Eurowings

✅ Trip Verified | For the price it was ok. The cabin crews are friendly, they answered questions about buying snacks in a friendly manner. The chairs were rather uncomfortable for longer distances, since they were a bit tight on the short-haul flight to Palma de Mallorca. The food tasted great and bridged the flight time very well, unfortunately very expensive. 2x coffee and 2x rolls with chicken came 15 EUR. As a low-budget airline, we naturally didn't have any inflight entertainment such as a tablet or customer kits. If you're looking to save money, you can fly with Eurowings, but only for short-haul flights.

✅ Trip Verified | I was in Stockholm waiting for my flight back to Birmingham in June. It was cancelled at 5am, 1 hour before my flight. I was sat in the airport, alone and with no help. Eurowings didn't offer any alternative flights, assistance for hotels or food. I had to make my way back into the centre to try and find somewhere to stay, which was massively expensive due to hostels no longer being available. The only flight I could afford direct back to the UK was 2 days later, and three times the cost of my origin flights. To this day, Eurowings still haven't refunded me the full cost of my flights. I've solo travelled a lot, but this experience shook me up, as I was left with no help in a foreign country.

✅ Trip Verified | Every flight with Eurowings ends to more disappointing experience than the previous one. Delays are not a surprise anymore but a fact. If you ever book a Eurowings flight, don’t schedule anything else for the same day. You would have at least 40-50 minutes of delay. At the moment. I am entering my 150. minute of my delay. It is just frustrating.

✅ Trip Verified | Do not waste your time and your money with Eurowings. They cancel their flights and they keep travellers payments. So you do not only lose Eurowings tickets but connecting flights as well. Eventually you pay more to travel with more reliable airlines. Eurowings is not a cheap option, it is a sure way to lose money.

Not Verified | Absolutely ridiculous treatment of client Eurowings lost a bag of my daughter. It is impossible to reach somebody competent on any phone number, they are providing non existing email addresses - this is a complete irresponsible attitude. I am ashamed that such a company is German owned. Their behavior towards clients is not acceptable. After five days no trace of the bag and this is happening within Europe!

✅ Trip Verified | The flight was delayed for 3 hours, we lost our connecting flight, and were left without help or compensation. Customers service just ignores any questions. Strongly not recommended for anybody - this company disrespects their duties and their passengers. I have booked two tickets for me and my girlfriend on flight EW9578 from Dusseldorf (DUS) to Palma-de-Mallorca (PMI) on 27.07.2022. That flight was delayed for 3 hours, and because of that, we missed our connecting flight. In such a situation, we were left without any help from Eurowings at PMI airport, without further tickets and any place to live. We were forced to purchase new tickets, for another flight for 210 euros, and lose 7 extra hours. The trip was totally ruined by Eurowings company. The flight was delayed not for a few minutes, but 3 hours, which made us lose time and money, and there were no refunds for these losses! Customer service just ignores any polite emails with questions about the possible solution for this situation, so they ignore their clients and their responsibilities. If you choosing between any other company and Eurowings - choose the other company.

✅ Trip Verified | Very dishonest company. The information they sent said that a hand luggage was allowed but at the gate I had to pay 50 euros. The staff was very aggressive and unpleasant.

Not Verified | This is the worst company we have ever used so far. There was a delay of more than 2,5 hours immediately in Tampa, then we lost the plane in Frankfurt that was going to Zagreb. No one wanted to help us in Frankfurt, it took us 2,5 hours to find right shelter to get a new plane tickets and then we have to wait almost 6 hours until the second flight and all this not our fault. There was not enough food on the plane especially drinks. You always had to ask and it took a long time to be served. They charged if someone wanted a blanket because it was cold. I will make sure that I never fly with this company again.

✅ Trip Verified | My flight from Sweden to Rhodos with my partner was fine, the seats were at the exit and the cabin crew were informative and nice and also nice about me wanting to sit with my partner - we bought our tickets separately. On the way back was the problem. So I had a different return ticket to Sweden then my partner, I went with Norwegian and him with Eurowings. We get an cryptic information email the day before departure and the same day as the flight we receive an email saying it is cancelled. Instead of calling and letting us know and giving us option on how we would like to proceed the hunt for getting him back with me to Sweden becomes a nightmare! We call the customer service and they tell us that they can provide him with a flight 3 days later which is not an option, my partner had a ticket to go back to Australia from Sweden the following day so that was not an option and not either to get a refund! Imagine getting your money back and having to pay twice as much. We told them it's not good enough and they gave us a number to call to proceed with other alternatives but they didn't pick up so we go straight to the airport to speak with them on site. We get to the airport and the staff member that we talk to is a bit clueless and tells us the same thing and we say it's not good enough and we are just waiting to see what they can do for us, in the meantime a woman with her child and mother are in the same situation but because they are 3 people - grandmother, mother and child they get prioritized for the Lufthansa flight to Sweden - which I get but they got the last flight seats which is very unfortunate for my partner! The lady that was helping us is telling us that she is waiting for EuroWings to call back for confirmation if my partner can get a ticket to go with me on my flight and the time is ticking and then they say that it is booked out! I get frustrated and ask them what is going on and I don't want to leave my partner behind and not knowing what is going to happen to them and at the end they tell us to book our own ticket and get reimbursed.

✅ Trip Verified | I experienced the worst customer service when handling a delayed/lost bag. Not only did they block receiving calls about lost baggage, they also give out false information on the location of bags. I’ve been waiting for more than 5 weeks and today finally picked up my suitcase in Hamburg. I did not get notified via email and when showing up at the airport counter today, I was told my bag was sent to Düsseldorf because I did not pick it up in Hamburg after 5 days. I had to go into one of the Terminals and pick out my bag among 500 others.