CSA Czech Airlines

✅ Trip Verified | I took early morning flight from Paris-CDG to Prague-PRG. There were no services available on board (wifi, entertainment system), but the flight was very short (like most of EU flights) so it really doesn't matter. Flight was late approx. 1 hour because of previous delay. We were flying in very old Smart Wings aircraft which was very noisy and overall uncomfortable. Seats were made of leather, which was great - because they were warm all the time, but the legroom was very small. The crew was very kind, but the prices of food on board were really high. Despite that, CSA offers really the best prices for cigarettes on board among EU airlines. It is very traditional EU low-cost airline. In fact, I have nothing to complain about expect the old aircraft and ticket price.

✅ Trip Verified | Madrid to Odessa via Prague. Disappointed. On the first flight, we waited 45 minutes in the jet bridge, due to the plane being cleaned. Well when we got in, my seat was dirty, and there were crumbs all over the place. However, we did order the In-flgiht meal and it was amazing, if you do fly with this airline, I recommend buying an on-board meal. Our second flight, was delayed by four hours, departing at 2 AM. Once we got to our destination, we waited another hour for our luggage. By the time we left the airport, the sun was already up.

✅ Trip Verified | Prague to Helsinki. Had to pay 45 eur for 20x20 cm bag at the gate because it was “additional item” to a cabin sized small suitcase. Handbag had to either be put in suitcase (which was full) or pay 45 eur.

✅ Trip Verified | Flying from Amsterdam to Prague on Oct 18th. The boarding has been delayed and real disorganized. The plane was fully booked. I was astonished to see that the cabin crew allowed couple of passengers to board the plane with an open can of beer in their hands. The plane was dirty and service was lousy. Perhaps this is why people are bringing aboard their drinks. Everything looked real cheap (ex. the airticket) and amateurish. A very poor customer experience.

✅ Trip Verified | Stockholm to Prague booked for December 2018. I am very dissatisfied with their service and do not want to ever fly again. After booking I realized immediately that I by mistake typed my name twice instead of writing my boyfriend's name in the passenger column. I called them and cancelled the flight within an hour so that I could book again with correct name as it states on their website that it is not allow to change names for 'safety reasons'. When later talking to the agent, the airline refunded me only 20 euros out of 350euros! They said it is my mistake that I cancelled my flight. Completely inhumane. They try to rob people of money and go low cost at the extreme I will never fly with them again!

✅ Trip Verified | Copenhagen to Prague. This is the worst airline and customer service i have ever experienced, and i have been traveling around the world for 15 years and seen it all. First we were forced to pay for our cabin baggage because our laptop bag and purse counted as our "cabin luggage". Its was 3 of us flying and in total we had a backpack, laptop bag, my purse a small suitcase and a store bag with a present. That apparently counts as 5 pieces of "luggage". As far as i know everyone is allowed one personal bag and a carry on?! The women who i was speaking with was so rude and said that whoever told us we could bring that stuff, wasn't doing their job (other people with the airline said it was fine). When i showed her written proof on our boarding pass that we brought the allowed amount she claimed the boarding pass doesnt mean anything and the website states otherwise. I found on the website then, that in fact we didn't need to pay and our carry ons were perfectly fine with the rules. And to top it off, we pay for the "extra luggage", board our flight and then we have no room for our things in the overhead compartments. Literally 0 space. So we nicely ask the flight attendant if she could put our things anywhere else. She rudely says no and tells us to put it under our seat.

✅ Trip Verified | Prague to Amsterdam. Forced to check a carry on bag at the gate, pay 45 Euro and then they lost my bag. To make matters worse I was connecting on a different airline to Toronto and then Vancouver. So I had to exit the secured area and pass security a second time. Rude, impatient, dismissive. A truly bad experience from start to finish. I will never fly with them again.

✅ Trip Verified | Prague to Copenhagen. Flight was cancelled, but not after waiting two hours with no info, being boarded, waiting another half an hour in the plane and being kicked out. But that was just the beginning of the fun part. Initially the flight was declared "delayed" with no further info what is going on in terms of changing aircraft or rebooking. People on the ground knew nothing, keeping us in limbo as we could not receive a compensation if it was delayed. Then after about 4 hours the flight was cancelled. And then the earliest flights we could be re-booked for were on the next day. My foot will never step into an aircraft of this company again.

✅ Trip Verified | Milan to Stockholm via Prague. In my personal top 3 worst airline in Europe. The only time I had to fly with them for business I got delayed because of the rain in Prague. I missed my connection and then the usual happened : no indication where to go, priority line closed at transfer desk, having to wait for hours to get another flight, staff giving incomplete indications etc. My day of work was lost because of them. Compensation was almost nonexistent. If your flight as any little problem, they will let you down.

✅ Trip Verified | Barcelona to Prague. I bought ticket with Czech Airlines, but the flight was operated by Smartwings, one of the worst airlines. Their Boeings does not have much space for legs build for low cost company with this configuration.