help.

✅ Trip Verified | Both flights are bang on time. Check in staff in Paris competent and courteous. Boarding perfectly ordered on both flights. Planes tidy, legroom great. Crew courteous and know what they do. The even manage to serve small snack on every short flight (for free!). Didn’t use toilets, so no opinion on that. Didn’t check bags, but cabin allowance is quite generous. Very pleasantly surprised and highly recommend.

Not Verified | Paid extra to book a seat in advance, because being over 2m I value every inch of leg room I can get. However, unlike specified during the booking procedure, there wasn't even a single bit of extra leg room. Same goes for return flight. I spent 50€ extra for nothing.

Not Verified | Warsaw to New York. Service was good with friendly staff. However the food option was only limited to pork and pork alone, even the sandwiches towards the end of our flight were ham and cheese options. I find it extremely sad and inconsiderate that in today's day and age that an international airline does not have more than one option for a 7/8 hour flight. I am not saying there need to be 3/4 food options but having two options that accommodate all types of people is ideal; Not all people eat pork due to religious or personal choices, so to only have that one option is a lack of consideration for the population of those who don't. LOT needs to do better, offer at least two options especially when tickets are above $800 round trip per person, I'm sure they can invest in upgrading meal options.

✅ Trip Verified | This was my first flight with LOT and I have to admit I was positively surprised. The plane is tidy, the crew is very professional and friendly. The flight was accurate. The crew were very friendly.

✅ Trip Verified | Everything was correct on this flight. What I am really happy about is at last I have found a company with a comfortable seat. I have a bony bum so every flight seems to be meant for larger people. I ordered an inflight meal from WAW-BER for 13€ and it was just okay. I would think that it would come with something to drink. Disappointed with the airport in Warsaw though: only 1/3 elevators worked and 0/4 moving sidewalks were switched on, and it's a long walk from customers (45" wait until I walked into the EC lane and got through right away).

✅ Trip Verified | If you have any issues at all, they will be of no service to you and you will not be able to reach anyone. I understand there are delays with reaching service members due to COVID but I already dealt with other airlines that actually took telephone calls and resolved my issues, yet LOT has still to respond - after 4 hours of being on hold. This is so disgusting on their end it feels that they are scamming people out of their money because of the pandemic.

Not Verified | This is literally the worst airline, their service is the worst! I have tried several times to change the tickets and it is not possible, I sent in a request form weeks ago and never got a reply. Then now I tried to call them, and after waiting for 30 mins in line, they just disconnected me! So then I thought, okay, I´ll buy a new ticket, and now it won't let me do that either, and I have tried with several cards (which definitely had enough on them), so I am practically stuck now, thanks to LOT.

✅ Trip Verified | Airline advertises free and easy changes and or refunds to bookings. Don't believe them. I have spent 5 days and over 10hrs on hold using their advertised customer support line. You cannot get through to their contact center's because after 30minutes on hold they automatically disconnect the line, trust me i have tried 20 times! Lodged the online request form as per website instructions well before my flight departed, it was acknowledged as received but has never been actioned. The email address used for the acknowledgement is a "No Reply" email address. No outcome or communications received has yet been received. Was contacted by someone on sms and was eventually told they couldn't assist with the change of date and that i had to call the contact centre. The internet is full of the same reviews for the same problem.

✅ Trip Verified | I flew to Geneva on the E175, which is nothing great. Milo surprised I was with the plane service (nice and knowledgeable). Unfortunately, the ground service was not that nice anymore. It is different at the airport in Warsaw. The seat on the plane did not knock you on your knees, but I do not pick on it, because it is a short cruise, the seats were comfortable. Meal on board was not a meal. Lubie z różnych względów latać LOTem. Tym razem do Genewy leciałem E175, który nie jest niczym rewelacyjnym . Milo zaskoczony byłem obsługą w samolocie (milo i kompetentnie). Niestety obsługa naziemna juz nie była tak miła. Na lotnisku w Warszawie różnie z tym bywa. Miejsce w samolocie nie powalało na kolana, ale nie czepiam się, bo to krotki rejs, fotele były wygodne. Posiłek na pokładzie...to nie posiłek:) .

