Fiji Airways

Our trip to and from Fiji was at the best very average. The plane a Boeing 737 was dated. The food and refreshments were well below what we had expected and the service was so slow. Entertainment head phones didn't work on the way over and on the return flight there was no onboard entertainment.

B747-400 we flew Sydney to Nadi was in very poor condition internally the seats and entertainment system were barely useable. None of the video screens on headsets of the 7 travellers in our group worked properly. The food took top honours as the most appalling dried rolls filled with pastes of chicken or tuna. The cabin crew were generous and quick to keep up a steady supply of alcohol no doubt a ploy to try and make passengers forget their experience. 3.5 hrs was enough and I feel so sorry for those who cross the pacific for long hours to the USA in their poorly maintained aircraft.

Recently flew Air Pacific from Sydney to Nadi and return. The 737 was comfortable and the service was fine . Air Pacific provide on their medium haul service a perfectly adequate service.

I flew LAX-Nadi-AKL late Dec 2012 when a cyclone hit causing delays. That would have been completely acceptable had they responded in a professional manner. But the awful way in which the situation was dealt with had me lose all sympathy. Hours of delay in both LAX and Nadi Airport. People refusing to answer our questions or giving us different stories. Only one person working to serve hundreds of delayed passengers! They just didn't care and in Nadi many people were left to sleep on the airport floors. To top that off I received no response after weeks of communication.

Surprised at the poor service provided both at check-in and aboard flight. Also alarmed by the excessive baggage charges per kilo $20 per kilo for excess bag. Poor experience overall.

Roundtrip LAX-Nadi-Auckland in Feb. This is a tiny airline that is trying hard to provide good service. We got a great deal on our flights so my expectations were low from the get go. Their 747s are older. They only have 2. One was in better condition than the other. They are being retired this year. The inflight entertainment didn't work on many seats. Sometimes the screen wouldn't turn off so it was hard to sleep with it on. The seats recline perhaps a little too much which I'm guessing is to do with their age. The food is fair. The larger dinner and breakfast food was better than the smaller snacks. Its not as bad as some people have made it out to be on here. I would buy food in the airport if you are picky. They seem to keep their cabins on the warmer side so it was a bit uncomfortable until they lowered the lights for people to sleep. Then the temp got to a comfortable level. Staff were friendly and seemed to care about the airline and their work. Id fly them again on a budget.

I flew into LA only to wait 3 days for a flight to NZ! They were terrible at communicating and the problem had been going on for a week. They just kept letting more and more people show up and stand in endless lines and wait in a hotel with hopes of getting on 'the next flight'. We ended up getting to NZ on another airline! Return flight took us from NZ to Fiji where again we spent another 2 days mostly waiting in the endless lines at the hot and dirty airport. In LA missed all connections and had to figure out options without their help. They did nothing to compensate except put us up in a hotel and 1 meal. Stress and waiting not worth it.

The entire trip was a disaster. We arrived in LAX via AA and were given boarding passes for AP. We got all the way to the AP gate and they refused our boarding pass. We had to go all the way back to the AP counter and wait in line for hrs just get a boarding pass. Then plane was 2 hrs late. On the return we were never notified that our flight was cancelled! We had even gone to the counter early and they said to come back when we came back they said our flight was cancelled and they did not assist at the counter with new flights. We were stranded! When we were able to call (which took 2 hrs) to get a new flight the new flight was 3 hrs late! We had horrible seats with no leg room.

Nadi to LAX today and was pleasantly surprised. Flight was on time an upgrade was offered to upper deck and my wife and I had 3 seats each which allowed plenty of room and comfort. The dreaded food box arrived and to be honest for the time of night was perfectly adequate sandwich wrap crisps coleslaw and a drink. Breakfast was ok as well entertainment was adequate as well for a night flight. Staff were very good and flight arrived half hour early despite LAX's best efforts to delay us. I would have no problem using them again.

Flight was good and seats were comfortable enough. The staff were friendly and helpful. The only drawback was the food. I was shocked at the food content and the way it was presented. I have travelled to several countries on different airlines but I have never had food served to me in a cardboard box.