Etihad Airways

✅ Trip Verified | Upon booking my flight, they recommended a 12 transit stopover at Abu Dhabi airport with the promise that they will provide a hotel. After months of chasing them to say the website is showing an error (invalid PNR - even though ticket was issued and confirmed), they completely ignored my emails, made me run around, kept buying time, eventually telling me I had to book after I completed my first leg (which I did). and when I arrived at the airport and said I have been trying for months, they acknowledged that I had in fact talked to them but still proceeded to refuse me a hotel. I had to end up paying from my pocket and all this time that I spent chasing them up was completely wasted. I asked if there is an office or desk in the airport where I can lodge a complaint, they said there's none! Terrible service, will not fly with them again.

✅ Trip Verified | My wife and myself were on a flight from Melbourne to Athens via Abu Dhabi. At first the flight was delayed slightly, according to the captain to wait on a couple of last minute passengers, which I understand. 15 minutes later, he announced again that we were going to be a little more due to some cargo taking longer than usual to load. When we finally took off, it was a little over an hour after the initial flight time. Once we were in the air, i decided to plug in the earphones provided to watch a movie but the plug wasn't working properly so i plugged in my double adapter to use my own headphones. Once again, it didn't work properly, I could barely hear anything and when there was sound it was distorted, and the contrast on the screen even after adjustment was horrible to the point where i gave up and opened my tablet instead. About 4 hours before landing breakfast was being served, and I was asked what i would like to drink and i said orange juice. When the stewardess was putting the tray down, she knocked over the cup of juice all over my lap which ended up running down my leg, into my socks and shoes. She finished serving breakfast and 15 minutes later she came to me with wet wipes after i had already cleaned up all the mess. After waiting about half hour without anyone coming to see if i needed anything, i kept ringing my bell for someone to come, only for that light to keep getting put out. When someone finally did come and i explained my situation, he responded with "What do you want me to do about it?". Not only did no one offer to look for a change of pants, but wasn't even offered to be moved to another seat, or even just putting a towel or something over the seat so i didn't have to sit on an orange juiced soaked seat. This was the worst flight experience I have had with any airline. Our flight home back to Melbourne is with Etihad and we hope that that trip is a better experience that the initial one. In our minds, we thought that Etihad had a decent level of standards compared to some other airlines, but our experience showed otherwise, and perhaps our flight home can make up for the bad experience that we had.

✅ Trip Verified | Etihad owes me $2000 for damaged baggage on a business class ticket back in early March. They have asked for receipts which have been provided no less than 13 times over 6 months. Every email is ignored. I have screenshots that are attached. No help from customer service centre or Facebook messenger. If you fly this airline and have a problem you will have the worst customer service of your life. You will get no help. I just got back from a trip with Singapore Airlines. I had a small problem that the call centre resolved quickly with very little hold time. A better onboard product too. Etihad has no respect for us customers. Go elsewhere, there are much better airlines out there.

✅ Trip Verified | Abu Dhabi to Riyadh. I reserved a flight and picked aisle seats on Etihad weeks in advance. Sometime thereafter, they changed my seats to a middle seat and did not inform me at all. I only found out when I went to check in online, and when I changed to a different seat, they CHARGED ME AGAIN for the new seat! Another $30 USD for correcting their mistake! I complained on their web site, but only got a canned response of "seat fees are not refundable." Horrible service. They nickel and dime you and don't care about you after you've paid. Will never fly them again.

Not Verified | Easily the worst airline experience we’ve had to date. Firstly-we got to the airport for an extremely early morning flight with our bags packed only to be told our tickets didn’t include checked baggage (no where when booking these tickets was this mentioned-we didn’t even know Etihad would have this option as this is usually only for domestic flights or low budget airlines!). After the rude customer service attendant refused to help us, we had to pay 100 AED PER KG. Annoyed already, we got on the flight to a terrible plane, no screens, old seats and one working bathroom for all economy passengers.

Not Verified | Athens to Singapore via Abu Dhabi. Firstly paid for a flight that we thought was at least 787. It’s a 787 between Singapore to Abu Dhabi however to Athens either way you get a 320 with no screen. Delayed our flight whilst on the tarmac by 2 hours missing our connecting flight. No correspondence given from ground or on air staff. No water or food also provided for four hours. Best option was us to fly to India and then fly with Air India paid by Etihad. We rejected and had to buy our own flights home with Singapore Airlines - currently awaiting reimbursement.

