Estonian Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 44 reviews
6/10
No Skytrax Rating
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Estonian Air customer review

Arrived at Gatwick on July 29th 2006 having pre booked with Thomas Cook. Mix up between Estonian Air and Thomas Cook meant that we had been issued with electronic tickets whereas Estonian Air Agents only let you on board with paper tickets. The Estonian Air ticket Agent's desk (Aviance) looked like the last helicopter out of Saigon with people milling around trying to exchange electronic tickets for paper tickets. Far from helping us and despite the fact that they had two seats booked in our names that we showed them full booking details that we could demonstrate our identity and that the Thomas Cook Agent even came along personally to vouch for us the Estonian Air Agents would not issue us with paper tickets so we missed our flight. BAA should insist that these small airlines employ at least one person at the airport who can help genuine customers not prevent them from flying. We had prepaid valid bookings but couldn't get on the flight.
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Estonian Air customer review

Arrived at Gatwick on July 29th 2006 having pre booked with Thomas Cook. Mix up between Estonian Air and Thomas Cook meant that we had been issued with electronic tickets whereas Estonian Air Agents only let you on board with paper tickets. The Estonian Air ticket Agent's desk (Aviance) looked like the last helicopter out of Saigon with people milling around trying to exchange electronic tickets for paper tickets. Far from helping us and despite the fact that they had two seats booked in our names that we showed them full booking details that we could demonstrate our identity and that the Thomas Cook Agent even came along personally to vouch for us the Estonian Air Agents would not issue us with paper tickets so we missed our flight. BAA should insist that these small airlines employ at least one person at the airport who can help genuine customers not prevent them from flying. We had prepaid valid bookings but couldn't get on the flight.
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na

Estonian Air customer review

LGW-TLL return. Flexible economy ticket - £300 allows passengers to sit in the business class cabin which was worth it as no complimentary catering in the Y cabin. Food okay - served on china tableware. Metal cutlery. Poor selection of drinks though with white wine very lukewarm. Overall a decent product at a very decent price for a 2.5-3 hour flight. Estonian are the only airline to fly direct LGW-TLL and for that alone I'd recommend them.
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Estonian Air customer review

LGW-TLL return. Flexible economy ticket - £300 allows passengers to sit in the business class cabin which was worth it as no complimentary catering in the Y cabin. Food okay - served on china tableware. Metal cutlery. Poor selection of drinks though with white wine very lukewarm. Overall a decent product at a very decent price for a 2.5-3 hour flight. Estonian are the only airline to fly direct LGW-TLL and for that alone I'd recommend them.
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