Flair Airlines

✅ Trip Verified | Absolutely worst customer service, never flying with flair again. Worst customer service at front desk and even at gate. Even after checking in online and with 2 person bags, we were asked to pay at front desk double the amount by a rude lady and then they let us go by adding the charges which we had to deal with at the gate, even more than what it was said at the front desk. When asked they said simply, it’s costlier when you’re at the gate. Their baggage boxes are ridiculous and so are their policies. Sworn on never flying on flair again. And it doesn’t end here, me and my husband were on our honeymoon and they gave us separate seats and even before 24 hours they would not let us choose the seats in online check-ins without charging. It is the worst experience flying on flair.

Not Verified |   The worst airline and service ever! I'm sorry I didn't read any comments earlier. We flew from Los Angeles to Vancouver and during this short flight, our luggage was lost and never returned! The communication with the lost department of Flair airline is tragic and outrageous. The customer service employees hardly speak English. Very bad communication skills, I will never again use Flair airline and I don't recommend it to anybody.

Not Verified | I will never use this airline again. It was absolute hell from start to finish. They have massive lines to check in, with everyone who gets up to the desk being asked to re-pack their bags right there. So everyone's really stressed with all their belongings out all over the place right from the get go. When you finally get up to the desk, they threaten to charge you for checking in, and say you can avoid this by using their check-in app. So you have to stand off to the side and struggle with this app that absolutely does not work. They charge $80 to check a bag, and they also charge you for your carry on bags, which they invariably make you unpack and re-pack so they can fit into these ridiculously small test compartments. I had a flight with a layover in Vancouver, and they made me pay that $80 twice because it was a long layover. At the gate, it's the same story. Everyone stressed out, being forced to pay extra fees, unpacking and repacking. On the flight, you don't even get water.

Not Verified | This is the worse airline you could ever fly with. I had already pre-paid for the carry-on add-on for both flights. When I returned, I had a bottle of tequila in my carry-on bag and declared it and was told I would have to check my bag. I said no problem but what about the carry-on charge I paid? I am told no refunds. I come back home, call their customer service center and I am redirected to send an email to their refund department, which hits me with email templates refusing to reimburse me the carry-on add-on charge. This is an airline that will prioritize holding on to $60 over holding on to their customer. It is not even about the amount for me, just the principle of being charged for something that I did not end up using. Absolutely non-existent customer service and will never fly with them again.

✅ Trip Verified | My flight from Toronto ON to Thunder Bay ON, which is only a 1.5h flight, was delayed over 16 hours. There was no other option of another flight leaving that day from the airport. When at the airport I asked to speak to someone in customer service in person and was told that there is no one who works in customer service for Flair Airlines that is available in person. I was just given a customer service number to call. After being on hold for over 30 minutes I finally got through to someone on that number. I was put on with a manager, or someone claiming to be a manager, and proceeded to have a conversation about options which I was told included a monetary compensation of $500 for the over 9 hour delay. When speaking with the manager I ask many times for confirmation of this monetary payment and that it was guaranteed as long as I followed the steps that were laid out to me. I was also told by the "manager" I spoke to that a note was made in my file under the reservation number that we had spoken, I was told about the compensation I was being given and that I had the instructions on how to submit that claim. I proceeded to submit my claim right away. Weeks go by before I hear anything. Upon following up over phone call I was told that my claim had actually not been submitted, which prompted me to have to resubmit the claim form. After getting confirmation that the claim went through I received an email from their compensation department that my claim had been approved and added to their list to go through the online payment process which would take up to 30-days. After waiting the 30-days and still not hearing anything I went through a series of phone calls with the customer service department over a 2 week period trying to figure out why my payment had not been processed. I continued to be told that my account would be flagged as urgent so the payment would go through. Today I got through with another "manager" and was finally told that I actually was not owed any compensation due to the delay being caused by "mechanical error". On top of that I was told that on my file under the same reservation number there was no record or note of a phone call with a manager the day my flight was delayed and no record that I was given confirmation of compensation. Therefore, Flair Airlines either allows people who are not actually managers to state that they are in order to get customers to fall for what they are being told, or they are liars. They also lie about any notes being made in your file so that they don't have to fulfil any promises they make to you. After 2 months of dealing with this I have now be told I will be receiving nothing for this delay and was met with a very rude attitude by the "manager" I was speaking with this time insinuating that I made up the fact that I had spoken to a manager originally and that I was told I would get compensation. I have heard from multiple other people that Flair Airlines is notorious for delayed flights, poor customer service and a lack of accountability and I understand why.

