Estonian Air

Tallinn to Stockholm. Cheap flight bought online. Check in TLL very quick nice small airport. Flight delayed an hour. Saab 340 small but comfortable. FA served non-alcoholic drinks and cupcake for free.

ATH-TLL-ATH nothing exciting about them but nothing to complain. The flight with an old B737-300 a nice complimentary sandwich with beverage or water. We had ordered and prepaid warm meal we had to prove that we had paid to give us the meal even though the trays had our names printed on them. The younger stewards/hostesses were nice and pleasant the older ones were living in the communist era of transportation. Excellent airport of Tallin new clean friendly convenient but underused. Too bad only few airlines are using it.

I have used this airline a few times (Dublin-Tallinn return). This year my experience was a total disaster. My outgoing flight was brought an hour forward and my return flight was cancelled. I got no notification - no explanation or an apology for the stress and hassle they caused me. I sent about 10 e-mails looking for some explanation - no reply!

Estonian Air round-trip ARN-TLL first leg on Estonian Air Regional Saab 340 and back on Boeing 737-5. They don't qualify as a budget airline in my book (at least not at the level of AirBaltic) because the prices charged are only competitive with other carriers; they certainly don't undercut by much. Customer service is excellent particularly at Tallinn Airport. The ARN-TLL leg had free food as well. The integrated check-in counters (with SAS) are very handy and they were on time in both cases. In general they are unspectacular but deliver very solid service.

Tallinn-LGW. If you think of it as a low cost airline you won't be too disappointed. Even on a 3 hour flight food and drink had to be paid for although the prices were lower than some other airlines - eg. 3 euros for a beer. The only real issues were that the seat pitch was very tight and the interior needed some maintenance (eg. some seat covers were torn).

Tallinn-Kiev-Tallinn. Using Estonian Air is like using a scheduled bus service in best case. They will get you from A to B without any amenities. Estonian uses B 737-500. Seat pitch is average. Both flights were on time. Luggage arrived as well. On board service has to be paid extra. For a flight of about 2 hours this is not much. I use them because it is the only direct link between Tallinn and Kiev but if there was any quality airline I would prefer them.

Excellent low-cost airline to a popular destination. The staff at Gatwick moved heaven and earth to get us out despite a long delay due to snow at Tallinn and a storm over Stockholm. Although we flew out in the middle of the night we got there in the end. On the way back everything went smoothly. Would have given them 5 stars except the food and drink on board is pricey and this was not obvious at the time otherwise on the way out I would have taken some £s out of the ATM rather than spending them all at Gatwick. Coming back I managed to buy a cake and some coffee (having already eaten in Tallinn before the flight) for 45 krooni not bad as the cake was huge. Would fly with them again when visiting Estonia rather than take a slightly more expensive connecting flight via Amsterdam.

I have been a frequent flyer with Estonian Air since the start of the airline. Up until the day when SAS (Scandinavian Airlines) became one of the owners Estonian Air did fine. Since then I have seen a continious increase in delays and poorer service. Late is now the rule (½ to 3 hours in general) and despite that some of the staff do their best I am looking for an alternative. Obviously there is a lack of professional management and poor understanding of what running a commercial airline is all about. The best they could do now is to get rid of SAS and start on their own.

TLL-MXP First experience with Estonian Air. Good flight even if the plane seems old (Boeing 737-500) and not so confortable. They've introduced e-tickets only several months ago. Staff polite and present. Prices seems quite high.

LGW-TLL-LGW. Check in at Gatwick easy and fast. The aircraft was a very old looking B737. It still had the ashtrays in the seat arms! The crew were ok but very dour. The flight leaving Tallinn was again late by about 30 minutes. Tallinn airport was very nice and looked new. The all male crew on the way back were more cheerful and helpful. We had a meal and a juice each and it was about EEK220 or GBP11. I think for what we paid it was very good value for money. This is a small airline trying to follow a low cost model. All in all I was pleasantly surprised.