Fiji Airways customer review
J Kerin (Australia)
MEL-NAN-MEL on 7/7/13 and 13/7/13. After waiting to check-in for an hour we were told there was no room on the flight and another flight would be organized for us just check-in at the Qantas desk at 6am. We went to Qantas at 4.30am and they had had no information from Air Pacific. Qantas staff were excellent and booked us on a Qantas flight to Auckland and then Air Pacific/Fiji Airways to Nadi. Some passengers had been warned about the lack of seats and others including ourselves had not. Return flight was on an old run down 747 IFE didn't work tray table broken terrible food in the infamous box and staff not overly interested. Again they were asking passengers at Nadi to delay their flight (offering accommodation and food).
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
Fiji Airways customer review
P Kumar (Australia)
Nadi - Melbourne - 15/06/2013 and 06/072013. All Melbourne flights delayed due to operational issues. This seems to be normal for Fiji Airways you turn up to the airport stand in the line for 45 minutes and get told the flight is delayed. Staff are rude for the reason that the travelers are frustrated with lack of information. Somehow the airline knows that they will not make the flights and fail to inform its customers. Melbourne to Nadi flights have been affected on the two dates mentioned.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
Fiji Airways customer review
Elvin Kishore
Nadi to Auckland on 8th May. The New A330 jets seems to speak a lot about Air Pacific's effort to improve customer service and value for money. No problem with check-in and flight was on time. IFE was also not bad for a 3hr flight. Seat was comfortable with enough room. However should improve in providing proper inflight meal. Friendly staff with slimes always. Would surely fly with them next time.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Fiji Airways customer review
V Nguyen (Australia)
Nadi-Sydney return on A330. Plane delayed due to mechanical fault. Captain said it would take a few minutes but instead we were 1 hour late. Food terrible service average. Very disappointed with this trip.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
Fiji Airways customer review
J Tobin (New Zealand)
NZ - Nadi - NZ. Food was terrible on both flights. Pay for up to date entertainment on full fare flight - not on! Check in at Nadi 6 counters open only 3 staffed and telling us flight will be closed and over 100 passengers will be left behind. Flight to Sydney had 11 counters open. Flying again with AP in a few months with children already paid or would not be flying with them again.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
Fiji Airways customer review
R Kumar (Australia)
Brisbane - Nadi - Brisbane on their brand new A330. Check in was a breeze. Flight left on time. A330 aircraft was clean and crew friendly. IFE had limited choices but enough for the 3.5 hour flight. Only let down was the food. On the way back was the same A330. Flight delayed 40 mins due to issues with the cargo hold. Food was a major let down once again. IFE had to pay to watch which doesn't make sense for a full service airline. Would only fly Air Pacific if fares were cheap again.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
Fiji Airways customer review
Aaron Eisenberg (Australia)
Sydney to Nadi June 7th on the brand new A330-200 (first time in use from SYD). What can I say they overtaken any European or US airline even Qantas (which code-share on these flights). Specious seats best legroom a full service airline can offer. Food was surprisingly very good. Free alcoholic beverages. Personal IFE on demand with the latest movies. A quick and good service. Always with a smile. I ask for vegi meal on board and immediately after take off received one. It seems they have made 180 degrees change for their new branding. I flew a lot with many airlines around the world and I'm not easily giving away complements. Except for the screaming Aussie kids which really not the airline fault the all experience was very good. Nadi to Sydney on 737-800. Not with personal IFE but again specious seats good service and food and landing on time. Incomparable to the no frills Virgin Australia or Jetstar.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Fiji Airways customer review
N George (Australia)
Flew Brisbane to Nadi 2 weeks ago. Flight cancelled due to operational reasons 4 hours before departure. This was a midnight flight so operational reasons means not enough passengers. Had to pay out of our own pocket an extra nights accommodation. Awful customer service.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
Fiji Airways customer review
N Angco (United States)
Flew in on business class 2 weeks ago and the staff were exceptionally friendly. I was offered food and drinks several times and the menu was quite satisfactory and had a lot of variety. They even placed the table mats for you I felt very pampered. The seats were very comfortable and there was a lot of room in the cabin. I didn't actually get to finish any in-flight entertainment because I slept for 8 hours straight.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Fiji Airways customer review
Daryl Fenby (Australia)
Our trip to and from Fiji was at the best very average. The plane a Boeing 737 was dated. The food and refreshments were well below what we had expected and the service was so slow. Entertainment head phones didn't work on the way over and on the return flight there was no onboard entertainment.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |