easyJet

✅ Trip Verified | Easy baggage drop at Gatwick but boarding was disorganised. Onboard service was good and flight arrived on time. Seat was cramped and no space for bulkhead passengers to put hand luggage in overhead compartments nearby, so had to store them many rows behind!

✅ Trip Verified | Terrible airline with horrible online customer service. My flight from Milan to Prague itself was fine, but it was the issue I encountered a week beforehand which will be the reason I would never fly with Easyjet ever again. I was forced to cancel my flight from Naples to Athens due to an injury I sustained whilst on my European vacation. This flight was not refunded to me despite having purchased their travel insurance they offer when buying plane tickets on their website. When I made the claim they informed me that in the fine print of their terms and conditions, this travel insurance is only valid for Italian citizens. So essentially they sold me a service that they knew would not be valid if claimed by any international travellers. This sort of deceptive business tactics shows nothing less of the poor ethics this company has towards its customers.

✅ Trip Verified | Never fly with easyJet. Horrible customer service in Lisbon. They close their gates 1hr before flight time. So in order to make your flight on time please arrive 3hrs before your departure time. Missed our flight and lady at ticket office was charging us about $300 to put us on the next flight including our luggage price. I told her it’s too expensive so she advised to look online and book another flight. So that’s what I did since it was cheaper and better timing. I arrived to Barcelona to claim my luggage from my missed flight — turns out my luggage was still in Lisbon. Unbelievable. Nice guy in Barcelona did help. Everyone at Lisbon, at least 4 different customer agents did not help at all.

✅ Trip Verified | Outbound flight from Glasgow to Faro on 21/10.23 was about 15 minutes late but not noticeable, uneventful flight apart from a young child continually kicking the back of my seat and a parent who didn't know how to parent. Arrived early. Crew seemed upbeat and friendly. Return flight from Faro to Glasgow 28/10/23 was a different story. Faro was a disaster. Check in/baggage drop was at the very far end of the check in desks and was queued out the door. 1 person manning the desk. Eventually someone else appeared then the check in changed to Glasgow and Belfast with just 2 people manning it. The queue by this stage was crazy. Eventually they opened up more desks but took nearly an hour to drop off bags. Next was security, queued out again with only a few channels open. Took a further 25 mins to get through this. Then passport control, once again queued out with only a couple of desks open. I suspect had our hotel transfer not been early we could have easily missed the flight as we only ha a short time after arriving at the gate before boarding started. Flight was ok, apart from the usual lack of legroom and again, though departing a bit late, arrived early at Glasgow. Easyjet was ok but Faro Airport was a nightmare.

Not Verified |   Charged £48 per case at departure gate, because my wheels were too big to fit in sizing box. Never fly with them again.

✅ Trip Verified | During flight EZY8035, the 16.35 from Gatwick to Tenerife South on 18th July 2023, the seat (about 13c) of my son was given to another passenger. My son is a full-fare paying passenger (although less than 16 so I am writing this on their behalf). After boarding and takeoff as normal, the seat was momentarily vacated. A passenger in the same row lay down and started to occupy the seat. Neither my son nor I were asked for consent or even informed of this action. All I could tell was a passenger who looked as though they were recovering from a heavy night and wanted a lie down to recover. To enable this, my son had to sacrifice their seat for an indefinite length of time. I raised my issue with the aircrew. My concern was passed between two cabin crew and escalated to their superior. I was told that as I'd momentarily vacated, I had to maintain this status quo and sacrifice my son's seat. No alternative was offered. No timeframe was given. The only option I was presented was for both my son and I to squeeze into the same seat. It transpired the situation lasted for the majority of the flight. The FAA states "The safest place for your child ... is not in your lap". Yet this is the situation I found myself in and had to try to explain to my son. When I escalated my concerns, the best the senior cabin crew could offer was advice I should write to customer services and request a refund for my son's seat. I followed this advice. Easyjet has offered no refund at all and closed the case.

