LAN Airlines

SCL-JFK and SCL-MAD/FRA routes often. I got Premium Silver LanPass category and I feel the difference. Better seating business check-in service excellent. A couple of UPG during the year makes you feel a very VIP person. Entertainment is excellent lots of Movies TV series and music. Seats in economy are fair enough (could always be better of course) as the food does. Premium Business is almost perfect. Full flat bed is comfortable perfect for long routes. Hope to get a Premium Economy class in the future for Long Haul flights.

Sydney to Santiago. Flight was good. Flight attendants were fine seat comfort good and inflight entertainment was also pretty good - not as good as the Qantas flight I took back but still kept me occupied on the long flight. It's just the small things LAN don't do which put them a peg below the likes of Qantas things such as menus quality of food etc.

Frankfurt-Lima and La Paz-Lima-Frankfurt. For the first flight everything went smoothly but for the return IGR-AEP EZE-SCL and SCL-RIO all flights on time new nice planes with comfortable seats. Food was average - on the first national flight (1 hr 55 mins )we got small box with sweets and on the second flight (2 hrs 5 mins) we got a not so good small sandwich and drinks. On the third - 4 hours flight from Santiago to Rio de Janeiro I was expecting a normal dinner but instead we got sandwich fruits sweets and drinks.

I recently flew Santiago Chile to Los Angeles with a stop in Lima Peru. Our flight was on an A340-300 which offered a generous seat pitch and fully flat beds. LAN served 3 meals on the flight. Dinner/Late night Snack/Breakfast. All meals were excellent in content and quantity. Inflight staff were constantly at hand. The wine selection was very good.

Frankfurt-Lima and La Paz-Lima-Frankfurt. For the first flight everything went smoothly but for the return flight we were subjected to constant time schedule changes and we did not get the connecting flight to Madrid at Lima which had been advanced by one hour without information. We were charged more than 5000 USD as penalty for extra-tickets in Economy class to Frankfurt. The tickets had hardly been issued when the time schedule was again changed and the connecting flight Madrid-Frankfurt was not guaranteed anymore. We had to spend a night at the airport and to board Iberia flights to get back to Europe. Again employees tried their best to find a solution and cared for my son who was sick. However LAN does not seem reliable with no customer service available outside Chile to try and solve such problems.

Sydney to Auckland return on clean well maintained A340s. The IFE was excellent and the flights both left on time and arrived early. The fare was also extremely competitive for what was on the whole a very comfortable experience. LAN however is slightly let down by the indifferent attitude of its cabin crew and its average catering. These however were relatively minor shortcomings on what was a very positive experience.

Recently completed 7 internal and 2 international flights (Sao Paulo/Santiago return) in Economy Class. On each of these flights we have been provided with the same small snack box consisting of peanuts/biscuits and a piece of cake. This is disgraceful inflight service from an international carrier. All of these flights took place during a meal time when something more substantial would have been appreciated. No wine offered at all (even on international flight).

My trip back was much better than my trip to Ecuador. Return trip to New York was in the afternoon compared to midnight on outbound NYC-GYE. Food was also much better coming back to NY than outbound to Guayaquil. Unfortunately when you travel with lap infants you really have no choice with seats as you are forced to sit in the middle rows as they are the ones that have the extra oxygen mask - you don't get the opportunity to upgrade to business class because you are travelling with a minor unless you are willing to pay the full price for everyone travelling with you. The choices as far as movies and TV options are decent.

JFK-SCL. Smooth easy check-in. Flight departed 20 minutes early despite being full. Boarding efficient and cabin crew polite and professional. Excellent product in Economy with better leg room cleaner newer cabins and AVOD that is far superior to what any US carrier offers. Food is pitiful in portion size but is nicely presented and flight attendants come around a few times with more wine water and after dinner drinks. Bathrooms cleaned throughout the 10 hour flight and restocked. B767 has the B777 interior architecture making it feel larger and more open. Regrettably LAN has to codeshare with AA and is at the mercy of its less than helpful ground staff at JFK.

On a flight from Argentina to Miami we got dinner and breakfast which were inedible with one tiny cup of coffee and one glass of water (no refills offered on drinks) and the cocktail arrived long after the meal. Flight attendants were unfriendly and the service was grudging. After food and drinks were cleared the staff disappeared for the night. When I requested something the attendant was rude. It was almost impossible to understand any of the announcements.