Interjet

✅ Trip Verified | On February 29, 2020 I flew with my wife from Huatulco to Chicago via Mexico city. Unfortunately the Interjet Airline damaged my suitcase. After I wanted to file a claim and I e-mailed customer service they practically refused the claim, asking to fill up some probably non existing form. I e-mailed them again explained the situation again, but they did not react at all. Despite extra baggage charge they are not able take at least little responsibility. I know this is very hard time again especially with travel industries, but companies like Interjet make the situation for them even worse. My recommendation pay the extra money to use a better airline. I will never fly Interjet again.

Not Verified | Mexico City to New York. Interjet is such a cheap airline they removed the soap from all the bathrooms (I checked). Not just the soap but the soap dispensers! This was as the Coronavirus had begun to spread. I asked a flight attendant where the soap was. She pulled liquid soap out of her own bag and gave me a squirt. Apparently the flight attendants either carry their own soap or they can't wash their hands well, yet they serve drinks to the passengers. The passengers couldn't wash their hands with soap. What was Interjet thinking to have no soap dispensers in the midst of a pandemic?

✅ Trip Verified | Dallas to Lima via Mexico City. This is the worst airline I have ever flown with. Their customer service is horrible they are very rude and also take hours upon hours not only to answer your phone calls but also to solve your issues if you get lucky enough for them to solve it. They are constantly rescheduling flights without prior notice and don't even bother to let you know until you show up to the airport to check-in. If you're lucky enough to even make it to your flight, once onboard they don't even offer you complimentary water. Everything has to be bought on board if you want to drink or eat, even water. I do not recommend this airline to anyone and I will never use it myself again.

Not Verified | This airline is incredibly selfish and inflexible during the Coronavirus outbreak. We bought our tickets to Peru from LAX months ago because the flights were cheap at the time. Peru has closed their borders so we cannot travel on our flight. The airline refuses to refund our flight and will only change it but we have to pay the difference in ticket price. They could not find a single date we could change the ticket to where we did not have to pay a 50% increase or more. It is unacceptable that we were not given another option to get at least some of our money back without paying more money. Do not consider flying this airline. You never know what could be happening and this airline will NOT try to help you.

Not Verified | Never again interjet. I will never book with you again nor fly with interjet airlines. After suffering 2 agonizing hours stuck on flight 2383 from Cancun to Mexico D.F. with screaming kids, babies because they could not start the airplane. No air conditioning on board, airline stewardesses did nothing to help the elderly, pregnant woman nor anyone.even offer water. The passengers had to get out of there seats to get there own water. After about an hour or so they decided to open the emergency doors because they would not allow anyone to get off. Then on flight they charged for all the snack and beverages. Once arrived at D.F. and missed our connecting flight to LAX. We waited another 2 hours with no explanations and no luggage. We came across 2 supervisor with no customer service or care for the passengers. They did accommodate hotel nor food for all the passengers that missed the flight. Next flight 5am the following day. No comp for plain tickets, no comp for Hotel, they could care less about all those passengers they told us to sleep where ever we could in the airport. Then they gave every person 145 pesos for dinner and breakfast. Then to restaurants that where already closed.

Not Verified | Guárdala to Chicago. The first and last time I have traveled on Interjet. From one to ten I give you 4 the 4-hour flight and they don't give you anything or any peanuts. Laprimera y la última vez que viajó en la aerolínea de (Interjet) del uno al diez le doy 4 el vuelo doro 4 horas y No te dan nada ni onos cacahuetes

Not Verified | Vancouver to Cancun via Mexico city. Terrible airline. During the course of Covid-19 Pandemic, they were very unreasonable to reschedule our flights from Mar 21, 2020 to Nov 2020, based on our tickets being purchased in July 2019 since this would then be over 1 year from date of booking and this is not allowed according to Interjet! There was no other recourse for us, and we have lost all our money, $3000 for 6 travellers. Never will I recommend this airline.

Not Verified | Toronto to Mexico City. Literally went to the airline to plead with them that some of the people flying have most likely contracted COVID 19 and were told to self quarantine that they should niy fly to stop the spread. The airline literally said if they decide to fly it's not the airlines responsibility that if they decide not to, the best the airline could do is help reschedule with a 1200$ fee. This is ridiculous I couldn't believe my ears.

✅ Trip Verified | Mexico City to Houston. Do not check in your bags. I paid to check in 2 bags and things were stolen. I did not realize it until I got home. I called numerous numerous times and nobody would let me do a report because I had left the airport. They do not care about the customers.

Not Verified | Toronto to Merida via Mexico City. Our flight to Mexico City was a late flight. No refreshments were offered until 4 hours into the flight. Our return flight was from Merida to Mexico city and then 6 hours later Mexico city to Toronto. Our connecting flight was changed to 24 hours so we took our luggage and stayed at a hotel. Upon returning to the airport to check in we were told we had to pay for our baggage. We refused and after an hour of explaining that they had changed to original flight times they didn't charge us. Our flight was for 1150 pm with boarding at 1120. Our flight wasn't on the board and never actually appeared on the board. We went to a gate hoping we were in the right area to wait. Our flight time came and went and no announcement or anything. Finally at 130 am we were told our flight was unloading. We finally boarded at around 2 am with no apology or explanation of why it hadn't shown up on the flight board or why they were so late. To top it all off someone brought a cat on board in the cabin a row behind us. The poor cat screamed literally the whole flight. Never again. I will pay more for a better airline.