✅ Trip Verified | I travelled through Etihad Airlines from Chennai to Chicago via Abu Dhabi. I reached Chicago, ORD on 03 Aug with a delay of around 3 hrs. But none of the 3 checked-in baggage arrived. We were given a contact number for Etihad baggage at ORD. No one responds to this number & it always goes to a voice mail. Most of the passenger did not receive their check-in baggage as there was a last minute flight change. They made me check-in my cabin baggage and now not responding at all through email or phone. We raised a Claim for delayed baggage & observed that the claim status is still not updated in the portal. It remains as "TRACING CONTINUES. PLEASE CHECK BACK LATER". No news about the baggage status for 7 days & I finally got an email that they are sending all 3 bags to Charlotte airport as my location is Charlotte. But I got only 2 bags delivered through American Airlines. When verified with American Airlines customer care, they updated that only 2 baggage came through this flight. The other baggage was not loaded in this flight. Also both the bags that were delivered through AA flight are severely damaged and broken. No update from Etihad Baggage team or the Chicago baggage handling team on the missing bag for 13 days as on 16 Aug 2022. The service from Etihad baggage team is totally unacceptable and causing too much of stress due undue delay in baggage delivery, multiple follow-ups with no response, multiple visits to airport, additional efforts from our side with no certainty in timelines.

✅ Trip Verified | I have been messaging, emailing, calling Etihad to explain and return money that was taken from me for no reason. I have explained it to at least 3 people, and the response is always, we'll get back to you. This is not a case of refunding. This is simply a case of a cancelled booking, where the money was refunded then taken again. I didn't make another booking, I didn't use the ticket and I certainly did raise a complaint and explained it in detail. What does Etihad do - nothing. They hire multiple different partners it seems, each from a different region and they are impossible to connect you with someone from actual headquarters. I have been promised a call for the past 2 days.

Not Verified | London to Sydney via Abu Dhabi. Avoid this horrific company at all costs. Booked tickets to my grandmothers memorial in March in England. Come time to return from London and at the airport, the customer service assistant tells me “there might not be a seat for me”. I ask her to clarify as I have family in London and would rather stay there than in Abu Dhabi as I am alone. She doesn’t respond and I make it on the plane. Confusing woman. None the less I got on the plane and arrive in Abu Dhabi, wait at the gate for 3 hours for my connecting flight, and within the final 5 minutes they tell me I am unable to board the flight as it was over booked. The horrible man at customer service offered me a ticket TWO DAYS LATER. I vehemently denied this. Next flight was 14 hours later with a stop off to Melbourne. I’ve missed the entire day of work. You cannot be serious that a long haul flight over books. That’s just atrocious and money hungry - shame on this airline. Never before experienced such hideous, appalling customer service or lack of accountability from a company. Not a sorry in sight and all of their workers seem to act as if it is their first day - no one has a clue what they are doing. It’s the strangest experience. They gave me a voucher for a meal which could only be used at Burger King or a random Curry House which understandably doesn’t seem appealing before travelling for 14 hours. The voucher didn’t even buy a coffee. What on earth! They also gave me a $300 USD voucher for my troubles. Went in the trash straight away. Never had such a terrible experience and would NEVER recommend to anyone. Shameful and an embarrassment to their country.

✅ Trip Verified | Absolutely the worst in customer service from the booking process to the agents at the airport who have no knowledge what so ever about entry requirements to any country. All they care about is money, they are rude and extremely unprofessional.

✅ Trip Verified | Long trip to Thailand for a family of four, including two kids of 12 and 10 years old. I recommend Etihad Airways for professionnalism, the friendliness of its crew, and general reliability. All flights on-time, no luggage problem. Comfortable Boeing 787 with rich in-flight entertainment. The density in economy class is high, but this is understandable given the low ticket price. Abu Dhabi is not the newest and most comfortable airport for a connection, but it's not a big deal.

Not Verified | What an absolute nightmare and waste of $1,200. I had a flight credit for a canceled flight, but their website gives me a "card" error every time I try to use my travel bank credit, even with the flight being cheaper than my travel bank credit balance displayed on the payment page. I called Etihad to book the flight via phone and they are charging almost $100 to book the flight over the phone as a guest service fee. I emailed them screenshots of the payment screen with my travel bank balance, and they said it is not a valid reason to waive the $100 travel bank fee. Our original flight was booked during COVID from Kuala Lumpur back to Istanbul, where we were living. They canceled the flight within 24 hours of booking, and would only issue a travel credit. They were intentionally keeping bookings open for flight routes that they were canceling to collect airfares and turn them into travel credits. Horrible customer service. Avoid at all costs. I'm choosing to sacrifice my entire travel credit over paying them some BS $100 fee to talk to someone on the phone because their website sucks.

✅ Trip Verified | Dhaka to New York via Abu Dhabi. Very bad experience and they changed our original flight to a 13 our transit and refused to give us hotel. Staff are very rude and unprofessional. Never again Etihad.

