flydubai

Not Verified | Lost baggage, which seems to be a common occurrence with Flydubai. Very small seats making flight uncomfortable. I will never fly with this airline again. Every convenience must be paid for. They don't seem to be able to handle transit flights with checked in luggage.

✅ Trip Verified | Started with the check in they were very unorganised, they had all designations in same queue and we almost missed our flight because of them. The leg space is very small, and seats are not comfortable at all. On our flight back to Dubai, we landed at 4:30 am and were waiting until 7 am and our luggage didn't come out yet. Awful experience all in all.

✅ Trip Verified | I traveled this flight on 2 November from Dubai to Ahmedabad. however, they forgot all bags in Dubai during transit. unfortunately, I declare about by 3 bag missing but till 2 days no reply even I call often his office number. Even I come from west Africa to celebrate Diwali I don't have any personal belong clothes or things which I bought from there. I don't know how they manage flight schedule and language management because it's worse.

✅ Trip Verified | I was pleasantly surprised with how professional and friendly the cabin crew were on this flight. The head purser was exceptional in the Business class cabin. It was a shame that there was a last minute aircraft sub from the B737Max but the cabin was clean and immaculate. The amenities were good and inflight service excellent given the length of the flight.

✅ Trip Verified | I would like to thank the cabin crew on the flight from Kolkata to Dubai. We were travelling with 2 toddlers from our family vacation. Toddlers were restless during the flight and disturbing other passengers. The Cabin crew were very considerate, understanding our situation and trying their best to manage the situation. Emily, the air hostess even entertained and kept my son occupied for a while to calm his energy down.

✅ Trip Verified | Will deduct unjustified amount from your refund even if they cancelled ticket themselves. Why consumers are punished with this deduction during hard pandemic time Absolutely fraudulent company. Exploit consumers during hardest times of Pandemics. Will deduct huge amount even if cancel ticket themselves. Stay away from them.

✅ Trip Verified | We were flying from Tirana to Male, Maldives for honeymoon. Our baggage didn't arrive and then they said we will check they answer very late in emails or don't answer at all. We were having a very difficult time in Maldives because we don't have any clothes with us. And two days remaining to our vacation now, still no baggage still, no information. I wouldn't recommend this airline.

Not Verified | Bad Management, impolite cabin crew, poor meal, poor coronavirus management in the aircraft for passengers. If you want to travel to Emirate, you should travel by Emirates Airlines.

Very disrespectful customer service. Due to covid they made me change the flight booking more than 7 times in a row, as the flights weren't operating. I didn't have any problem with that as I understand the issue until they called me and told me to cancel the booking and they will refund me. I ended up getting a voucher which was valid for a period of time since I'm using that ticket for one of my labor I reused to book a flight which was done perfectly and smoothly until I received a call telling me that the person isn't allowed to board to the flight as his residence visa is issued from Sharjah and not Dubai (I'm fine with that as its the law of the country now). As a result, I requested a refund so that I may use the ticket later but flyDubai rejected the refund as it was booked using a voucher (from the previous booking) and an additional fee. Calling didn't work and complaining didn't work they are basically stealing money.

✅ Trip Verified | Knowing this is a low cost carrier, I didn't expect much from the flight. But it was shocking to learn that checked-in luggage was forced open (for inspection?) and the lock was damaged as a result. I checked in Samsonite luggage with TSA-approved lock. I checked everything else (wheels, body of luggage etc) quickly after we collected the luggage and left airport. Little did I know, the lock was damaged until we left airport. Called the customer service and was told to email. So I did. And why am I not surprised when I got a reply saying lock is not not covered for claim? They brushed me off as if it's a scratch on the lock that I'm reporting right now. I don't know if the customer service agent who handled my case even tried to understand what happened! It's my first day of Europe trip and thanks to flydubai, now I have to travel with unlockable luggage! Truly horrible disappointing and unprofessional airline.