Finnair

HEL-SIN-HEL on A340 in June-July 2012. Haven't flown with them for 4 years because competitors have been cheaper on long haul. Flights packed to the last seat but both flights on time two hot meals served on this 11-12 hr flight pleasant and adequate service by a Finnish-Chinese-Malay cabin crew and the IFE worked well on both flights. However there is room for improvement on this 4-star airline: Meals from Helsinki Airport flight kitchen are bland and cheap quite the opposite on the SIN-HEL leg with tasty chicken or beef plus a proper hot breakfast IFE is too limited. A wider range of newer films are needed. No overnight pack (socks etc) which is a standard on many airlines. The price was right this time and we felt it was good value. Moreover their new uniforms are quite classy. When the price is right Finnair will be considered again although they are clearly behind many other 4-star airlines (LH TG TK etc.).

BKK-HEL-BCL-HEL-BKK in business class. A330 business cabin BKK-HEL was spacious and the bedding comfortable. Quilts provided are not your typical itchy wool type quilts. Flights generally on time. Baggage allowance of 2 pieces up to 23kg each was favourable. 10 hour long haul flight was comfortable and service attentive. Requests for further drinks were met with a polite smile and efficiency. Self service area in the galley had enough treats. IFE on the long haul product is not as fancy as that on other carriers but had ample selection for the relatively short long haul sectors. A320 product within Europe includes business with a 3/3 layout with the middle seat kept empty. Drinks a plenty on this service as well and champagne served when the BCL takeoff was delayed by 20 minutes. Staff attentive and friendly. Overall a pleasant experience. Within Europe I find their product consistently better than a lot of their competitors in business.

BRU-HEL-JFK and HEL-BRU. Very competitive price for transatlantic flight. Totally unnecessary to pay 8 and 20 euros for seat reservation on respective European and transatlantic flight as there are options enough during online check in. Food ok friendly crew. Especially liked the Embraer 190 with great legroom en cool blue interior. Would definitely fly again.

We traveled from Singapore to Helsinki on the 20th July 2012 on flight AY 82. We had row 56 the last row. We were advised the entertainment system was not operating just as we took off. This was a 12 hour flight and no entertainment. As we were in the last row we were fed last and there was only one option which contained things I don't eat. We are flying back to Singapore on Finnair in October and are dreading it.

AY832 from Heathrow to Helsinki. Flight left and arrived right on time. In economy class we received a curry chicken sandwich and choice of various soft drinks juices coffee tea. Good service. No inflight entertainment. When we got to Helsinki we all had to wait for the transport bus - took a few minutes to get to the terminal and everyone has to go through immigration (took about 3 minutes).

We flew last week from Helsinki to Hamburg in Business. The Finnair Lounge is always nice but quite crowded as it's the only one for the schengen flights. But you could tell it's July and holiday season as quite empty. Buffet good and tasty. Onboard the Embraer 190 is quite small but service was really good. Was surprised to see that no menu cards were offered. Would have been nice to know what we were eating. No starter as well. The main course was quite tasty and the dessert but was very small. Otherwise flight went fine.

Prague to Helsinki return connecting further onto domestic flights. Finnair still provides a very decent service on its European routes even though they've not been immune to aggressive cost cutting which has affected the service somewhat. Asking 8 € for a pre-assigned seat is shameful but if you're patient you can choose your seat freely (even exit row!) during online check-in. On the upside flights were on time (even despite some delay on departure) and legroom on the A320 family is good. Water soft drinks and tea/coffee are offered free of charge there's food (cold but very tasty) even on a 2 hr. flight; and the overhead screens show live take-off/approach footage. Staff are delightful.

Took connecting flight from Singapore to Helsinki on 2nd July 2012 and return flight to Singapore on 10th July 2012. Whilst overall impression was Ok I was very disappointed on the return leg. Checked in at Vantaa about five hours ahead of the boarding time. At boarding got I was told my assigned seat was given to somebody else and was allocated in the section I did not request for. The seat was cramped. The entertainment unit was not working.

We recently flew Melbourne to Helsinki via Singapore. When departing Singapore 2 of the rear toilets were "out of order". Even one of the stewards voiced his disbelief that they had not been rendered operational before departure.

Singapore-Helsinki - food overcooked and horrible. Poor range of movies on a 12 hour flight. Tray in seat almost loose and bad quality seat cramped and uncomfortable. No head-phones were handed out available only for hire. No free drinks except soft drinks. Flew with them (Helsinki-Hong Kong) where at least the movie selection was a little bit better and head-phones delivered free but everything else as bad.