Egyptair

Toronto - Cairo flight 996 March 21. Return flight 995 April 4. I fly them almost 3 times a year. This time the airbus 330 was a very old version direct flight of 10.5 hours almost no entertainment - only one TV for each section no phone charger so I had to give my phone to the flight attendant to charge for me. No wifi like most of the airlines. Some seats were broken. Even the crew were complaining and were apologising.

MS778 LHR-CAI on 2 Jan 2015. MS777 CAI-LHR 21 Jan 2105. Airbus 330-300 reasonably clean. With one or two exceptions most of the flight attendants not overly welcoming but did what was expected.

Amman to Cairo and Cairo to Copenhagen. By far the worst airline I have experienced the flight was delayed from Amman with no explanation given. When we finally boarded into the flight the staff did not even smile let alone make conversation with passengers. As a vegetarian I was shocked to know that they have no vegetarian options and the female attendant gave me a dry response by saying that its not their fault that I am a vegetarian. While leaving the plane all the cabin crew did was give passengers an icy stare - no smile or thank you. Its such a shame about the cabin crew because the flight was otherwise very clean modern with plenty of legroom and comfortable seats.

Flew London-Addis Ababa and transited in Cairo. The Lond-Cairo leg was OK the plane on the Cairo-Addis leg was pretty old and there was no in-seat entertainment system only a rolling film on shared TV sets. Neither flight back had in-seat entertainment. On the Addis-Cairo leg we got diverted to Aswan due to sandstorms at Cairo. We spent 3 hours in the plane on a taxi-way with virtually no information from the crew. I'd go as far as to say they were rude - they played cards and joked at the back of the plane whilst passenger had to buzz and ask for water. The delay resulted in a missed connection at Cairo. We were boarded on another EgyptAir flight but were given nothing in the way of food etc despite out arrival in Heathrow being delayed 10 hours in total. Lack of internet access at Cairo terminal made it very difficult to make plans for the unexpected late arrival in Heathrow (Sunday at 10pm). Having seen the poor way problems were dealt with on this flight I would not use this airline again despite the relatively low ticket cost. Aircraft were also very basic.

Jeddah from Manchester via Cairo. Flight was delayed by 2hrs. B737-800 aircraft was too small for this busy 5hrs flight. Very uncomfortable seating. Poor inflight entertainment. Food was very bland. Transfer at Cairo was smooth. A330-300 aircraft used for the Cairo to Jeddah section was good but food was again the same. Return journey from Medan to Manchester was just as bad. When I arrived at my allocated seat it was already taken by another passenger. Flight attendants could do with more customer care training. Cairo airport has inadequate passenger facilities. After a long transit time at Cairo airport of nearly six hours we boarded the plane to Manchester which was again Boeing 737-800. It was just as bad as our inbound flight.

Toronto to Cairo MS0996 Jul 27. Cairo to Toronto MS0995 Aug 20. Flew from Toronto to Cairo and back. Excellent service. flight was on time both ways. Very professional crew.

Travelled from Cairo to Bangkok. Bad ground services. We did online check-in but sadly there was no counter available to drop our luggage. We need to queue along with others (quite a long line). We didn't get the requested seat (from online check-in) and my friend got her seat at the rear of the plane. Inflight entertainment is out- dated (compare with other airlines) with minimal choices. Uncomfortable seat because my seat cannot be reclined. Food is quite bland.

Flew London to Luxor return in August. Plane 737-800 - too small for a 5.5 hour flight. Could not follow seat allocation - travelled as a family and were split up - others complained of the same issue. Flight delayed going out by nearly 1 hour and was also delayed on return. Food reasonable. Drinks very limited and served in a flimsy white plastic cup. In flight entertainment poor - 2 films neither entertaining! No Western or classical music channel available. Because plane was small only overhead screens. On return seated at the rear of the plane and was overcome by air freshener used by the constant use of toilets. Cabin crew lacked warmth one or two didn't go out of their way with customer service. A real concern over the lack of safety procedures. Safety film shown on overhead TVs but too much going on that caused a distraction. Around me 5 seats were not in a full upright position security guard on plane used phone right up to take off & his bag sat on the seat rather than under it or in the overhead locker. Large crew bag also unsecured on landing at Heathrow. Sorry but far behind in most areas compared to other airlines.

Outbound trip to Johannesburg MS840 and connecting flight MS777 2nd and 3rd August 2014. The catering equipment from Johannesburg to Cairo is somewhat dated. I noticed that the food serving units are old and basically unserviceable at one point food trays fell to the floor as the door would not shut properly. The Cabin staff although trying to do their best were not cognizant of flight safety a passenger sitting on Seat 32 both in the takeoff mode and landing mode did not put his seat up to upright and although it was obvious that he was crowding the passenger behind the cabin staff made no attempt to inform the passenger that he should place his seat in the upright position. Flight from JNB to CAI: Toilets again were flooded dirty and not checked during the flight. Some of the central TV screens were inoperative and inflight entertainment was negligible. I never saw one of the flight crew smiling. The food was exactly the same menu as two weeks before. Embarking on the CAI leg to LHR confusion at G002 Gate whereby only one security portal was in operation with space between the entrance door to the actual security area was grossly too small thereby building up an uncomfortable length of time for waiting and squashed standing in that diminutive area. All announcements were first in Arabic with a fairly long narrative on each announcement. However when translated into English a 3 minute Arabic announcement finished up as about a 30 second transmission in English in any event it was very difficult to understand the crew member making announcements in English. Cairo airport has very little in assorted shops other than dozens of Duty Free stores there was not one that sold over the counter pharmaceutical medication. There was not sufficient reading or International Newspapers available. On landing there was a 35 minute wait for clearance when normal European Airlines takes less than 5 minutes. Finally luggage was not delivered to the terminal for over an hour.

Flight MS-904 DXB-HBE on A320. The flight time was accurate food was good but they have to change the way of cooking the chicken! No personal in-flight entertainment screen only over head screens.