Not Verified | Worst airline I’ve tried!! We took 4 planes from Qatar to Bahrain and back through Abu Dhabi, 3 of those flights got delayed. In one of the flights we had to sit in the aircraft without ventilation or AC for almost half an hour in a crowded flight. Not to mention The staff is not friendly at all and the tickets were pricy. I would not recommend this airline.

Not Verified | We booked 4 flights from Vienna to Seychelles and back. Every flight had issues. 1st flight delayed for 3 hours without any explanation given to passengers. I was not able to check-in online with economy seat as none were available anymore despite fact I logged in at the precise time check-in opened. Had to pay 160euro for economy space and the seat did not recline & was broken. But to my surprise I also noticed free economy seats during flight. Wasted money. 2nd flight was a night flight and crew was waking up all passengers to serve food, there should be a better way to do it. On Way back we could not start check-in bags at airport as their system failed. Main flight back from Abu Dhabi to Vienna did not serve alcohol. why? We arrived 15 minutes ahead of schedule only to be left 45 minutes without any ventilation in the plane, as crew did not agree a car to drive the passengers to airport. In general, I cannot understand why a "premium" airline does not want to dock the plane to the airport but wants their passengers to board/ disembark from cars in 40 degrees. Flight crew did not impress me with service.

✅ Trip Verified | Etihad delivers a fine product from the ground to the air. Once onboard was shown to my seat by the cabin manager and served a glass of champagne and fresh orange juice. So much food was on offer and I ate my fair share. Cabin crew constantly asking if I was fine and needed anything. The seat was so comfortable and loved the massage function and the ability to change the cushion from soft to hard giving the best seat comfort. A sensational amount of movies and TV shows to keep you awake the whole flight. Really impressed with Etihad and will fly them again.

✅ Trip Verified | Masks still have to be worn on board, that it getting a bit old. Felt that staff did absolute minimum only, much much interaction with guests. Needed assistance with luggage when boarding (accident), a flight attendant assisted, but I was on my own after landing, nobody cared. No free WiFi in business class Food was fine, good wheelchair service after landing in Abu Dhabi.

✅ Trip Verified | I received a sms from Etihad Airlines at 1am 1st July stating our 1st flight (EY463) was delayed so I stayed up and phoned Etihad to be told the sms was an error and received an email within 10 minutes from Etihad confirming the original flight time - but this was wrong as there was actually a delay. I phoned again during the day and waited on hold so long that our transport arrived to take us to the airport for the original timed flight so we then had to wait at the airport for 6 hours (not 3). Etihad staff at the airport told us that all connecting flights would be delayed for all passengers so we would not miss our connecting flights. However we received an updated itinerary stating our connecting flight would depart 9 minutes before we were due to arrive in Abu Dhabi (even I know no one can go backwards in time). We arrived in Abu Dhabi ahead of schedule and ran (we are 60 years old) to the connecting flight's gate showing Last Call (after pushing our way through security) to be told that our baggage had been offloaded which is impossible because our plane had only reached the arrival gate 12 minutes before and there were 400+ passengers with luggage so how could our luggage be singled out and transferred to the connecting flight's aircraft and then offloaded in 12 minutes? We stood in line at the Departure/Arrival Transfer desk for 2 hours (I had to ask Etihad staff to bring water for the 100+ passengers waiting as it was 30+ oC in the building) and we were given a voucher for a 5 star hotel for my 60th Birthday but Etihad had not checked vacancies so after reaching the downstairs Transfer desk, we were told the 5 star hotel had no spare rooms so we waited 1 more hour to be transferred to the Ibis hotel. As our final destination did not require PCR tests, we had not been PCR tested (we had used Rapid Antigen tests at home and were COVID negative) so we had to stay in our hotel room and not use any hotel facilities. We had slept through lunch (after arriving in Abu Dhabi at 2.20am but not reaching the hotel until 7am) and had to eat a salad and fruit instead of a proper meal. I even asked for ice-cream and was told I had to pay. (We spoke to other passengers after their stay in Abu Dhabi who were not restricted from using their Hotel's restaurants and facilities. So why were we restricted to our rooms?). Etihad (on Facebook Messenger) had told me that the hotel Concierge would have to contact Etihad to arrange transfer back to the airport 3 hours before the connecting flight but the hotel Concierge phoned many times and Etihad never answered the phone (the phone was busy or did not connect). After waiting and waiting until there was only 2.5 hours before departure I paid for 7 people to travel in taxis back to the airport. I had been in contact with Etihad Support using Facebook Messenger and received consoling messages but absolutely zero/no action. I was told to wait and there would be action but there was no action at all.

