✅ Verified Review
| We arrived at Toulouse airport 11th July, to find our flight 21.50 flight to Gatwick delayed, and nothing open in the terminal, not even drinking water available. Flight eventually left at 1am next morning, so should be home shortly. Apparently previous crew had run out of flying hours so a replacement crew had to be drafted in to get us home. The plane starts to descend to land at Gatwick, wheels down and then a steep pull up, full power and we are back up, pilot then tells us that as we are so late the main runway is closed for repairs so he attempted to land on second runway but due to bad lighting and visibility he aborted landing. He was then going to circle for 15 mins while they re-opened the main runway. Next announcement was "welcome to Stansted". We were then told to wait on the plane while they sorted coaches for onward travel. 20 mins later were we told to make our way to arrivals for the transport home but once we were in arrivals we were then told to make our own way home (2am in the morning) and seek compensation on the EasyJet website. We eventually arrived back in Gatwick at 9am, another day off work. So far, now 22nd August, despite many calls and letters we have received no compensation, no refund of our bus fares, no explanation. EasyJet Customer Service is anything but a customer service. They have employed every tactic to not give us a straight answer. When everything is ok, they give a good service, when it goes wrong, lookout. In reality we could have flown 1st class on BA for what it has actually cost us for these "cheap" seats.