✅ Verified Review
| Gatwick to Madrid. Our experience with Easyjet was horrendous. Our flight was cancelled at the last minute, and we were notified at the boarding gate after our initial departure time. We were initially told that all flights to Madrid Barajas were being cancelled due to bad weather conditions, however a quick Google search confirmed that this was not true and that ours was the only cancelled flight to Madrid that day. We were escorted out of the airport to a poorly organised customer service area where we were promised by the customer service staff members that we would be refunded for our flights and reimbursed for our new flights to Madrid, transportation costs, accommodation and even food expenditure. We were told that we could not book another flight to Madrid with Easyjet until Monday the 10th (in over 3 days) as their flights were fully booked until then. This was not true, as they were still offering flights for that weekend on their website. However, we couldn’t do anything about it as their ‘support’ staff were unresponsive and dismissive, so we went back home to central London, and tried to look up affordable alternatives that would get us to Madrid in time for the music festival we had paid a lot of money to attend, and to the Airbnb that we had already paid for as well. The cheapest tickets we could find were £200 stand-by tickets (each) with Iberia, on top of the £80 each we had already paid for the Easyjet flight. After leaving Madrid, we were informed by Easyjet that they were actually not going to be refunding us the cost of the flights as their flight was cancelled due to bad weather, and they added that they could not refund our Gatwick express tickets as we sent them a copy of the bank receipt of the tickets with corresponding photos of the tickets, rather than an itemised receipt that we were not given from the station clerk. Overall, because the cancelled Easyjet flight, we had to spend: £280 per person for the flights, £35 each for the Gatwick Express, a wasted £60 on pre-booked accommodation in Madrid, and a lot of stress. That is over £1000 wasted between three people for a short-haul trip. Easyjet has refunded us nothing in return, thus we will never be returning to use their services.