Not Verified | Worst airline and Customer Service I have ever experienced. Due to Covid restrictions in Poland I was not able to fly from NY to Warsaw. Attempted to contact LOT for Days, hours and hours on hold to only be disconnected and then trying their contact form which is a joke. Finally they ignored me long enough that I requested a refund which was denied because it was past the flight date which is comical because they were impossible to get in touch with. I can not imagine a more dishonest company exists in the airline industry.

✅ Trip Verified | Terrible airline and awful customer support. I would strongly advise people to book with any other airline before booking with them. I tried to rate them 0, but apparently 1 is the minimum! In spite of not being able to legally take the flight due to COVID-19 Lockdown in the UK, this airline still refused to give the refund which the Competition and Markets Authority stipulates that they are obliged to do. We have been left in the dark for about 8 months now and are still waiting for the matter to get resolved.

✅ Trip Verified | Except of the ticket price this has been difficult to see any difference between LOT vs. any low cost company. The service on 3 hrs plus flight was none, ex. a small piece of small sandwich. They did not serve even a glass of water. I was ready to pay for a cup of coffee, but no luck. Not available. Leg room was very small, did not look like 32" which they advertise. Also not audio as they advertise. Low-cost airlines flying to Tbilisi doing a better job and are more customer friendly.

Not Verified | I've never felt the urge to review an airline before, but I thought LOT Airlines deserved an extra pat on the back for the really kind service. The crew members were really sweet and cheerful, and even on one of the 1.5 hour flights, we were given snacks and beverages which I don't think I've ever received on short flights before. And trust me, it was super appreciated. My only complaint was the bad quality of the headphones given for watching movies on their flight, but I guess that's hard to avoid on any flight. Anyway, really sweet people!

✅ Trip Verified | Here is a list of the reasons why I don’t suggest LOT Polish Airlines: No customer service. Arrogant ladies at the desk. Cancelling flights 3 times in a month. No money back, trying to get your money with fake excuses. Expensive flights, bad service and finding reasons to make you pay for luggage at the airport (never happened to me).

Not Verified | Terrible customer service. My flight was cancelled over and over and over again due to the pandemic situation. I tried contacting them through phone, email and even through facebook without success. Nobody ever answers. How can a company operate without communicating with their customers?!? Absolutely horrible customer service. Worse I've ever seen.

✅ Trip Verified | Terrible customer service, employees are not aware of airline policies. In my case, the airline canceled my trip in October 2020. The second time I was unable to travel, there were no flights available to my destination on the dates I could fly. On the third occasion they gave me a date to change my flight and when I called, my flight was canceled 7 hours before because I called in US time and not in Polish time. I bought the flight in the US, so New York time must apply. I was never informed about this rule. Now my fourth problem is the refund, the travel agency LBF Travel and LOT Polish Airline are not doing anything to speed up my refund.

Not Verified | They cancelled my flight and gave me a voucher. But this voucher cannot be used anywhere - not on their website, not via email or any other form of communication. The only way to use it is via phone which is always busy and they never answer me until my voucher expires. The worst experience ever, I have lost 680 EUR and will never use their airlines again and I don't recommend anyone to buy tickets from them as they are a scam.

Not Verified | First of all, I don't know how it's possible to have such a bad website in 2021, it always crash, it always has some problem and it's so slow and uncomfortable. The second ridiculous thing is customer service, you write on your website that you are available on WhatsApp 24/7 but the truth is that they never answer there! They write that you can speak in 8 languages but people that speak a different language than Polish and English are never available, and for these 2 languages you have to wait like 1 hour on the phone to can talk.

✅ Trip Verified | The plane was very clean and well maintained. The cabin crew was very helpful and nice. After take-off, they handled out disinfection wipes, a bottle of water, a sweet roll with blueberries from the local bakery, peanuts, and jelly beans - everything on such a short flight during the crisis. I was really impressed by the standard of service. Everything was more than we can expect on such a short flight. LOT Polish Airlines is obviously one of the best traditional airlines in Europe and underrated as well. The prices were very attractive. I highly recommend LOT!

