IndiGo

Not Verified | I was flying to Amritsar and flight attendant Somiwon and her buddies did a great job taking care of me and other passengers. The demeanour was positive and helpful and customer service excellent! I never receive such great service on domestic flights to India. In my return flight I had the same service, especially my cabin crew leader Aarti. I am impressed and proud of the young ladies in Indigos cabin crew. Indigo airlines is fortunate to have a motivated and talented cabin crew!

Not Verified | Sushmita, the air hostess in GE5387 was very helpful to retrieve food as complimentary service for my children. I had preponed the tickets and the meals were paid for the tickets but the new tickets were last minute and food bookings could not be re-applied to the renewed tickets. She helped and took keen interest to resolve the matter. Wish her the best

✅ Trip Verified | Firstly to appreciate the ambiance of the plane was classy and good, it was a noon flight and expected to have something on flight. I called to the air hostess and asked her for something to eat as she was serving and asking a few people what they want, but she said the sales will start in sometime and that I can take them. I also wanted to take some goodies of indigo cookies and nuts for my daughter but no one was bothered to serve.

✅ Trip Verified | Bought tickets with Turkish (Madrid-Mumbai) with Indigo flying Istanbul -Mumbai - Istanbul. Pretty costly ones due to the urgency to fly. Turkish has very old planes running with neanderthal entertainment systems. From Istanbul the night mare started with Indigo. - On a 7 hour flight just one very small meal and a pretty bad one (uncooked thick parathas, practically they could have given us the wheat flour instead). - No beverage options other than coca cola and water. - Neither coffee or tea was served - No entertainment system - Tried changing return flights but couldn't due to the exorbitant prices asked by Turkish to do so. So suffered the ordeal again while flying back where had fellow passengers complaining regrading the same. The boarding experience was unpleasant as they were really unorganised during the zone call. Being miser or cheap is entirely different from being a low cost Airlines. Indigo should fly cattle instead as Cattle won't complain. Do a favour on mankind by not flying international flights where you bring your corporate cheapness aboard. Rest assured I am never going to fly neither Turkish or Indigo again on an international route.

Not Verified | Very bad food. Small portion size. No alcohol served - paid service. I did to and from in Indigo, both times the food quality was very poor. It is not expected for international airline. Seats and service were also sub-par. In-flight entertainment was not working for any passenger.

Not Verified | I had cabin suitcase as I was travelling with Infant. They did not allowed me to take it to cabin. They charged 7000 extra luggage charge. I repeatedly said that it's cabin suitcase but they did not allowed as they wanted to make money. I will never recommend this airline to anyone.

✅ Trip Verified | After our first flight from Bengaluru to Indore, we had our second flight (Indore to Udaipur) canceled by the company. The only possibilities: to be reimbursed and stay on site in transit without nothing to do or to reach Delhi at 5pm, to stay in a hotel with meals and pick up and drop off included, before having a flight to our final destination the next morning. Finally the flight to Delhi was at 11pm! Arrival on site: no staff aware of the situation. We waited 3 hours in the middle of the night in front of the counter then we slept the remaining 2 hours in front of the boarding gate on the floor. Contract not fulfilled by the company. We are now appealing: no response to our emails and our calls. After threatening to escalate the information, we are offered compensation of 500rp (it’s a joke!) because "we chose to take the flight". Yes, we chose this option, we did not choose the lie of the company and their lack of professionalism.

Not Verified | The service was excellent and On time, I would like to Appreciate the staff Varsha who Assist me with Check in and she was in boarding gate also. She was assisting everyone with a genuine Smile and resolving the query. Good to see this kind of staff, I will fly again with Indigo and recommend, just because the service which I received.

✅ Trip Verified | I'm incredibly disappointed by the appalling service provided by Indigo Airlines during my recent transit experience at Chennai airport. The mishandling of 5 guests who were flying to Colombo due to the Trichy flight delay by 1 hour is a clear testament to the utter lack of competence and professionalism displayed by the airline. Not only was there a complete lack of communication about the delay and the subsequent impact on connecting flights, but the airline failed to provide any assistance or support. It's clear that customer satisfaction is not a priority for this airline,

✅ Trip Verified | Traveling with IndiGo on our recent family trip from HYD to DFW via DOH proved to be a frustrating experience that left us feeling helpless and disappointed. During our check-in at HYD, IndiGo's system was down, leading to 7 out of our 13 total checked-in bags being manually tagged. Though we understood that technical issues can happen, what followed was a series of missteps. Upon arrival at DFW, we discovered that all 7 manually tagged bags were missing. The Qatar Airways team at DFW had no information about these manually generated tags, leaving us stranded without vital belongings. We called IndiGo's customer care 9 times over three days, and each time, the response was the same: unable to reach the Hyderabad crew, and no managers on the call center floor to escalate our issue. The lack of responsiveness and the inability to locate our bags with crucial manual tags felt like a major oversight. What added to our frustration was that 5 of the 7 manual tags were taken back by the IndiGo team when their system came back online, leaving us without any physical proof. Polite customer care representatives, though unable to assist. Failure in handling manual tag situation during system downtime. While we appreciate that technical issues can occur, it's the handling of such problems that defines a company's reputation.