easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 799 reviews
6/10
3 star Skytrax Rating
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1/10

"stupid things can ruin your mood"

(United Kingdom)

Verified Review | Gatwick to Milan Malpensa. I bought the speedy-boarding option. When I arrived at the boarding line, the pre-boarding was already started. So I've been asked to put a label over my luggage to put it in the hold. Apparently the number of available spaces were ended. I just would like to know why they don't simply count. They know how many speedy boarding there are. They know if they've done the check-in and if they are inside the airport. I've seen with my eyes their staff counting with paper and pen how many luggages there are. So, the question is: is it so difficult to reserve the spaces for the speedy boarding customers? They even claim that you can get an additional luggage with you and you can skip the queue. But not if you arrive a few minutes after the started pre-boarding. When they offer to buy the speedy boarding you should tell that some advantages are valid only for a few minutes. On the flight there were free spaces for luggage and a lot of them were used for something that, based on their policy, should stay under the seat. To conclude: if you just wanna go from point A to B, it can be ok easyJet. If you're expecting to pay to have a bit better service, avoid easyJet. They just don't understand how these stupid things can ruin your mood.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteGatwick to Milan Malpensa
Date FlownAugust 2017
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
5/10

"staff on plane very unhelpful"

(United Kingdom)

Verified Review | Porto to Manchester. The experience at the airport was great, staff friendly and the process was very smooth. The staff on the plane were very unhelpful and made you feel like everything you asked them for was a chore. The trolley had traveled down the isle of the plane once but when asked by my partner for a coffee was told 'is that all as the trolley has already passed once'. Then didn't ask if sugar or milk was required and then returned with one empty sugar packet which I had to request to be changed. I didn't know it was a rule to only ask for items once the trolley has passed once! This isn't written in terms and conditions when booking the flight! The return journey home would have been more pleasant with the addition of friendly and smiling flight attendants who had the willingness to provide good customer service or just act like they wanted to help (even if they didn't want to!).
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RoutePorto to Manchester
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"thank staff on the flight "

(United Kingdom)

Verified Review | I have recently travelled with my family from Bristol to Malaga 10/8/17 on the 6.05am flight and I cannot thank the staff on the flight enough. My two year old had been poorly before we flew and she was sick on the flight and they acted very quickly and without a fuss. Within minutes we had a new seat cover, seat belt and bottle of water for her. They continued to check on her for the whole flight! I would like to thank staff who were so efficient and helpful during the flight! Very professional service! I would travel with my family with easyJet again.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBristol to Malaga
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Our experience was horrendous"

(Australia)

Verified Review | Gatwick to Madrid. Our experience with Easyjet was horrendous. Our flight was cancelled at the last minute, and we were notified at the boarding gate after our initial departure time. We were initially told that all flights to Madrid Barajas were being cancelled due to bad weather conditions, however a quick Google search confirmed that this was not true and that ours was the only cancelled flight to Madrid that day. We were escorted out of the airport to a poorly organised customer service area where we were promised by the customer service staff members that we would be refunded for our flights and reimbursed for our new flights to Madrid, transportation costs, accommodation and even food expenditure. We were told that we could not book another flight to Madrid with Easyjet until Monday the 10th (in over 3 days) as their flights were fully booked until then. This was not true, as they were still offering flights for that weekend on their website. However, we couldn’t do anything about it as their ‘support’ staff were unresponsive and dismissive, so we went back home to central London, and tried to look up affordable alternatives that would get us to Madrid in time for the music festival we had paid a lot of money to attend, and to the Airbnb that we had already paid for as well. The cheapest tickets we could find were £200 stand-by tickets (each) with Iberia, on top of the £80 each we had already paid for the Easyjet flight. After leaving Madrid, we were informed by Easyjet that they were actually not going to be refunding us the cost of the flights as their flight was cancelled due to bad weather, and they added that they could not refund our Gatwick express tickets as we sent them a copy of the bank receipt of the tickets with corresponding photos of the tickets, rather than an itemised receipt that we were not given from the station clerk. Overall, because the cancelled Easyjet flight, we had to spend: £280 per person for the flights, £35 each for the Gatwick Express, a wasted £60 on pre-booked accommodation in Madrid, and a lot of stress. That is over £1000 wasted between three people for a short-haul trip. Easyjet has refunded us nothing in return, thus we will never be returning to use their services.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteGatwick to Madrid
Date FlownJuly 2017
Ground Service 12345
Value For Money 12345
no
1/10