✅ Trip Verified | A very mixed bag. As a party of 4 we each booked and paid for 15kg hold luggage, before departure, I received an email saying we had 23kg. 3 of us had about 10kg and one went for 23kg. bag drop at Bristol was exemplary, machines worked well and helpful staff on standby to assist - no mention of extra fee. Bordeaux departure was mess, it says Billi L on the boarding pass, but who would know that that meant a shed at the end of the main terminal that was for low cost airlines - all the Departures signage coming from the hire car drop zone is to the main terminal in the opposite direction. At bag drop there was initially only 1 person sitting at a desk who was more interested in talking to colleagues rather than check in passengers' luggage. Then 2 more arrived and a panic to pull forward passengers travelling to Palma and Marseilles. The last member of our party was charged 45 euros for excess baggage despite having the same baggage as on the outbound flight. The rest of the boarding procedure was an equally overcrowded, hot and unpleasant experience. Why not use the main terminal, especially now it is about empty following France's partial domestic flight ban. Low visibility at Bristol resulted in an aborted landing followed by diversion to Cardiff. The crew were excellent, they kept us informed throughout, the captain stood at the front of the cabin and gave updates directly. The weather in Bristol cleared, they refuelled and got us there a little 2 hours late, well handled.

✅ Trip Verified | I have flown with easyJet several times in previous years, but this time I had the unfortunate experience of learning about their handling of flight cancellations. First, I should note that the easyJet terminal at Schipol Airport is separate from all other airlines and has inadequate seating and very limited services. My flight from Amsterdam to Naples was canceled about 30 mins before the departure time, without any prior notice whatsoever that there might be any problems. There were no easyJet staff available to explain what to do. Asking other passengers with previous experience of easyJet cancellations was the only option. I went to the easyJet desk in the baggage claim area but the staff did nothing to help the stranded passengers. Recovering my checked package took 2 hours. After a long delay, the easyJet app offered the option to rebook on another flight, but in fact there were no other flights to Naples, Rome or Milan during the following two days. Compared to my experience with other airlines in similar situations, this was absolutely the worst.

✅ Trip Verified | Pretty poor performance by easyJet at their “focus city” of Naples. Whilst bag-drop was straightforward and easy, getting through passport control was a total nightmare. At least a couple of hundred passengers were trying to reach the immigration booths at the B gates but were prevented by doing so by temporary barriers erected ostensibly to control the crowds but which instead resulted in passengers being kettled and trapped in scary conditions (i.e. risk of being crushed and little to no working air conditioning). One could argue this is the airport’s responsibility rather than the airlines’, but both Ryanair and jet2 sent their staff to the barriers to allow ONLY their passengers past the barriers; easyJet passengers were not allowed through and had to wait for other airline passengers to pass through and then slip through behind them whenever they could. EasyJet did not send down any staff to advocate for their passengers stuck behind the barriers and it was the most chaotic crowd I have ever seen waiting to be stamped out of any country. As a result, our flight was delayed by one hour simply because half of the passengers were still waiting to clear passport control (I overheard one of the ground staff confirm this to the cabin crew after I had been able to finally board). The flight itself was fine, but the experience at Naples airport was harrowing and it was upsetting to see how other low cost airlines bothered to get their passengers passed the barrier whilst easyJet staff were nowhere to be seen.

✅ Trip Verified | Absolutely terrible. From start to end the experience with them is as awful as it can be. First, buying a ticket is full of pop ups and weird advertising jumping in your way; glitches and more glitches; their boarding is always last minute; at the entry in the lounge you see the fed up, grumpy, not well-mannered staff; the staff always try to find something on you to charge you extra. On my last trip there's this staff member in LGW, not very presentable, checking the boarding passes - he asked many travellers to insert their baggage in a tiny space to verify the measurements; if it was half an inch bigger than that, then he tells the travellers that would be £48 extra charge. The only pleasurable person so far was the pilot, could see and hear his positiveness; he was assisting a little the staff in the flight to do their duties; then he apologised to us that he cannot do that anymore as he's got a plane to fly.