Eurowings

✅ Trip Verified | Horrible experience. Below standard professionalism of cabin crew starting by the cabin manager. Cramped seats. Although having the company paying 100 USD to prebook a first row seat when on the plane realized that was actually on the second row with very limited leg room. Unhealthy to travel in these conditions for over 10 hours. Service very poor. If your target is "low cost" good for you because you will not get anything for your money except potential health issues. Even if you are a Star Alliance Gold member and purchased your ticket with Lufthansa, No lounge access, no priority boarding, no miles accrued. My experience in a sentence "Too bad to be true"!

✅ Trip Verified | I am writing this letter to complain about the bad experience I received while travelling via one of Eurowings flights from Cancun to Frankfurt – Flight, number 4Y11. First, the meals were not fresh and were not tasty at all. A lot of the passengers expressed their disgust from them, which by the way went unnoticed by the flight attendants. Speaking of the flight attendants, they were not as friendly as one would expect, and they were extremely slow in fulfilling our requests. It took no less than 30 minutes for me to get a cup of water despite the fact that the attendant passed by my seat at least 10 times. Secondly, I paid a huge amount for my flight tickets, yet it had additional/extra chargers on literally everything; covers, headphones which is super bad, mine didn’t even work properly, our meals & beverages and mid-flight snacks. On top of everything we had no internet access. I urge them to launch a fully comprehensive review of the quality of services offered in their flights taking into considerations the points mentioned above. I am confident that they are not thrilled with receiving complaint letters from your passengers so do something about it. Until then, I regret to inform that I will look for other airline carriers in my next flights when available.

Not Verified | The worst flight experience. Because our flight from Berlin to Cologne was delayed 1 hour, our luggage got misplaced and has gone missing for our entire 4-day stay in London. We have been without 3 pieces of luggage during our stay here with no correspondence from Eurowings at all. There are no good phone numbers to confirm anything. do not fly with eurowings at all costs.

Not Verified | They canceled my flight at the last minute, leaving me at 10 PM in the connecting city with no instruction or solution to go home. I managed to find (and pay) for a 9 hours train to Berlin. 6 months later, they did not reply to email, didn’t receive a refund, and when you called them, the agent was completely useless, advising you to wait (6 months doesn’t seem enough for her?) or send emails (10 already), because she has no direct connection or number for the refund department - if it exists. Unbearable customer service if we can call it that way, total scam.

✅ Trip Verified | Please don’t fly Eurowings. They are not consistent with any policy at all, and lie to their customers. It was promised to take our bags on the plane for 50€ extra, but once in the plane we had to load it in cargo. They promised us it would be ok, as otherwise we would miss our train and we would need to stay an extra night in Dusseldorf. They did not keep their promise. Thanks for nothing.

Not Verified | This is an indifferent airline with a flawed business model that prioritizes and puts profits before customer service and satisfaction. Case in point: Delay outbound from Frankfurt and inbound to Frankfurt by 3 hours. The traveler can secure a specific seat for a fee, BUT gets a different seat assignment at check-in. Is that legal? I guess if you collect money up-front prior to rendering services you can pull these stunts. Meals provided are barely edible (bring your own sandwich for long-haul flights). The cabin staff is friendly. The seats are not designed for today´s traveler, unless you are 150cm a weigh 50kg. In-flight selection is VERY limited and same on return long-haul flights. There is room for improvement, but no incentive to do so. If you run into problems, the government is not far away from providing a bailout funds.

✅ Trip Verified | Flight on time for a short 1 hour flight okay. Only drawback. They forced all people to stand in a small area and wait for an hour. I refused to do so because this spot was fully overcrowded. Finally they let me. Nobody understood this. The other thing is that you now have to buy hand luggage like on Ryanair.

✅ Trip Verified | Eurowings Discover flight was very Smooth. Delay of 30 Min but due weather. Seat in premium economy was quite comfy. Meal service was very good. Hot meal, two choices pasta or meat. Shrimp noodle salad and mousse au chocolate and hot buns. Pre lading meal was hot Mac and cheese. Flight attendants were very nice and went with the drinks trolley very often through cabin. Only the aircraft was in a poor condition. 18 years old and toilets fixed with tape etc. Only drawback we were booked on a flight with one connection and were send to two connection Paris-Panama-Bogota due to Lufthansa cancelled the flights. Refused to book us on other airline.

✅ Trip Verified | Stockholm to Palma. Avoid this joke of an airline at all costs. They go on strike way to often. When they do, you are bounced back and forth to different support lines where you have to spend hours to get through. If you have the patience there is no help whatsoever.

✅ Trip Verified | Flight back to Oslo was cancelled 2 hours before departure with offer to rebook 5 days later. Have traveled with Eurowings on the same route a few years back and then the flight was cancelled as well. Totally unreliable airline.