Not Verified | What started off as a much awaited business- cum -pleasure trip to the UK (Manchester) from Malaysia (KL)for my wife and I and our kids was going well and fine till our return leg from Manchester to Abu Dhabi where my wife had problems lifting her hand carry luggage to the overhead cabin and requested for cabin crew assistance to which one of them agreed to. My wife was on one side of the aisle in business class while I was beside her on the other side separated by a barrier and so couldn't help her. Incidentally, both of us are elderly in our mid 60's and she had just had a Left knee joint replacement surgery done barely 2 months ago. Before the cabin crew came to help, the cabin flight manager came and she ordered me to put the bags up for my wife without asking about our health problems. When I tried to explain, she asked to go around to the other side of the aisle to do it and walked away. I didn't have time to do it as we were about to take off but a cabin crew came and helped without any fuss. Immediately after the plane took off and started cruising, this unpleasant lady cabin manager came, introduced herself and sternly told me care of our hand luggage is our sole personal responsibility and not the duty of any of her crew to help! Despite my explaining, she was unapologetic, unhelpful and unhappy. She certainly spoiled my day and made me lose any respect for the airline. Her rudeness, unprofessional behaviour embarassed me in front of my family and the other passengers.

✅ Trip Verified | Bangkok to Paris via Abu Dhabi booked for June 2020. Bad service, they refuse to refund when the airline cancel their flight in June 2020. I have contacted them so many times and it always direct me to the call centre where hardly speak English.

Not Verified | Outbound Business, and return economy Two great flights both on time. Great food and beverage and one of the best crews I’ve experienced- nothing was too much trouble. Very engaged and very professional. Etihad crew I’ve always found one of the best. Kudos to Etihad the experience was like the old days.

Not Verified | Do you believe that after completing the online check-in process, we still need to stand in line for 2 hours in the airport to get your boarding passes. The airport staff from Etihad Airways are the worst i have ever seen. Inside the flight they refuse to provide hot water to feed the milk to children (we need to beg them for hot water 2 to 3 times), if the child cries they will ask you to take them to Restroom for calming. The Veg food (Cucumber salad) provided in the 13 hour flight (IAD to AUH) was stale and greasy. I wont book Etihad again.

✅ Trip Verified | I, along with my wife and three small children were supposed to fly on flight EY66 / EY430 from Moscow to Bangkok. When checking in our luggage, the airline representative refused to check us in for the flight and demanded that we provide Thaipass. I was not informed that this could be a reason for denial of registration. However, I applied for a Thaipass at the time of check-in, and begged the airline representative to delay check-in from 10.55 am to 11.15 am, with the flight scheduled to depart at 11.55 am. Sheremetyevo airport is not busy. Despite my requests, the representative of the airline finished check-in and left the airport at 11.00. at 11.15 am I received a letter saying that all members of my family received a Thaipass, which allowed me to fly to Thailand. I contacted the Etihad representative by phone and asked to find a way to get on the flight, given that I went through online check-in in advance. All my requests were answered in the negative. In addition, our return tickets were automatically cancelled. In addition to air tickets, I paid for hotel accommodation in Thailand, and a lot of related expenses. It is impossible to describe the state of my family, given the lack of opportunities to change or buy new tickets.

✅ Trip Verified | Terrible service for those who want to fly with pets in cabin. You cannot plan a trip with this company as the department does not give you answer for ages (btw I called either local cc in Russia and international one in UAE). The calls to support center does not give you anything because they can only verify if there is room for your pet or no. They can only write a letter to this pet department! First time I called the international department, they wrote this letter and said that the dept should answer in 24 hours but we didn't get any answer! Same story with my local department. And all the time when all this happened, I couldn't be sure in my future plans as they do not book this place for your pet. By the way, people in support center are polite and ok in terms of their professional capabilities. All in all I strongly recommend not to use this company for your flights with pets as you cannot be sure in your future plans.

✅ Trip Verified | Amsterdam to Kochi via Abu Dhabi. It was an nightmare of an experience. The flight was about 2-3 hours delay and we missed the connecting flight. We were provided with tickets only on next day, We were given a cheap food voucher they took our passports for visa processing since the hotel was outside the airport. Even though we called earlier and confirmed that the hotel reservation will be provided inside the airport. They initially said it will take an hour or 2 but we had to wait with kids for more than 5 hours in cold uncomfortable chairs in the middle of the night around 2.00 am to get the visa for the hotel transfer. We asked them to let us in a lounge but they said it cannot be provided as per policy. Such rude attitude and behavior shown by the staff even after mentioning we had small kids. We have never had such a horrendous experience any time during our flight journey in our entire lives. My best advice is to never ever travel with this airlines.

Not Verified | I want to make a serious complaint about the terrible lack of customer service at Etihad, for those flying with pets. Etihad is the only airline allowing pet in cabin in and outbound into UAE. However the service responsible for that does not have a phone and only communicates very sporadically and very vaguely by email. Calling the call centre is useless as these people just keep saying it is not their department. So we are facing strict deadlines with complex documents to submit, but no timely feedback from Etihad. Basically no feedback at all. I had to change my flight several times because of this and I am desperate, it feels like I will never get on this flight and I have sleepless nights. One phone call from the right department could have fixed all this. But now I am making endless calls to call center in the hope if could move something.

