✅ Trip Verified
| Johannesburg to Nairobi via Addis Adaba. I was hesitant to book with Ethiopian airlines, however the schedule suited us. We flew from Johannesburg to Nairobi with a stop over in Addis Adaba. Firstly our plane was delayed by a couple of hours in Addis Adaba which is no big deal however we were ushered into a gate that was a construction zone through security where we had to wait. There was no air conditioning and the drinking water tanks were all empty. When we finally got on the plane I had to ask 5 times for some water for my children. I had pre selected our seats and was told that due to traveling with children we could not sit in the selected seats as it was an exit row. So they reallocated our seats and we were not sitting with our 5 and 7 year old children. I argued that I was not willing to allow my young children to sit next to strangers. I was told that I had to swap myself with other passengers when I boarded the plane. Luckily the other passengers allowed us to sit together. No thanks to Ethiopian Airlines. I also noticed after boarding that our original allocated seats were NOT in an exit row. When we arrived at Nairobi 2 of our bags were missing. After spending over an hour filling out paperwork at the airport we finally got to leave without the 2 bags. After 3 days of having no clothes mosquito spray and toiletries which we had to purchase ourselves again, our bags were located and my safari company picked the bags up for us. When we received the bags they were both badly broken. I spoke to the manager when we returned to the airport and was told there was nothing she could do and we should speak to the manager when we arrive back to Johannesburg. I spoke to somebody at the desk in Johannesburg and he gave me more paperwork and was told somebody would contact me. It has now been 3 weeks and after I have sent many emails, messages etc I still haven’t heard back from the airline.