✅ Trip Verified | In an age where the consumer has less and less power, people are becoming more agitated more reactive - you would think that companies might take a different approach to business - like offering excellent customer service For the 40$ savings between WestJet, air Canada and flair. Please just do yourself a favor and just pay the extra 40-50$ for the ease it provides to be nickel and dimed to death - which I understand is their biz model - is aggravating and does nothing to mitigate the tension travellers have to endure when flying these days. It’s just not the same world. No one cares to do their job well - and we wonder why so many folks are aggravated these days. Never again.

✅ Trip Verified | For the flight, all the crew was friendly. But no water was included. I’m quite unhappy as I have 2 kids. They need water. If I knew about that earlier, I did buy my own water in advance. On the way back to YYZ from CUN, I lost my checked luggage (not sure if it was left in CUN). While I was not knowing what to do and who to contact as all service ladies at check-in counters had gone, Ieisha appeared with her warm attitude asking on my problem and helped me fill the lost property form and even extended her help to check at the arrival once again if my luggage was there. Unfortunately she couldn’t find it but I was not disappointed at all as I just loved the way she comforted me and supported me by all her heart. Highly appreciated it.

✅ Trip Verified | Booking with Flair Airlines was painstakingly long. It is a very difficult site to use compared to other airlines. Everything costs extra. The emails about making sure your bags were the right size kept coming. When boarding the plane there was so many bags that were way bigger than the allowed size and nothing was done! Book with WestJet! So much easier

✅ Trip Verified | Worst airline ever, their boarding process is the dumbest I have ever seen. And their luggage rules and fees are ridiculous. I will never fly with them again if I can avoid it.

✅ Trip Verified | We flew from Toronto to Winnipeg with Flair on Saturday November 4, 2023. Flight number is F8641 departing at 17:30. We had a terrible experience with their staff at the gate and how their staff checked the size of the bags at the boarding gate. My friend and I had flown from Winnipeg to Toronto on October 28th with our backpacks and they fitted the space under the seat in front of us, and we were not charged for carry-ons. However, on our flight back to Winnipeg from Toronto, the staff at the boarding gate charged us $83.62 each for those same backpacks as they decided our backpacks were carry-on luggage. Flair has a sizing gizmo at the gate to check the size of every bag that did not pay for carry on. The thing is that sizing gizmo is a lot smaller compared to the actual space under the seat inside the airplane. A backpack may not fit the sizing gizmo but when you put it under the seat in front of you inside the airplane, it totally fits. We would be happy to pay for carry-on luggage if our backpacks were too big to fit the space under the seat in front of us. However, our backpacks were not big and indeed perfectly fitted the space under the seat. When one of their staff decided our backpacks were carry-ons and directed us to a different line where there was a lady standing there with a POS machine. When we approached the lady, she was quite surprised to see us. She even asked us why we were in this line and asked if there was anyone that directed us to her because she also thought our backpacks were not too big. But the other staff who had directed us to her yelled and told the lady to charge us for carry-ons. That was very rude and unprofessional because the staff treated their customers without respect. We were very disappointed with Flair service. That was my first time flying with Flair and probably the last. Why charge a client carry-on luggage when their backpack perfectly fits the seat in front of them? Why yell at your customers when there are millions of ways of communication that are more respectful. Your revenue might increase by $166 in total, but your brand lost customers. Build a brand where customers feel satisfied with your service and respected by your staff because in the long run, customer satisfaction is the key to keep a business stay in the industry.