Finnair

Had a wonderful flight from Bangkok to Budapest. Food was good seat comfortable and service excellent.

TXL-ICN via Helsinki vacation in March-April. Very nice idea to have half of the staff being Korean on a flight to Seoul. A very good idea as well was serving Korean dishes on the way back: I had a "microwave" bibimbap but I found it very tasty. All flights on time even arriving some minutes earlier. Staff very nice and ready to help when needed. They welcomed all people on board and extra the "oneworld" frequent flyers which shows their active role they play in this alliance. Food was all right but I must say I was impressed about the organic sandwich we had in the short flight between Berlin and Helsinki. Good Entertainment in the long distance flight to Seoul (personal screen) and almost no commercials. The seat comfort was ok for the economy class. I could say the best "oneworld" airline I have flown with.

I have nothing but kind words for Finnair staff however during travel from Helsinki to Shanghai on the 21/7/2013 I experienced the most uncomfortable trip in 20 years of frequent travel. The leg room on the economy seat can only be classed as a joke. When the man in front of me attempted to put his seat back it caused me pain. He kindly put the seat upright. The box under the seat in front also does not allow for legs to sit straight causing stress on hips and ankles. Without doubt this cabin set up is the worst of any airline currently flying the seats have obviously been pushed closer together in an attempt to fit in as many people as possible. My sister pre-ordered a diabetic meal imagine our surprise when the meal arrived - potatoes pasta salad corn bread and pineapple. Do they call it a diabetic meal because they want people to become diabetic?

Toronto to Helsinki flight is an ordeal. Planes used are old Boeing 757-200s. These are small narrow body planes three seats each side with a narrow aisle. Seats are extremely narrow and very close together. No leg room. Seats to not recline. A real claustrophobic experience. The planes are old and battered. Staff friendly and food okay. Helsinki airport grossly over-crowded and under serviced. I would never use this airline at least for this route again.

Very pleased with all 4 flights of our travel on Finnair - JFK to Helsinki to Paris and return. The food was very decent cabin was impeccably clean stewards were courteous flights were on-time entertainment had a great variety no luggage was lost or damaged and pillows and blankets were free. Yes the seats are tight together in economy but no worse than other airlines. Everyone's luggage comfortably fit in the overhead bins.

HEL-LHR and return business class. Flights were punctual. Service food and drink were of a high standard but the cabin with its economy class seats was like some thing out of a past era. Taken by bus to and from the aircraft at Helsinki. Vantaa airport which used to be a delight is now grossly overcrowded.

BKK-HEL and return business. Flights were punctual and cabin staff pleasant and efficient. The new business class seats and cabin are excellent and the food and drink of high quality - even a dessert wine. The IFE choice is though still not as good as some other carries economy provision. BKK-HEL now departs at 9 am which means you have lunch at 10.30 am (no dining on demand) and are then required to spend the rest of the day sitting in the dark - something I greatly dislike. Vantaa airport which used to be a delight is now grossly overcrowded. They still work miracles with luggage transfer but passenger circulation is very problematic. Transit passengers now have to go through long security queues. I found it difficult to find the business class check-in got in the wrong queue. There were no staff providing queue management and advice.

Travelled with (2) children aged 5 & 10. Travel from YYZ (Toronto) - DEL (New Delhi) through Helsinki. They did not allow any carry on baggage all had to be checked in. Even after web-check in just to drop the checked in baggage took almost 60 minutes. Flight from Toronto - Helsinki was horrible. Not sufficient leg room. Seats did not recline. Plane was small and very old. No entertainment screen at each seat and travel was not comfortable. In spite of our request the vegetarian meal was not provided. When requested to provide some snacks in-lieu of meal flight crew refused and requested payment. In spite of more than 6 hours stop over no complimentary coupons were issued. Airline staff were not supportive and willing. I will not recommend this flight.

LHR to SIN via HEL. First leg to HEL great service and decent meal. Transfer is easy and lounge pleasant. Flight to SIN full in business but simple meal served quickly and slept 7hrs. Arrived on time and bags waiting at carousel.

Toronto to Helsinki and Slovenia. No room between seats on the flight from Toronto to Helsinki. Much better plane with lots of space between seats on the flight from Helsinki to Ljubljana-Slovenia. Staff not friendly. My husband is very tall and had problems with his legs fitting in the space between seats. I am much shorter than him but had horrible time and did not sleep for the whole flight. The price was great the experience was horrible.