LAN Airlines

Auckland to Sydney. Booked economy class but was upgraded to business class and I was most impressed. Seating was extremely comfortable the inflight entertainment was a pleasure and the staff service was excellent without being intrusive. Ground staff were pleasant and helpful and the flight departed on time.

AEP-BRC-AEP. Both flights with 1 hour delay. 2 hrs 20 mins flight and catering is a joke (small box with mini snacks). The cabin was dirty in Bariloche for the flight back. My seat was covered with napkins and crumbs. It seems that they don't clean the airplanes in destinations outside Buenos Aires.

I flew Premium Business from LIM to MAD on 20th Jan (having been re-booked by Iberia due to a pilots' strike). Seat had a mind of its own: seat back and foot rest kept operating on their own! Seats next to me were reserved for crew and despite my polite complaints I was not moved. Food was abominable and despite registering a complaint with flight attendants and online I have heard nothing.

UIO-GYE-UIO. First leg: Web check-in worked perfectly. Only took hand bag so directly to security and gate. Boarding performed by line order but not reinforced so result was chaos. Onboard as usual only one candy not even a water round. Flight attendants polite and courteous. Departure and arrival ok and on time. Second leg: Web check-in worked perfectly. Boarding not performed by line order again pure chaos agents had no interaction with passengers. Onboard if a passenger asked for water they honoured the request. Flight attendants polite and professional but a robotics attitude zero smiles.

LAX to Santiago was good and so was food and service. LA ground staff were weak and uncoordinated. Arrived in Santiago to see our connecting flight to Buenos Aires had been cancelled. Left on another flight but had to wait for our bags in Buenos Aires. Flight back was OK on the ground and lounges for first class were very nice. Long flight from Lima to Los Angeles attendants were good but food was pathetic. Cold ham sandwiches for dinner. Not anywhere near the value of a first class flight.

Lima-Easter Island-Lima Business class. Extremely poor service in Business class. Flight attendants with very poor attitude trying to avoid and ignore passengers' needs. For the steep prices they are charging this is unacceptable. Bag was not checked to my final destination and the check-in agent couldn't give me a reasonable explanation. Catering poor without even offering a coffee before the early morning arrival. No additional drinks service and should you dare to ask for something else it is brought to you by a very irritated staff. No lounge at Easter Island airport 200+ passengers are crowded in a tiny departures hall with no air conditioning. Really hope then will get some healthy competition on this route soon.

Terrible service in premium business booked originally a MIA-SCL in economy but using my mileage on LANPass I was able to upgrade - service was awful staff disappeared shortly after dinner service and reappeared at breakfast service was truly unprofessional and quick. I think that the mileage I paid was too much for such a poor service.

GRU-SCL SCL-LAX in business. Decent lounge at GRU. Flight was delayed about an hour with no explanation. 767 long haul with flat bed seats for the 3.5 hr regional flight. Service was so-so. Flight attendant would not give me extra water even though I repeatedly asked her. Good IFE light menu option was nice. SCL-LAX - premium check-in and dedicated immigration was fantastic. A340 pretty good hard product but service was weak. Flight attendants slow and were nowhere to been seen with extra drink requests. For a $5000 ticket I think the water should come automatically and freely. Better than their US counterparts but a long way to go.

Flew business on 767 from Lima to Madrid. Seats reasonably comfortable plane clean and in good condition. Service however was extremely poor! Total disregard from 2 flight attendants. Dinner served slowly then crew hid in galley. I wanted some more wine waited till the steak was cold before they answered the call button. I didn't even dare ask for desert. Filled out the detailed breakfast order card which they collected and went to sleep. Got up several times went forward to stretch legs - no food or drink crew chatting and ignoring passengers. Woken up by crew asking if I would like breakfast - I said not yet. Crew hidden behind galley curtain after 20 minutes pressed the button and finally crew turned up asking if I had filled out the form - I said yes but he didn't find it and asked what I wanted. Slow service again long wait for coffee gave up on extra bread. All in all total disregard for passengers worse than coach on most airlines.

GYE-MAD. Although we had a 3 hour delay due to weather problems at Lima airport the flight was excellent. We were correctly informed during check-in about the delay. Crew in Business Class was very service orientated and personal good wines and food that was fine. Great seats in Business Class they are full flat and was able to get a good night sleep. IFE system with big LCD screens and enough choice of movies. Only minor thing that went wrong was that our bags were the last ones on the belt. Priority labels do not seem to work. Would definitely fly them again when travelling to South America.