flydubai

Not Verified | My wife and me had a flight to Zanzibar via Dubai on 31st December returning on 11th January. Both flights were cancelled three days before. No response or support from the company. We had to incur additional costs of USD 1.000. 35 days later I got a response via E-Mail that I can get a rebook or a voucher, which is obviously useless. No cash refund possible. I will never fly with this company.

Not Verified | I had a flight Dubai to Helsinki and I wasn’t provided my dinner though it was included in my ticket. The air hostess didn’t even care to ask, though she was fully co-operative with the man sitting next to me. And I was starving. Also even though I asked them (air hostesses) again for food they didn’t care at all.

✅ Trip Verified | This is a terrible airline and must be shut down! This flight from Dubai to Beirut was my worst nightmare. Although we paid for an Emirates Airlines ticket but we got on the way back this horrible company. The staff is so rude, food is horrible!, and entertainment is null. Imagine you are flying for over 4hr without knowing where you are or how many hours left of the flight! Seats are terribly uncomfortable and toilets were so dirty!

✅ Trip Verified | One of the worst airlines. We were a family of 4 (with 2 kids) travelling from Kolkata to Dubai to connect to our next flight to Zurich. Forget any kind of greetings or smiles, they would run down the aisle fast without looking around as if to deliberately shove you back to your seat. Its a pity that Emirates has them as a partner airline connecting the Kolkata passengers to Dubai. The impression is so bad even with one single flight (this was my first time ever with flyDubai) that I will altogether skip Emirates bookings for the Kolkata-Zurich segment from now on. Its not like we paid any less for the route (they charged us the same peak December/ January rate as any other airline). The aircraft looked like a cheap domestic carrier flying an international segment. Forget TV screens or anything fancy, they didn't even have basic pouch bags in seats where we can keep our small items. I wouldn't even comment on the seats quality (it reclined like 2°), and the leg space was just about there to fit in my legs (and I am not even fat). Last but not the least, once our kid strayed over to a more leg-space seat (one next to the emergency exits), and prompt came the rude interjection "please pay extra 200 USD if you want to use that seat").

Not Verified | I had an awful experience with FlyDubai, very surprised, upset and disappointed. The customer services is awful and did not solve the issue with my broken carry-on luggage, they did not want to take responsibility of how their employees work and how they behave. I had no hand luggage except one small box with fragile porcelain item inside, which I was carrying on with me. Right in the moment when I was getting on a plane, the Flydubai representative insisted on giving the box to the airplane baggage compartment (as well as hand luggages of other passengers) telling that there is no space left inside the plane and I am not able to take my hand luggage with me. I was begging him to let me take me fragile box with me on the board but he refused my request and took it from me. In addition when I took my seat, I mentioned that there was still plenty of space for the hand luggage so I really did not understand why he had not allowed passengers to take our hand luggage inside. When I took my baggage upon arrival of course the item inside the box was broken. When I wrote plenty of times to the FlyDubai customer support patiently describing the situation with photos, the only responses I received were the stupid automatic responses that they are not "responsible for damaged checked baggage". They are even not reading my emails explaining that it was not the checked baggage, it was the carry-on hand luggage. Very disappointed. Do not want to fly with them any more.

✅ Trip Verified | The cabin crew on this flight were a disgrace. After take off they were all at the back of the plane eating croissants and drinking coffee. As they didn't want anyone to disturb their little get together they put engaged on the toilets and if anyone stood up they told them to sit down because of turbulence. The skies were clear and not a bump the whole time. After a while I insisted on using the toilet and one stewardess asked another if its ok, she retorted "whatever" and didn't even turn around. This was their attitude the whole flight, disinterested in customers, doing the minimum possible, and being rude. Positive: planes are upgraded and nice, shame the staff can't be upgraded and nice as well.

✅ Trip Verified | It's the worst airline that I've experienced in my life. Do not book it. Everything is so low class and very very poor service. From the staff at airport. They speak to you like you fly for free! Very rude. Almost everyone. On board the seat is very bad. They give you 2 croissant. I couldn't even move my legs. On the way back. I decided to upgrade to business class on board as they had 1 seat left. They called me from eco seat to business seat. I sat there for 15 mins they came to take payment. Said my card doesn't go through. Said not accepted debit card only credit card. I only have prepaid credit card. So I told them take my cash and take the rest from prepaid credit card since inside not enough what they want but I do have cash. Only lacking 400 qar and prepaid credit card has .. they said no, can't. No Internet for me to contact my husband to refill the credit card. Not accept cash. Not accept debit card. They kicked me out to same eco seat I was so embarrassed No morals.

Not Verified | Lost baggage, which seems to be a common occurrence with Flydubai. Very small seats making flight uncomfortable. I will never fly with this airline again. Every convenience must be paid for. They don't seem to be able to handle transit flights with checked in luggage.

✅ Trip Verified | Started with the check in they were very unorganised, they had all designations in same queue and we almost missed our flight because of them. The leg space is very small, and seats are not comfortable at all. On our flight back to Dubai, we landed at 4:30 am and were waiting until 7 am and our luggage didn't come out yet. Awful experience all in all.

✅ Trip Verified | I traveled this flight on 2 November from Dubai to Ahmedabad. however, they forgot all bags in Dubai during transit. unfortunately, I declare about by 3 bag missing but till 2 days no reply even I call often his office number. Even I come from west Africa to celebrate Diwali I don't have any personal belong clothes or things which I bought from there. I don't know how they manage flight schedule and language management because it's worse.