✅ Trip Verified | Do not have any business with Lot. Unprofessional, humiliating, biased behavior of the company's representatives. My elderly parents had a trip from Minsk, Belarus to New York (layover in Warsaw, Poland). The company cancelled the flight numerous times (but that's OK - we all know about pandemic). My parents made COVID tests in advance. On the day of the flight, while check-in registration in Minsk, the company's representative mislead my parents assuring that they had right COVID-test (otherwise they could conduct the new test directly at the airport in Minsk). However, while landing a plane during the layover in Warsaw, my parents were shocked by another Lot representative who did not let them in. As it appeared, my parents' COVID tests were not OK. My parents were stuck in Warsaw airport. They had to sit there for 2 days without food and water. My parents could not leave the airport because they did not have a Schengen visa. Lot employees rejected any communication simply by saying that they do not speak my parents' language (even though the Belarusian and the Polish are very familiar languages). I contacted Minsk, Warsaw and New York Lot offices. Minsk and Warsaw offices did not pick up the phone. Lot employee in New York did not want to listen to me. I just wanted to ask for advice on how to help my parents. But all the time she had the same answer that she had nothing to do with my parents' problem and they had to check all the requirements beforehand (and they did; they made COVID tests prior to the trip, and Lot representative checked all the paperwork and assured that my parents' documents, including testing, were OK). This is not how a respected company should deal with its clients' problems. My parents are elderly people.

Not Verified | I've used LOT a few times before and I'd say that it is not on my list of decent airlines. I only took their flights because nothing else was available routing/time wise. First of all, they don't have a first class so I will write about their economy class and their business class, which I have been on both. On either classes their service is pretty poor. I've traveled some and used several different airlines and I can definitely say that they are not the good. Their manner of service is not up to the standards to other airlines and in general I don't think they are trained that well. I took a long haul flight from Warsaw to Boston in December. I was sleeping and the plane was preparing to land (my chair was already upright, table stowed away, etc.) and I was using their blanket. While I was sleeping, a flight attendant yanked the blanket off of me without saying a word. I woke up immediately and showed a face of unhappiness and the flight attendant just barked "we're landing". I usually use the airline blankets on the plane and I've never had a flight attendant yank the blanket off of me because the plane was landing... I was pretty surprised to say the least. Food is not tasty at all so don't expect anything decent. Even in business class you don't get a menu, you just get "beef or chicken?" and they don't even lay out a tablecloth like in other airline companies. They don't smile much. Also, I didn't really get the vibe that they want to improve themselves much. On a different flight using Swiss air, in business class, the chief flight attendant went around individually talking to each passenger with a smile, had a conversation, and asked if there was anything they can do to make the flight more comfortable (as they do in most good companies), but nothing in LOT business class. Conclusion: I try to avoid LOT as much as possible.

Please do not waste your money and time on LOT Polish Airlines. They canceled our flight several times and are not willing to refund the money. They tell you to do the paperwork, only to notify (months later) they will not be able to do it. As to their customer service, it’s not just 0, it’s really non-existent; rude, unknowledgeable, with no empathy due to the current situation whatsoever. They keep pushing you to get a voucher although I told them I don’t want to deal with them anymore.

✅ Trip Verified | Did not get refund for cancelled flight, only promises, unfriendly staff on telephone. My colleagues who supposed to fly with me already received the money, it is not clear which criteria company is using for giving or not giving refund

✅ Trip Verified | Extremely unpleasant experience with this airline. My flights got canceled without any particular reason. After having to search for their refund form on their website for 15 Minutes (it was well hidden), the only language available was polish. I did manage to fill out the form, and now, 5 months later, after multiple calls with their agents, I still haven't gotten a cent back, because my payment "is being processed". It is unheard of to have to wait that long for the money I've given for a service which in the end wasn't executed. Never flying with them again!

✅ Trip Verified | Smooth flight, on time and big surprise was free refreshment for this less than hour local flight. Crew was nice. And there was a good legroom.

Not Verified | I purchased ticket to Toronto for October 2020. Firstly LOT Polish Airlines changed my itinerary twice and this was ok with LOT then I missed first leg flight (my fault, no taxi) from Poznan to Warsaw. I took a train as the second leg flight was 12 hours later but when I got there I had to pay 2850 PLN over and above the amount of 2100 PLN, just to reinstate my ticket. So, I end up paying 4950PLN. It looks that LOT is making sales by ripping people off. I queried that charge with LOT as it doesn't make sense to pay so much just for 10 min work reinstating my ticket, yet the plane was half empty. I will never again fly LOT. No customer service nor understanding especially during Covid-19.

