Fiji Airways

Very satisfactory. Both flights Honolulu-Apia return left on time return flight arrived early. Planes (Boeing 737 3x3) seemed to be in very good condition. Entertainment worked fine TV monitors suspended at intervals no seat-back screens. Full meals were good.

Auckland-Nadi. Seats were old but appeared to have been reupholstered. Flight crew very friendly. Meal delicious. The personal entertainment screen was difficult to get out of the arm rest mechanism needed servicing. The choices available were limited.

Although a full service airline we enjoyed a plane 20/30 years old but not the service quality from those days. 2 seats were blocked off due to trim falling off a toilet door bolt taped up with 'do not use' the food looked awful and didn't dare try. LCC service except check-in bags not charged. Overall very average.

Melbourne to Nadi B767-300. We were served a meal as soon as the flight levelled off and it was awful. 3 hours into the flight I asked an attendant for water I had to wait 30 minutes and when I pressed the courtesy light the FA said she would be with me shortly. 10 minutes she appeared with a warm bottle of water with an unpleasant smile. Thirty minutes before landing there was an announcement that the bar was closed. Air Pacific advertises itself as a full service airline however the service on this flight was that of a limited service airline. I have been travelling to Fiji for 22 years and service has certainly declined.

Seattle transfer through LAX to Nadi Fiji. The only airline that flies to Fiji from the USA was Air Pacific and they are the worst. Our original flight going home was 9pm Tuesday - Air Pacific canceled the flight at 5.30pm Tuesday and didn’t notify anyone. We got to the airport to wait in line for over an hour to get our vouchers. The flight rescheduled for 0600 Wednesday and we waited in line for two hours to get rebooked (airport was unorganized and complete mess). Air Pacific agents allowed us to carry on our bags but airport security wouldn’t let us carry on our bags because we were over their ridiculous 7 kg limit – our bags were the right size but a bit overweight 9 kg and 11 kg but we had nothing but original clothes we carried to Fiji! The plane was delayed another 6 hours after we boarded the plane so we de-boarded and waited. Total delayed time of 16 hours plus missing our connecting flights which Air Pacific said they would re-book but failed to deliver on – we worked it out with our connecting airline Virgin America which was great about re-booking us. I highly advise not flying Air Pacific and they are the only reason why I will think twice about going back to Fiji.

SYD-Nadi return both sectors on B747. Staff friendly and attentive but food was inedible. Air Pacific economy catering seems to like processed chicken meat. I suggest people take their own food on the flight. IFE dated and not a great selection of films mostly cheap US entertainment. On both flights my youngest daughter had a defective sound system but staff said that they were unable to rectify the problem.

SYD-NAN-LAX in B747-400 Business Class. While not up to the modern business class standards of Qantas Virgin etc Air Pacific was comfortable and efficient and an excellent cost-efficient alternative to the major carriers. Old style business class seats had reasonable recline and comfort sleep quality was quite good. Food and IFE are sub- standard but would use again on this route.

HKG-NAD-AKL. HKG-AKL on an old 767 no personalised TV's only handheld 1980's ipads with poor choice. Seats comfortable enough. Service was great plenty of wine and staff ever present in the cabin. Food was mediocre but edible. NAD-AKL same plane same service. AKL-NAD on a new 737 which made a world of difference. Need to update the planes on the HKG route. But Business Class was the same price as Air NZ Economy and we got a nights stop over in Fiji.

Nadi-Auckland Economy on old 747. All seats and fittings are long in the tooth. Food and beverage service was terrible - a sandwich in a plastic bag is not good enough for a full service airline. We experienced heavy turbulence during the flight the Pilot said nothing of the incident and the crew pretended nothing happened. The Tabua Club at Nadi is a sad excuse for a lounge there was toast and a tiny fruit platter. The only good thing is that it was quiet compared to the madness of the wider terminal.

Been using for years to fly from NAN to AKL CHC and SYD both in Economy and Business cabins. Service is still friendly however food quality has been declining. Now it is only a cold chicken or beef wrap but it used to be a full hot meal with a choice of two dishes. This is not good enough for what the airline is calling full service.