Egyptair

SXF-CAI-CAN on Economy Class. Two totally different flights the first one between Berlin and Cairo was very good I was even impressed about the bad comments I read here before to buy the ticket (I bought it because it was the cheapest option). And then a week later I had a dreadful experience on my way to China. Service and food were good on SXF-CAI without IFE though. But the 14 hours ride between CAI and CAN with a stopover in BKK was horrible. Terrible food and attention (and very bad behaved passengers too). I will never use this airline to fly to Africa or Asia although it seems they made the effort to show their best face on their flights to Europe.

JNB-CAI. Impossible to imagine how this dreadful airline made it into Star Alliance. Their aircraft are old and uncomfortable Business Class is little better than recliner armchairs - they claim to have flat-bed seats but these are only fitted onto B777-300 aircraft it will probably take them 10 years to have them rolled out to the rest of the fleet. Food was adequate but unimaginative inflight entertainment very limited with only a few channels not in Arabic. Their lounge at the new (but already grubby and dilapidated) Terminal 3 at CAI is small shabby poorly equipped (no showers for example) and for some reason full of children (clearly having a friend at EgyptAir is the way to travel). If you have any choice at all avoid this sub-par carrier.

Guangzhou to Bangkok and on to Cairo as well as several domestic sectors within Egypt. Very poor customer service. Long delays with no help from ground staff or managers. Food and cabin crew attitude bad towards customers.

Even with strike in Paris airports we managed to arrive on time but very cramped and bad service. Staff indifferent and unhappy just asking for a cup of coffee after our meal was a big deal - had to ask 3 people for it. Food not good and no choice. Airplane seems a bit worn in general.

Cairo to Hurghada on their Express subdivison a short hop of 45 minutes. Lack of clear signage at Cairo Airport for C-Class check-in counters. The domestic Lounge at Terminal 3 is a Joke. A small squeezed room which can hold maximum 15 people with dirty seats and two fridges of the size you expect as a 3 star hotel minibar. Went in and straight out again. Seating outside this "Lounge" was much more comfortable and roomier. Chaotic boarding. Embraer 170 had a 2x2 seating in Y and C class - with no difference between. Welcome juice was provided and after take off two small sandwiches handed out by the crew with one round of drinks. Despite a cup on the tray no Coffee or Tea were offered even though there had been enough time till landing. I only paid just a small amount more then the regular Economy fare otherwise Ii would have been really upset by this kind of service - even if it is a short flight.

CAI-JNB on A330-200. Check in disorganized and chaotic even for business class. And the boarding gate was too small and far too cramped to accomodate all the passengers. Onboard we sat waiting for takeoff for 45 minutes - no explanation for the delay nor apology was offered. Because the flight operated after midnight only a quick beverage service offered before the flight attendants disappeared for the near duration of the flight. I tried to sleep but the limited recline of the seats didn't provide for comfortable slumber. The old generation overhead video didn't allow much in the way of entertainment either. Before arrival in JNB the flight attendants served a continental breakfast that was on par with economy class offerings. Finally my last issue was with the baggage delivery upon arrival. Fifty minutes is too long to stand around waiting for bags and then the business class bags seem to have been randomly loaded and were not among the first to arrive. Would I fly MS again - as a last resort only but then only on a short haul flight. I dont have safety concerns with this carrier but their service standards are years behind European and Asian counterparts.

We were trapped in Cairo and there was no help no communication and absolute chaos in the Terminal. I would never use this airline again. The aircraft are old and worn and the service was surly at best on the flights.

Flew Egypt Air but got stuck at Cairo on our way from Aswan to Heathrow last Saturday because Heathrow closed. No help from airline to pay for our accoMmodation or food. Other airlines are supplying accommodation but not EgyptAir. We were stranded for 4 nights which we had to pay for! Although the planes were comfortable food not very good.