Ethiopian Airlines

✅ Trip Verified | During my flight in July 2023, a delay occurred. The cabin crew assured us that the connecting flight would wait for Cape Town passengers and that ground staff had been informed. However, upon arriving at Addis airport, I found chaos with numerous delayed passengers and inadequate hotel accommodations arrangements. Furthermore, my in-transit luggage was missing for four hours, adding further inconvenience and the seat I had reserved was no longer available. I must highlight the unsatisfactory state of the toilets. One toilet was blocked, while another had accumulated years of sticky waste on the seat rim. Additionally, the cabin crew's uncooperative attitude in providing essential items for passengers, such as swallowing tablets or providing wipes for hand cleanliness, was concerning. Excessive noise from the kitchen area and lack of attention to passenger needs were also noticeable. I would acknowledge the contrasting experience provided in business class. I upgrade occasionally, or buy extra Shebamiles for upgrading or use Shebamiles. This is where passengers receive amenities like hot towels, menus, and recommendations regarding available choices. As a loyal customer who has flown with ET since 2011, I am disappointed to see the evident disparity in treatment between economy and business class passengers. It is disappointing when flights scheduled to arrive on a specific day are delayed, causing passengers to arrive a day later. This lack of consistency with the DBX-Addis-CT flights is worrying.

✅ Trip Verified | I am extremely disappointed with Ethiopian Airlines and their staff. During my recent flight from Addis Ababa, Ethiopia to Dubai, my friend and I checked in and received our boarding passes and luggage stickers. However, when we tried to load our luggage, we were told to go back to the line and check our tourist visa. We went to another counter to verify our visa with the agent name Meron Teklay (I appreciate her handling and she is well experienced) and then returned to the agent to drop off our bags, as we had our boarding passes and luggage stickers. Unfortunately, the agent was rude and refused to let us drop off our luggage, instructing us to go back to the line. It's frustrating that we completed all the necessary procedures but were still not allowed to proceed. I am aware that the Ethiopian government invested a significant amount of money in a smart checking system, but it seems like it is not being utilized effectively. I have personally traveled multiple times with a permanent residence permit for the United States of America and hold Silver Sheba miles status. This experience with Ethiopian Airlines on July 8, 2023, was the worst in terms of customer handling. I strongly believe that several Ethiopian Airlines travelers will share similar experiences and reviews very soon. I would like to bring attention to the supervisor on duty, Tewodros Assefa, on this date.

✅ Trip Verified | My first time flying this airline, and definitely my last. Decent plane, decent business cabin, but bad customer service. Made to stand outside the plane with over 50 passengers eventually crammed into a bus and not knowing whether we could catch our connecting flights. Disappointed if this is the best Africa has.

Not Verified | Ethiopian changed my wife's flight to a day earlier. They informed BudgetAir of their change. BudgetAir did changed the Ethiopian flights, but did not change the connection from Bangkok to Phnom Penh. On phoning Ethiopian Airlines I was informed that they had now made the change only to find that the call center agent did not follow through and the change was cancelled. Now we are being given the run around and it looks like my wife will have to spend over 24 hours at Bangkok airport. The airline's standard response is to tell you to contact someone else.

Not Verified | The flight time is good. It leaves on time at 00:20 hrs in the morning and reaches Mumbai by 08: 00 am. Thereby passengers can have a good sleep after the dinner. The service is good except that the air hostess after dinner vanishes and arrives for cleaning up the leftovers just half an hour before landing and they do not have time to attend to passengers. Many passengers after waking up from sleep require a cup of water. It will be nice if an hour before landing the passengers are served with water.

Not Verified | This was the first time I used this airline and it was one of the best airlines I have flown with, staff very good and helpful, clean aircraft, and was on time there and back. A very enjoyable flight and will be using them again.

Not Verified | Flew Addis Ababa to Heathrow 5.5.23 on Ethiopian's newest A350. Only been in operation 6 days. Boarding very efficient. Bole Airport very busy in the evening rush hour. Over 40 international departures in 3 hours. The enlarged T2 copes well with this number of passengers. Several restaurants and cafes all busy. Prices reasonable. Two double macciatos 8 dollars - have small dollar bills if in transit.

✅ Trip Verified | First time using Ethiopian Airlines, check in at Heathrow T2 was pretty quick although the check-in agent failed to include my frequent flier status on the boarding pass which presented issues when trying to use the fast track & lounges, luckily I had a copy on my mobile. Used the SilverKris lounge which is good, boarding a bit disorganised but once onboard my seat 11A was comfortable enough. Flight departed on time for the 7 hour flight to Addis Ababa, service food (Dinner & Breakfast) and crew where okay. The PTV was also alright the seat not too bad, arriving Addis the transfer was straight forward and the airport itself wasn't too bad. I used the Cloud Nine Gold lounge which is a bit better than the general terminal, boarding the 2nd flight was again a bit of a mess. Another A350 and once again seat 11A however the seat had a fault so not too comfortable, crew where a bit vacant on this flight. The food a sandwich and lunch was again okay perhaps better than the first flight. Arrived CPT more or less on time after a flight of around 6 hours, bags delivered quickly so I suppose all in all Ethiopian got me from A to B & finally C without too much stress. I guess the one improvement would be the ground operation, it's pretty poor and rude at some points. I wouldn't use Ethiopian again but they are okay for what they charge.

Not Verified | We fly with Ethiopian Airlines Domestic once a month. Addis to Bahir Dar, there are 25 flights per day to choose from. International 2 or 3 times a year. Efficient, well organised. A very pleasant experience.

✅ Trip Verified | Not what I expect in business class. Booking process, transfer and food was horrible. Seat less than average 2-2-2 configuration seat had no storage possibilities. Service was average. Food had not the selection and quality of economy standard. The drink selection was limited and of low quality, especially the wine. Lounge in Addis Ababa is also useless and overcrowded.