✅ Trip Verified | Munich to Abu Dhabi. Flew to Abu Dhabi on the comfortable Business Studio product of Etihad. Always loved the hard product onboard and seeing that the soft product onboard has steadily improved over the past years makes me very happy. Upon entering the Dreamliner, I found the Wellness Kit onboard that features a few Covid related safety measurements, such as hand sanitisers and a mask. They also had the luxurious Acqua di Parma amenity kit ready as I took my seat, which is my all-time favorite Business Class amenity kit. The catering onboard was delicious with a choice of starters, mains and desserts and the all-day menu featuring a nice range of further meals. Crew was super attentive, remembered my preferences and ensured my well-being throughout the entire 6 hours flight from Munich to Abu Dhabi. It's nice to see Etihad back at their high service level. Excited for future trips on Etihad Airways!

✅ Trip Verified | I was tested Covid positive at Bengaluru Airport labs (Auriga Research) and could not board the airline as a result. This was just a few hours from the departure of the flight to Toronto. This was on January 29th, 2022. I informed this to Etihad along with my passport and covid positive report details and was cooperative with them throughout the process. Since I could not board the flight due to being tested covid positive, I was subsequently asked to submit my passport information, report result, credit card used for the booking and the credit card statement multiple times to Etihad. I have been following up numerous times with the call centre at Etihad Refund department and all they say is wait for 45 days. It has been close to 120 days now, also their twitter help was useless as they too like the call centre employees ask me to wait for 45 days. They keep giving a random date on which the refund processing has started and ask me to wait for 45 days from that date - sometimes 45 business days, sometimes its 45 calendar days. This is just a delay tactic in the hope that I eventually give up. I have spent approximately 2300 CAD and used about 1800 CAD approximately through a travel bank. This is a large amount I paid for a one way trip but due to circumstances beyond my control I was unable to board the flight, how am I supposed to let go of such a large amount? Every time they ell me it is in processing and submitting a formal complaint on their website does not yield any results. I am really anxious now and look for some light at the end of the tunnel in the form of a refund.

✅ Trip Verified | Let me start by never recommending Etihad Airlines to anyone. I'm a student in Germany so I travel a lot back and forth between Germany and the Emirates, 3-4 times yearly. Every single flight that I have taken with Etihad has had some delay, issue, unprofessionalism, rudeness, and inexperience from their staff. Every time I travel they stop me at the counters and check my residency card for at least an hour, making me catch the flight literally in the last minutes before takeoff. One could argue that it's a standard procedure, but seriously it takes you an hour to verify an ID card rightfully issued by German authorities? Another thing that always happens is delays. The amount of delays that you experience with Etihad is unimaginable. Out of around 12 flights with them, at least 11 flights were delayed by 1-2 hours. Again, this wasn't a major issue for me because I usually choose holidays or weekends when traveling so it doesn't hurt my schedule a lot. However, this one time I had a flight from Hamburg (Germany) to Abu Dhabi (United Arab Emirates) with a connecting flight in Frankfurt booked through their official website. The first flight Hamburg to Frankfurt was delayed by one hour for technical reasons. However, the second flight from Frankfurt to Abu Dhabi was on time. You guessed it right, the first flight landed as my second flight was taking off. I called them and explained the situation several times after being transferred from one operator to another and the reply I got was (We'll book you the next flight tomorrow, and fortunately for you we will not charge you). Originally, my flight was on a Sunday at 2pm, now the new flight is on Monday 2pm. I called them and explained again my situation and demanded a compensation cause I'll be missing a full working day and also would need a place to stay to wait for my next flight and the operator said that I could file a compensation claim on their website with a receipt of the hotel and would be compensated accordingly. However, when I did that I was stuck with calling Etihad back and forth for at least a month before giving up. They blamed the connecting flight airlines for the delay, and when I explained that I booked my ticket through their website and that I do not have to do with what airline‘s fault was it as long as they‘re the ones that received the money, then they should solve such an incident and compensate me on that delay. Of course I didn‘t get a single penny from them, didn‘t even get an apology and was treated as if it was my fault for not catching the flight. All in all, a really horrible company, they treat their customers as if our flights are free and we didn't pay anything, no respect, no professionalism, literally nothing. I personally would travel the world on a bike if they were the only option.

✅ Trip Verified | I fly to India a few times per year. I fly Economy and have flown with any and every airline. I was lured in by a great deal on a return flight to Mumbai. The catch was an extra stopover in Manchester. My bag was left in Manchester. It did not arrive in Mumbai. I missed my connecting flight to Goa. My bag took 5 days to recover. Daily contact with Etihad from my husband and from me by phone and email. In the end, the bag arrived - no apology, no notice. The flights I took were okay. Food is okay. Service is mostly rude and uninterested. One nice cabin crew member and the man who took my lost bag details was a great help. No air corridors. Busses to terminals. Rubbish website. No customer service. I've no doubt necessity will ensure I will fly with them again but make no mistake this is a budget airline pretending to be fancy. Disappointing.

✅ Trip Verified | The worst company I have ever dealt with. =Fake promotions that are not honoured and breech the UAE’s customer protection laws. Scheduled Abu Dhabi - Dubai coaches don't turn up, and you'll be left abandoned for hours in a carpark with no information or alternative transport. -No Etihad representatives present upon arrival, desk closed. Customer 'support' based on a drawn out system of misdirection and lies clearly designed to wear customers down and staff will claim ‘no authority’ to resolve anything. No response to submitting issues through their online system, don’t bother. Instructed by online departments to complain via phone and vice versa in an endless circle. I was continuously promised compensation and resolutions that were later denied on several occasions. Customer support staff refuse to provide anything in writing. On the following call, (that you will have to make when they don’t call/email back as promised), they deny everything you have previously agreed. I eventually spoke with a supervisor who told me he would personally call back within four hours, he did not, and then told his staff to pretend he had left the office when I called back, though it was clearly apparent that he was still there. I will never be travelling with them again on principle of their total lack of morals, respect, and basic decency.

✅ Trip Verified | I flew in business class on Etihad to Amsterdam in April 2022. It was my first time flying with Etihad and it was an overnight flight with a stopover in Abu Dhabi. The first leg of the journey started off with dinner service. Etihad has a dine as you please policy in business class and I chose to have dinner immediately after take off. For starter I had the Arabic mezze and for the main I had prawn briyani. Both were tasty and full of flavour. The staff were attentive and the cabin manager introduced himself to business class passengers. The second leg of the journey departed AUH in the early hours of the morning. As it was too early to have breakfast, I requested for breakfast to be served 2 hours prior to arrival in Amsterdam. For breakfast I had the yoghurt with granola and the Arabic option. The hard product of the business class section is comfortable. The seating is arranged in a 1-2-1 configuration with even seats facing forward and odd number seats facing backwards. I chose the window seat facing forward. It had 2 windows of view. The tray table was large and heavy and provided good support. The seat was fully reclining and there was adequate space in the footwell for you to sleep straight. Do note that if you are sitting in the window seat and your seat is in the lounging position, you will need to use the pillow as an arm rest for the other arm. Storage space was adequate. Besides the overhead lockers, you have a side bin to store your accessories like cellphones etc. There was a touch screen controller from which you could select your entertainment options. The selection of Western movies was somewhat limited. The classical music channel was also limited. Wifi was available on board but it is on a paid basis but I did not avail myself of it. The amenity kit was by Acqua Parma and it contained a toothbrush, eyeshade, snood to cover your mouth and nose, and a bottle of cologne. A separate hygiene kit was provided which contained a surgical mask, hand sanitizer and wet wipes. Overall, I had a good experience on Etihad. The airfares were very reasonable considering that this is almost near the peak travel season after travel was severely impacted by the COVID19 pandemic. I would definitely fly with Etihad on business class again.

✅ Trip Verified | Everything was prefect from check-in to boarding seat space and leg room, service on board and cleanliness. The in flight entertainment had current films and the hot meal was okay.

✅ Trip Verified | This was the worst flight I experienced by far. The flight had about 3-4 hours delay while at first we were told its about 30 mins to one hour! We and many other customers lost our connecting flight. And were offered next day flights. We were given a cheap food voucher with only one bottle of water or tea to choose from! In addition, they took our passports for visa processing since the hotel was outside the airport. They initially said it will take an hour or 2 but we had to wait much longer in cold uncomfortable chairs in the middle of the night to get the visa for the hotel transfer. We asked them to let us in a lounge but that was not a possibility. So we lost more than 1 day, where most of it was wasted waiting in the airport due to delay or visa preparation. I was tired, hungry, sick and without a change of cloths, i asked them for Panadol but even that was not possible, i had to buy it myself. I have never seen such a poor customer service - the staff were rude and expected us to be understanding without even proper apology. Avoid this airline if you have other options.

✅ Trip Verified | The seat configuration on the Boeing 787 is 3-3-3 which means if you are unlucky enough to be in a window seat you have no chance of getting out of your seat to stretch your legs or go to the bathroom etc. You are basically trapped in your seat for the duration of the flight. The food and service on board was appalling. The food was literally inedible and they must have been short of staff because they were not to be found for most of the flight. Flying from Bangkok to Dublin via Abu Dhabi are two long flights and one would expect a better overall quality of service from a full service airline such as Etihad. With so much competition going on in the air with the various airlines it surprises me that Etihad are not better than they are. Don't even get me started on the two and a half hours in transit in Abu Dhabi.