"Delayed 6 hours"

(United Kingdom)

Verified Review | Stansted to Glasgow. Delayed 6 hours due to a hole on the runway. Told no food vouchers were available due to a technical issue. Flight was scheduled to arrive at 19.20 and we didn't make it to Glasgow until 00.45. No easyJet staff were seen after 8pm as they had clearly finished their shift - not helpful and left spending more money in the airport after being there from 16.30.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteStansted to Glasgow
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"staff ignored his pleas for help"

(United Kingdom)

Verified Review | This review relates to a flight from Toulouse to London Gatwick in August 2017. I shall try and be candid and clear and as impartial as I can. Firstly, I found the website easy to use and clear and follow-up emails were constructive and informative. I found the Easyjet luggage charges to be very pricey. Check-in as operated in Toulouse was efficient and the staff well-presented and polite. While checking in I was aware of several elderly people struggling and no one being helped. Toulouse is often used by people travelling to and from Lourdes and as such attracts pilgrims and frail people seeking spiritual input. The flight to London was delayed by around 50 mins and passengers were herded into a waiting area. I witnessed an elderly gentleman struggle as there were no seats for him and staff ignored his pleas for help. I assisted the gentleman down a steep flight of stairs as the boarding process entailed steep stairs and then more stairs to board the flight. During the boarding of the flight only one crew member welcomed passengers and I saw 2 other crew members ignore elderly people struggling to place items into the overhead compartments. The safety demonstration as taken seriously and conducted in a professional manner. Snacks were available for purchase. The crew failed to deal with an irresponsible parent who allowed her child to run up and down the aisle during the flight. Disembarkation was orderly.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteToulouse to London Gatwick
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"also very nice flight"

(Portugal)

Verified Review | Faro to Paris Orly. It was the first time for me and my family with easyJet, the plane was full but it came to us has a nice surprise we got speedy boarding because we had a child. And also has we had kids we were invited to check in our luggage for free and pick it up later, must say that we were surprised with the nice staff and also very nice flight, will use again
AircraftA320
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteFaro to Paris Orly
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"how not to run an airline"

(United Kingdom)

Verified Review | Flew Liverpool to Belfast with easyJet. Worst service going! Didn't inform us of a 1 hour delay until they had boarded us including a screaming child. Made us stay seated for 1 hour plus whilst they waited for an extra attendant. No drinks or anything. Why not leave us on the airport! Common sense would dictate that. Plane was full of screaming kids getting impatient. Full marks for easyJet on poor services and how not to run an airline. They knew the staff member was sick the night before so why not the issue then?
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteLiverpool to Belfast
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"flights late by over 1h and 1.5h"

(Switzerland)

Verified Review | Flights to and from Edinburgh to Geneva were late by over 1 and 1.5h respectively. On both occasions easyJet was the only airline with a substantial number of delayed flights (according to departure screens). It appears that the problem is systematic unrealistic scheduling. The second point constitutes an aknowledgement of the fact that the destinations were eventually reached.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteEdinburgh to Geneva
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"pleasantly surprised by the experience"

(United Kingdom)

Verified Review | Luton to Faro. First time flying with easyjet for several years and I was pleasantly surprised by the experience. No queue at bag drop and boarding was well managed, despite being a very full flight. Both flights were on time and the planes were new and clean and although the new slimmer seats are not that comfortable they are OK for a flight of this duration. Cabin crew were friendly and efficient. Overall both flights were pleasant and hassle-free.
AircraftA320
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLondon Luton to Faro
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes