Egyptair

✅ Trip Verified | Surviving EgyptAir If you care about your mental well-being, safety, and belongings, then DO NOT EVER FLY WITH EGYPTAIR. My girlfriend and I flew with EgyptAir on Thursday 27th July 2023 from London to Accra (MS780 and MS881) with a layover in Cairo. When we landed in Accra the following day, our luggage did not appear on the conveyer belt. This was also the case for over fifty fellow passengers. We were told by Aviance Ghana staff members (the airline ground handling company at Accra Kotoka International Airport) that all the luggage had arrived and we would have to file a property irregularity report (PIR). EgyptAir’s website states that "in the event that your checked bags do not arrive on your flight, EGYPTAIR will make reasonable efforts to ensure that the bag is returned to you within 24 hours." However, this was not fulfilled as our checked baggage was not on the flight which arrived on Saturday 29th July 2023. As the majority of our two-week trip was scheduled to be in Kumasi, we headed to our destination and had someone check for our bags each day there was an incoming flight to Accra from Cairo (Monday, Wednesday, Friday and Saturday). The email communication from EgyptAir is below par. It took over ten emails to get a response from the different email addresses I had messaged. The London email account was slightly helpful, but could not provide any information on where my bags were as they said the baggage email account had that information. Their social media pages copy and paste the same message, advising to contact the email the baggage team. The baggage team email did not respond until Tuesday 5th August 2023, despite having emailing them and other accounts since Sunday 30th July 2023. They had requested for our bag tags, yet they never responded to my email with the attached bag tags. I tried tracking the bags using my bag tag numbers on their app and it didn’t work. Even if you check on World Tracer it says “your airline is not supporting this service. Please contact the airline’s website for further information.” The bags eventually arrived on Monday 7th August 2023, but my girlfriend and I each had a bag damaged. We were offered temporary compensation by EgyptAir, equating to 100 USD in Ghana Cedis. Our experience with EgyptAir was not unique and they have a common pattern delaying and damaging passenger’s luggage. If you check tweets, countless people flying to destinations across Europe, Africa and America have had their bags lost, damaged or delayed. Even people in the queue waiting for the PIR in Accra said they frequently delay your bags because they have small aircrafts and only bring in luggage on big aircrafts. DO NOT FLY WITH EGYPTAIR. You are better off training to become a pilot, buying your own aircraft and flying to the destination yourself than having a pleasant experience in EgyptAir. Now battling to receive compensation from EgyptAir for delayed and damaged bags. Evening rating them 1/10 is not a fair rating.

Not Verified | Beside the 1h and half delay and the lack of air conditioning, the most horrible experience was the customer service onboard, the crew was rude and not smiling at all, not helpful, rolling their eyes when we ask questions and staying behind eating and laughing between them. I had to go by myself 4 times to ask for water, even when I was pressing the button for calling them they never came. I am travelling around the globe and I never lived something like that. Shame on you Egyptair to have these incompetent people on board. Not even a smile! Egyptair never again

Not Verified | Incompetent ground personnel at customer service and ticket counters. Flight attendants have a bad attitude. Pilots totally ignore passengers: No public Announcement is being made. Flights are systematically delayed. Bags delivery on the carousel takes forever. No electrical outlet, WiFi, or entertainment during the flight.

✅ Trip Verified | Check-in staff at Dubai were nice but that's it! First of all when booking tickets on Egypt Air, it is very strange that they want a residence address at the destination. Considering most people are tourists, they wouldn't have an address. And most people book their flights before their hotel. So you have to just make up an address! Other sites offering the same flights don't even ask for this. Once you've booked the flight, after the first email, which shows your correct luggage allowance every other the confirmation email keeps saying "no luggage details can be found", which is concerning so to make sure I drove to Central London's Egypt Air office to confirm my luggage allowance because they NEVER pick up the phone or reply to emails! On the flight from London to Dubai via change-over at Cairo, they delayed my baby's stroller by more than a day. By the time we received it, it was the end of the following day. So we had to carry the baby around for 2 days everywhere we went, along with other bags and 3 other kids. This made our first 2 days of our holiday VERY difficult. Once folded the stroller is one of those extremely compact ones, easyily within cabin size but gate staff refused us to take it on the plane, which also meant we couldn't use it in Cairo transit either. We contaced Egypt Air regarding the delayed stroller but they didn't even reply after over a month of waiting, let alone offer ANY compensation. Some of the flight attendants on the flights were quite rude, they acted like they REALLY didn't want to be there. A simple request of a glass of water would be given to you with a dirty look. The staff wouldn't want to serve you tea or coffee either. Worst experience on any flight. Had I been offered even a little compensation I would've been satisfied and just forgotten the Flight treatement, but they didn't even have the courtesy to respond. Food also lacked any real flavour.

✅ Trip Verified | I was nervous to fly with Egyptair with so many negative reviews but it went really well. Flights on time from Tel Aviv to Cairo and back. Clean and modern aircraft. Friendly and efficient on-board staff. Lounge access (Star Alliance Gold) granted with "OK" experience. The boarding gate was chaotic. It was unclear when we were about to board (lots of flights using same gate).

✅ Trip Verified | Good flight, high allowance for luggage, reasonable meals and entertainment and acceptable level of hospitality and cleaning. The flight was on time and reasonable check in and luggage collection process

✅ Trip Verified | I fail to understand how Egyptair meets the minimum standards for Star Alliance. The boarding process was 15 minutes late with no communication to passengers. The plane smelt and the seats and windows were disgustingly dirty (I have pictures). There was only water and sweetened juice offered to the passengers to drink. No soft drinks to offer passengers. The boarding process was not directed or organized by anyone. The group letters for boarding were not used. First come-first serve so it was like boarding a herd of cows.

✅ Trip Verified | Had a very long delay on Egyptair flight MS 758 because of incorrect boarding procedures of the ground crew. Because of this I missed my connecting Egyptair flight. Unfortunately I am getting no response to my valid claim for financial compensation.

✅ Trip Verified | Our flight from Dubai to Greece with stop over in Egypt was delayed for 2hrs and all our baggage were delayed for 1day. We have nothing when we arrived in Greece. I thought this will be the last worst experience with this airline. Our return flight from Milan to Dubai with stop over for 1:45hr in Egypt was delayed in boarding gate for 30mins only but when we arrived at Egypt airport the flight to Dubai was already closed so we waited for next flight which is after 6hrs and the only compensation was to rebook for next flight. No other offer from this airline. This will be our last flight with this airline. I will not waste my money.

Not Verified | The airline staff in Jeddah made more than one mistake. 1. They split the passengers and forced them to another delayed flight 2. They lied by saying the first flight is cancelled while it was on 3. They had another time listed in the boarding pass to avoid conferring with customers 4. They failed to share any of the above unless you step up and ask for more information 5. They didn’t have enough team on the ground to handle the boarding 6. Everyone felt they are being treated badly and no one from the crew cared to help or explain the situation