✅ Trip Verified | Avoid Etihad Airways: I was coerced to pay additional 800 GBP for a confirmed return ticket from Abu Dhabi to London Heathrow. The incompetence of Etihad‘s call centre and IT system have led me to a last-minute purchase of a new ticket at the airport check-in counter in lieu of an already paid confirmed return ticket. Deceitful tricks.

Not Verified | They changed my layover from 6 hours to 12 hours on a whim. They give you three choices after changing your flight: 1. Accept 2. Reschedule the flight. If you reschedule you will have to pay for the price difference of the new flight and pay an additional $200.00. Technically it's credit -$200.00 on a flight that they changed and you have no say whatsoever. 3. Cancel. They get all your money and you get nothing in return.

Not Verified | Booked a flight from London to Adelaide, transiting through Abu Dhabi and Melbourne. A couple of days after I booked and paid for flight, they wrote to me claiming that due to Australian Government caps on 'unvaccinated' passengers, they would not allow me to board the flight. They said that I could instead fly from Abu Dhabi to Melbourne the day before. That's great geniuses, but what about the legs from London to Abu Dhabi and from Melbourne to Adelaide? I asked Etihad this simple question twice and twice they failed to answer. I cancelled the flight in disgust, requested a refund and rebooked with Singapore Airlines, who flew me the same day I was originally scheduled to fly. You know, the same day Etihad insisted I could not fly due to Australian government limits. When I cancelled the flight via Expedia, I was informed Etihad would be deducting a cancellation fee from the refund, even though it Etihad who cancelled my original flight and failed to provide me with a valid alternative! So now I have to pursue them for the cost of the cancellation fee. Etihad are a disgrace.

✅ Trip Verified | It took me 2 months of dealing with Etihad before getting to a point of writing a negative review, as I never do that. Which means I had given them many chances to fix my experience, which only got worse. I was surprised to be dealing (for over 2 months) with phone & FB representatives who gave me false promises, attitude and zero help. From guaranteeing a certain rate for extra luggage (I called to check, as the price in unavailable prior to purchasing a ticket) to ending up paying almost twice that amount (after already paying a very exaggerated amount for my one-way ticket), to poor communication and having to check the status of my complaint every week or so (which was not handled, of course, until this day), and to book a specific seat, which after getting confirmation turned out to not be available (3 different seats- same issue). I was never offered compensation, even after asking for it, and only got embarrassing answers from different people, plus promises to get a call back from a supervisor - which never happened. That is the tip of the iceberg of my experience. First and last time choosing Etihad.

Not Verified | Pleasantly surprised that Etihad have kept up the standard during Covid. Flight was smooth, food options were good. Flight took off on time. Keep up the good service.

Not Verified | By far the worst experience I have ever had with an airline. I purchased seats for an extra $128 when I booked my flights. My return flight was changed to a day later than what I booked. All reserved seats were eliminated so I had no assigned seats. I tried to rebook the seats online but they wanted to charge me for the seats again. I called the help center and after 1:20 minutes on hold, the agent told me to purchase the seats again and then request a refund. I replied that wasn't an option and finally got the agent to reassign my seats without a charge. Fast forward a few weeks and there is another flight schedule change. All assigned seats are lost again. Online attempt to recover wants me to pay again. Another long call to customer service to get resolved. Now it is check in time. After check in I find the paid for seats have been lost and instead I am given poor seats in the rear of the plane. Two additional calls to customer service being told they cannot change my seats nor will they refund the money I paid for the seats but they can assign the correct seats for the return flights. Thirty minutes after the call I log back into their website to see if I can download my boarding passes. Surprise! The assigned seats for the return flights are now gone and I don't have any seat assigned.

✅ Trip Verified | As a former Gold member of Etihad, the airline has become increasingly disappointing over the years. Flight booked on Etihad website from Cape Town to Dubai. Etihad cancels Cape Town leg, stating they no longer fly to Cape Town. Departure point is changed to Johannesburg, approx 1500km away. Etihad books a local flight on British Airways after numerous phone calls to an incompetent disinterested call centre. Flight cancelled again. This time Etihad refuses to re-book a local flight. I have to pay extra and book a separate flight to Johannesburg, or run the risk of losing my entire Etihad flight. Bus journey Abu Dhabi - Dubai is uneventful (once you find them in the open parking lot). There are no proper directions from arrival to the bus area. Once you arrive there you have to stand around waiting for the bus driver to arrive, no seating area as you're in the middle of a parking lot. Return bus journey to Abu Dhabi. There is no Etihad bus station, only a parking lot behind an old shopping centre. They state in their emails that you have to be there 2 hours before the time. Their call centre's response: that's just the way it is. Then you have to wait on the street (in the Dubai climate) for the bus. How can a company treat its loyal patrons with such contempt? Etihad can - they're just too big and too rich to care.

