Estonian Air

ARN-TLL in Economy. My first experience with Estonian Air was disappointing. What should have been a short 45min-hop ended in a 5-hour-delay: no proper explanation given no offer of rerouting via Copenhagen the only compensation I got was a meal voucher worth 10 euro. Legroom on the B737-300 was standard economy class but seats looked pretty worn-out. Cabin crew was polite but hardly smiling. To apologize for the delay soft drinks and coffee/tea were offered for free but it is the first time ever I am being served coffee in a plastic glass!

CPH-TLL return. Flights were delayed both ways. No meals served and inflight service horrible due to staff. FA onboard generally seem careless and are simply unable to smile.

FRA-TLL-FRA. Meal was really poor and they did not offer a choice. Cabin staff service also very poor.

Staff need to go to charm school. OK so their natural temperament may be reserved but these people are working in an international setting where they will by definition be meeting customers from many different cultures. They should be trained in basic courtesies such as smiling and not looking disdainful when asked for anything.

Since the flight from London to Tallinn is 2 to 3 hours not being served a full meal is not such a big problem and you can buy on board snacks at reasonable prices. For what you pay you get pretty good value for money.

Since the flight from London to Tallinn is 2 to 3 hours not being served a full meal is not such a big problem and you can buy on board snacks at reasonable prices. For what you pay you get pretty good value for money.

I've been Estonian Air customer for many years and until recently I had considered it to be a reasonably fine airline. However my last 3 flights were a total disaster so something must have changed with the company. All 3 of my last flights were late by between 2 to 9 hours and 1 flight was cancelled. The flight cancellation was totally mismanaged by Estonian Air's Tallinn staff. There were about 100 passengers queing in line to get redirected at a desk serviced by 2 ladies who appeared to be totally clueless on how to manage it. It took us (4 adults & 2 kids) 90 minutes to get rerouted via Riga. At the end a flight which intended to last some 1 h 30 min ended up being a 9 hours flight. No apologies or compensation was offered - a total mess! When we were boarding our plane to Riga 1 and 1/2 hours after our scheduled departure time to Moscow there were still quite a few people waiting in line to get served. The management should definitely do something to make the airline more efficient and more professional.

I've been Estonian Air customer for many years and until recently I had considered it to be a reasonably fine airline. However my last 3 flights were a total disaster so something must have changed with the company. All 3 of my last flights were late by between 2 to 9 hours and 1 flight was cancelled. The flight cancellation was totally mismanaged by Estonian Air's Tallinn staff. There were about 100 passengers queing in line to get redirected at a desk serviced by 2 ladies who appeared to be totally clueless on how to manage it. It took us (4 adults & 2 kids) 90 minutes to get rerouted via Riga. At the end a flight which intended to last some 1 h 30 min ended up being a 9 hours flight. No apologies or compensation was offered - a total mess! When we were boarding our plane to Riga 1 and 1/2 hours after our scheduled departure time to Moscow there were still quite a few people waiting in line to get served. The management should definitely do something to make the airline more efficient and more professional.

Never in my life have I been on a plane with such an appalling lack of legroom. I'm a 5'7" tall woman but my knees were jammed into the back of the seat in front and it really was a very uncomfortable 3 hours to Tallinn. I don't know how men or taller people manage but it was shockingly cramped. On the way back I asked for an aisle seat so that at least one of my legs wasn't in danger of getting DVT. Another thing which I found ridiculous in this day and age was that you can't get electronic tickets by e-mail with Estonian Air. I had to pay £15 to have my old-fashioned paper tickets sent by courier because I had booked at short notice. Apart from that the staff were quite friendly and the check-in procedure very efficient. The perfect airline for short people and technophobes

Never in my life have I been on a plane with such an appalling lack of legroom. I'm a 5'7" tall woman but my knees were jammed into the back of the seat in front and it really was a very uncomfortable 3 hours to Tallinn. I don't know how men or taller people manage but it was shockingly cramped. On the way back I asked for an aisle seat so that at least one of my legs wasn't in danger of getting DVT. Another thing which I found ridiculous in this day and age was that you can't get electronic tickets by e-mail with Estonian Air. I had to pay £15 to have my old-fashioned paper tickets sent by courier because I had booked at short notice. Apart from that the staff were quite friendly and the check-in procedure very efficient. The perfect airline for short people and technophobes