Fiji Airways

Return to Nadi Business Class from Brisbane. Old aircraft with only 8 seats in BC. My seat would not recline at all headsets crackly and distorted. Service was awful my husband and I chose the chicken dish but were told they only carried 2 of each choice and someone had already ordered the chicken. Same with the dessert only one cheese plate available. Tray covers had been used on the inbound flight and turned over to the clean side for outbound flight. Not good for BC. FA's lazy and yawning all the time. All in all a very slack uncaring cabin crew and certainly not worth the extra price.

I have been travelling to Fiji for 20 years the now and then service has changed. The then cabin service was 'Full service' the now service is a sad reflection of the current administration of the airline. The cabin crew can only deliver what is provided . A cold chicken roll and coffee delivered in polystyrene cup is not full service. As a member of Tabua club I use the club lounge at Nadi the food refreshments offered were only one tray of cold sandwiches nothing else. Poor service.

NAN to HNL on 737 aircraft. Served a cold dinner wrap (chicken or beef) on departure with a good selection of spirits and wine. However prior to arrival in Honolulu there was no breakfast offered - just a glass of watered down juice. This could be improved. Previously a delicious hot breakfast was served and it would have been nice to have food at 7.30am in the morning prior to the long customs and immigration wait. Overall friendly staff and great aircraft.

Myself and my wife were flying to Auckland. I forgot my laptop in the departure lounge. Ground staff found the laptop and informed me onboard. On arrival I was met by ground staff and given help the laptop was in Auckland the next day. Staff were helpful and efficient at a stressful time.

Sydney to Nadi return. 747 with old Business seats and small TV screens. Sat in row 1 with plenty of leg room. Although the seats were older there was no horrible "sliding" down when the bed is angled flat. Flight attendants were pleasant and continually wandered through the cabin offering drinks. Lunch was very nice. Return flight check-in and boarding was seamless. Priority tags attached to luggage so it arrived quickly. At Nadi airport staff took all Business/Priority bags off the carousel and had them sitting next to it.

SUV-AKL. The interior of the 737-700 looked worn out and old. Certain films were slightly inappropriate. The food selection was poor a cold burger was served together with small packet of potato chips. Tea and coffee served was not even warm. Water was served after long intervals. Cabin crew were friendly but smiles are not enough to make the flight okay.

NAN-LAX return. Fares were very cheap for this you can't expect much but the seat even though old recliners were comfortable and spacious. IFE was very old (10 channel) loop. Food was fair. Lounge in NAN quite good and lounge in LAX needed improving. A good alternative to travelling the other major carriers in Business from SYD- LAX.

Brisbane-Nandi-Tarawa return. Friendly captain helpful and efficient crew. Food adequate and seconds were given. Aircraft clean toilets ok IFE bit fuzzy but could hear it. Blankets were handed out if necessary. The seats are a bit close. We enjoyed our flight and were encouraged to spread out as flight not full.

Sydney-Nadi-LA return. I had an iPhone loaded with videos in preparation for the failure of in flight entertainment and made sure I had plenty of food. The in-flight entertainment system was lousy (about 1 in 3 work) the food was dated and the seat covers were falling off but for $950 return Sydney to LA I am not going to complain. Read the reviews expect the worst be prepared with food and entertainment and you really won't have a problem. Staff were friendly enough.

On arrival at the airport 0900hrs we got behind a queue of more than 80 passengers and it did not move at all. After close up time at about 1115hrs an agent staff told passengers that the flight was full and all of us who were left behind had to be routed to either SYD MEL or overnight BNE to catch the following night's flight which was scheduled to depart at 2300hrs. The four of us opted for the overnight stay in BNE we eventually checked into the BNE (not NAN) hotel as it was 1445 which was supposed to have been the scheduled arriva of our flight at NAN. The airport representative knew of the change in the aircraft type and was not forthcoming in warning the passengers of the offloading. We were made to wait like cattle in the queue and eventually wasted five precious hours. Our flight was rebooked for the next night with meals accommodation and transport to and fro the airport. Vouchers refreshments were only handed to passengers after the 2 hours wait. Air Pacific staff should have adopted a positive attitude and taken advantage of the situation to provide a high standard of service with proper planning and execution to lessen the already inconvenienced passengers. Service on board was mediocre. With a flight of more than 3 hours from BNE/NAN a cold snack was inappropriate for a scheduled airline which charged international fares.