Ethiopian Airlines

✅ Trip Verified | Vienna to Lusaka via Addis Ababa, Worst travel experience. Firstly got bumped off my connection flight to Lusaka from Addis apparently the flight was overbooked. This happened just before boarding and staff were extremely unhelpful and gave conflicting statements. Waited about 4 hours after missing the flight to be given an alternative flight for the following day. Was then informed that my bags had already left and I would find them in Lusaka. When I finally got to Lusaka my bags were not there! No explanation provided.

✅ Trip Verified | Bangkok to Dar es Salaam via Addis Ababa on B787-8 aircraft. Bought a promotional ticket and enjoyed all the privileges fully. This airline suits me well and is excellent when there are no logistic problems. Checked in on-line with some difficulties – had to reload the pages several times. Printed BPs accepted throughout though the airport and replaced by “originals” at the gate. Flights on time. Miracle Lounge in BKK opposite their departure gate D4 is very nice, had a shower. Cabin 2-2-2 configuration in business slightly cramped – they gave me two seats so I felt comfortable. Food and drink offering onboard was good and exotic. Given dinner (3 choices) at around 2:30 a.m. and again breakfast before landing despite the flight lasts only 7½ hour. FAs are kind but much less professional than for Qatar Airways or Singapore Airlines. Special meal accommodated. IFE excellent. The airport in Addis needs expansion and tends to be very crowded and messy. Lounges in Addis were full, though with good food and Wi-Fi. Smokers area like a pig-stall. Gate for second flight changed 3 times, including flight number. Poor signage and information at most gates made frustrated and panicking passengers. Nice airline, deserve roughly their SKYTRAX 4 stars but no more. However, we are very far from getting the 5th compared to downgrade to the 3rd.

✅ Trip Verified | Washington to Blantyre via Addis Ababa. We boarded the plane then they announce that the door can not close. we were on the plane for over 3 hours without food or drink. Then they made us get off the plane to board another plane. An hour or so later we boarded the same plane we were sitting for 3hrs on. No explanations nothing. I asked for something to eat as I need to take medication I was denied food. Worst experience ever flying. I have written to them to complain and up to now no one from Ethiopian Airlines has bothered to contact me or respond.

✅ Trip Verified | Tel Aviv to Johannesburg via Addis Ababa. The seat pitch is noticeably more than on other airlines bigger aircraft. Good food, great service and smooth transit. Would definitely fly Ethiopian again!

✅ Trip Verified | So I was told my Ethiopian Airlines flight from Ethiopia to Botswana was full and I would have to sleep in the airport until tomorrow for the next flight. After 13 hours of flying. My head and body hurt so bad. Just don't put yourself through such.

✅ Trip Verified | I did a return trip with these guys from Johannesburg to Ouagadougou via Addis Ababa. Not one part of the transit went well, besides the checkin at JHB. This is by far the worst airline and airport experience ever. They are completely inefficient under staffed.

✅ Trip Verified | Lagos to Newark via Lome. It was an absolute pleasure flying Ethiopian to the US. For an 11 hour flight it was very comfortable and pleasurable. From Check in to boarding the process was really smooth. The transit was equally very smooth. In-flight entertainment was also great and plenty of leg room even in economy. I'll recommend Ethiopian for any one flying to the US from Africa.

✅ Trip Verified | Johannesburg to Nairobi via Addis Adaba. I was hesitant to book with Ethiopian airlines, however the schedule suited us. We flew from Johannesburg to Nairobi with a stop over in Addis Adaba. Firstly our plane was delayed by a couple of hours in Addis Adaba which is no big deal however we were ushered into a gate that was a construction zone through security where we had to wait. There was no air conditioning and the drinking water tanks were all empty. When we finally got on the plane I had to ask 5 times for some water for my children. I had pre selected our seats and was told that due to traveling with children we could not sit in the selected seats as it was an exit row. So they reallocated our seats and we were not sitting with our 5 and 7 year old children. I argued that I was not willing to allow my young children to sit next to strangers. I was told that I had to swap myself with other passengers when I boarded the plane. Luckily the other passengers allowed us to sit together. No thanks to Ethiopian Airlines. I also noticed after boarding that our original allocated seats were NOT in an exit row. When we arrived at Nairobi 2 of our bags were missing. After spending over an hour filling out paperwork at the airport we finally got to leave without the 2 bags. After 3 days of having no clothes mosquito spray and toiletries which we had to purchase ourselves again, our bags were located and my safari company picked the bags up for us. When we received the bags they were both badly broken. I spoke to the manager when we returned to the airport and was told there was nothing she could do and we should speak to the manager when we arrive back to Johannesburg. I spoke to somebody at the desk in Johannesburg and he gave me more paperwork and was told somebody would contact me. It has now been 3 weeks and after I have sent many emails, messages etc I still haven’t heard back from the airline.

Not Verified | Recently I was traveling from New Delhi to Cape Town via Addis Ababa with Ethiopian Airlines. At Cape Town International airport, I found my big trolley bag is broken. I lodged a complain at the Baggage Claim counter. The took my details. Within 3 days they collected the broken luggage from my flat and in another 7 days they replaced it with a brand new trolley bag with same size and same color. I am really impressed by their professionalism. Thank you Ethiopian Airlines

c✅ Trip Verified | London to Blantyre via Addis Ababa. Terrible check-in process at all airports. Could only check in for one flight at a time, had to provide the credit card used while in Addis Ababa (what if we hadn’t brought it?) despite booking months in advance. Unfriendly customer service. Was not clear on booking they flights 2+3 was a stopover rather than a transfer which was nice except it led to ticketing confusion which annoyed their staff. Food was acceptable but ran out of options halfway. Great range of meal choices offered on the website. I picked a Hindi meal. These were not offered on any flights - only chicken or beef. They were always out of the vegetarian option and usually out of the beef. They did at least fill my water bottle multiple times.