✅ Trip Verified | My flight got cancelled by LOT Polish airlines on 24.06.20 and I requested full refund on 25.06.20. I got confirmation latter on Polish language! Which informed me that My request was accepted and I must be patient! I had been calling and asking when I will get my money back and never got answer. Be patient and because of CoVID 19 it’s can take up to 3 months! Today is 27.10.20. Tried to call couple of times, stayed on the line and then call been dropped! When I finally got to talk to someone and asked about the policy and Terms about REFUND I got the same answer “be patient, we don’t know any dates when you will get your money back! Then just hang up! So now I am going to ask the same question but just written on papir “when do I get my money back if I send request on it 25.06.20? What is your policy and Terms about refund?

Not Verified | The service is terrible. Flight was cancelled due to Covid 19. Lot can off course not be blamed for this. However refund of tickets for flight in april 2020 has not been refunded 6 month later. It is not possible to get hold of them on phone and their reply on email is vague. They will not give me a specific timeline on when i can expect a refund. This is simply not good enough. I highly recommend people considering using LOT to chose other options if at all possible. Other airlines manage to arrange refund in less than half the time I have been waiting for my refund from LOT.

✅ Trip Verified | We had originally booked to fly to Warsaw with another carrier. However, because of the pandemic, our original flights were cancelled so we rebooked with LOT. Having travelled with LOT before, this was not a problem. Our early morning departure was cancelled though, so we requested rebooking on LO282. It took a couple of days for LOT to confirm this but thankfully they did so. The original aircraft was supposed to be a B737-800 but this was later changed to an Embraer E175 probably due to the low passenger numbers. Online check in was straightforward. We arrived at the gate as soon as it was announced. Boarding was very quick and we were moved up from row 20 to row 8. Seats were clean and comfortable enough for this length of journey. Only a couple of changes compared to the previous LOT flights we have taken. First is the requirement to wear a mask throughout the flight (apart from when eating/drinking). Speaking of which, the onboard catering options have changed. In the past, economy passengers would get a chocolate and a choice of tea, coffee or water. Now, every passenger in economy was given a bottle of water, the choice between a savoury (spinach) or sweet (blueberry) roll, and a small bag of pretzels or nuts. Finally, every passenger was required to complete two forms for track and trace purposes. These were collected by the cabin crew prior to landing. The flight was smooth and we arrived in Warsaw slightly ahead of schedule.

Not Verified | Flights cancelled by LOT in early June as London CIty Airport was closed due to Covid. Refund request still not processed, they advise patience ... mine has now worn thin. Can't get through on phone lines, can't get a refund or proper estimate when they might pay out. Never again !

✅ Trip Verified | I flew one way from Warszaw Chopin Airport to Gdańsk - short, domestic hop taking ca 40 minutes. The flight was on time, nevertheless the departure time had been changed - my original flight got probably canceled. In my case this was not a problem though. The cabin was a bit tight but comfy, pleasant and clean. I really appreciated the on-board service which happens rarely nowadays: the staff seemed to be enjoying their work, they were attentive and nice. Complimentary snacks and water were distributed - very nice accent. The inflight magazine was available as well. Unfortunately no jet-bridges used this time and the boarding a bit rash.

Not Verified | A friend flew in March to New York in March and got stuck in New York because of Covid-19. She was to return in April. Getting to customer service was extremely easy at first but then it got to long waits to move our return ticket. After 5 tries and cancelations we had to change our flight with a different airline that allows travel back to Serbia because she is a cancer patient. When she got back we wrote to get the help with a refund for the second flight and got no help and even got emails in Polish. We did receive a refund after 2 months and we are now happy. Considering the circumstances I cannot blame the airline but we needed to get her back for treatment.

Not Verified | Amsterdam to Poznan. Customer service is so bad and people working there are borderline incompetent! Firstly, it is impossible to reach them. Once you do, they are rude and give you partial information. Once I got on the plane I was also not greeted with a smile. Flights are not cheap, and I am 1000% more happy with everything that WizzAir offers than LOT for triple the price.

✅ Trip Verified | Don't use myTrip.com to book flights. It looks like they're playing games. Discrepancies between MyTrip and LOT. You end up receiving cancellations if not by MyTrip then the Airline etc. The worst part is that you pay extra £30 Admin fee each time your flight is cancelled, even if you purchase a flexible ticket.