✅ Trip Verified | Travelled from Chicago to Abu Dhabi. It was a bad experience at all levels. Or you can say way below what I expected. It was so expensive for economy class. Check in no real line they check whoever come to the counter. Boarding was the same. The flight attendants they were not organized. They go back and forth for each person to serve lunch. There was no food menu. No paper or electronic. So technically you don’t know what they serve. The seats were a torture. Old uncomfortable seats. This is my first and last experience and I don’t recommend Etihad to any traveller. On our way back we were denied boarding. They told me that We can not board because our Covid test it was 36 hours not 24 hour. Although we are fully vaccinated. They can just simply offer to test us again before the flight and wait in the plane till the result is back as there was a testing facility at the airport that give results in 2 hours and they didn’t even mention They are very cheap and heartless individuals.

Not Verified | Etihad really went downhill. Big delays on all flights. But the worse was the attitude de of the staff: rude or, in the best case, ignoring. Asking for a glass of water makes them upset. Kids running and shouting, people not wearing face masks, attendant call button pressed in for 30 minutes - they choose to ignore it. When you say that you wait for 30 minutes to grasp their attention because you need water to take your medicine, they don’t apologize. They stare at you. I flew with Etihad in the past. Now I’m extremely disappointed.

✅ Trip Verified | Appalling service on Etihad business class. Didn't bother reading reviews as it supposedly is such a well renowned airline I didn't see it as necessary, but boy were we wrong. Seats broken, maitre flirting with passenger for hours and showing pictures of her in bathing suit, absolutely unbelievable. On our return flight we had 7 kids running back and forth from economy to business for 5 continuous hours, and cabin crew did nothing. At the end the business class was full of trash on the floor. Out of 4 flights only one was decent in flight as it was during night, and minimal service is needed, but they forgot to do priority boarding for business class in Abu Dhabi. On all 4 flights no priority baggage service. Disaster, and never again!

✅ Trip Verified | Flight was 1+ hour late, missed the coach to Dubai. My food was mostly inedible. Seats average nothing special - entertainment average - air hostess with uninspiring service, they don’t seem to like their jobs and asking for additional water attracts hostile stares. Overall a below average experience.

✅ Trip Verified | This was the worst flight experience I have ever had. The flight left 1.5 hrs late, resulting in me and many other passengers missing our connecting flights in Abu Dhabi. Despite knowing that a large number of people had close connections, Etihad did not hold any flights (although they had announced they would). I waited in a mob scene at the transfer desk for 10 hrs before finally being rebooked on a flight that was not leaving Abu Dhabi for another day-and-a-half. Etihad sent me to a hotel outside of the airport and assured me someone would pick me up the following day 3 hrs before my re-scheduled flight. The promised transport never came, and I ended up having to take a cab back to the airport. When I arrived 2 days late in Muscat, my luggage was missing. Turns out it had never left Abu Dhabi. It took Etihad another 3 days to get the luggage to Muscat, by which time I had moved on to my final destination of Salalah. Etihad refused to send the luggage to me in Salalah because they do not fly there (other airlines do, but throughout this fiasco they would not consider putting either me or my luggage on a different airline). I ended up having to get a friend to pick up the luggage in Muscat and bring it to me Salalah. Worst airline ever.

✅ Trip Verified | Flew on the 17 March on flight EY21 and sat in seat 6A. I was warmly greeted on entering the aircraft. The breakfast was the best I've had on a flight, absolutely fabulous. The staff who served me on this flight were Soraya the cabin manager and Rami who were wonderfully attentive, friendly and professional. A real credit to themselves and to the airline. I was overall very impressed by my outstanding experience on this flight. Highly recommended.

Not Verified | Denied to board my checked bag, as they were not sure connecting airlines were able to take it. I offered to write and take full responsibility for it, but I still was denied. I paied extra kilos for my flight, demanded those to be refunded in full, and was denied as my "documents were not in order to reach final destination". This is a nonsense, in fact I was allowed on board myself because the documents were actually perfectly "in order". 2 months to get answer from their refund service and the answer is totally irrelevant to the case.

Not Verified | Cancelled second leg of my trip mid flight. Stuck in Abu Dhabi for 24 hours. Customer service were rude and arrogant. Been trying to claim compensation for the last six weeks. Etihad make it almost impossible to claim any compensation by making their feedback website so difficult. Avoid this airline, when things go wrong they do not want to know.