Copa Airlines

✅ Trip Verified | Terrible experience. I missed two consecutive days of flights because of miss information. Copa airline has the worst customer service I ever encountered, they do not have a working phone number to call then and no way to get an answer by email. However, I did also noticed that there are some agents willing to help but they are very busy and the only way you can talk to someone is by getting to the airport while they are processing check-ins and wait a few hours until they are done, if they have time and someone is willing to help you could get help. On 12/8 I went to take my fly from SFO (with a layover in Costa Rica) with the info I could gather on my own and my negative C19 test but it’s was impossible, so they booked a flight for us to Costa Rica for the next day through LAX, and even though I was on time to board Copa an hour before departing they made it impossible for us to take the flight because of malfunctioning of their systems and miscommunication, so last night while I got stuck in LAX from 8 pm to 7 am 12/8-12/9 and after waiting until 3 am to talk to someone, I asked for credit and cancel and credit the return flights and this person told me that I didn’t need to cancel the flights ether the return flight just not to show and I would get a credit, but I didn’t believe her and I realized I was wasting my time talking to her so I’ll have to go to SFO airport and talk to someone else there. Reading the reviews and experiencing all this plus the unfair treatment that I saw at the LAX airport not only to me it totally makes me regret having to book with them and even wanting to travel. I'm looking forward to talking to someone tomorrow when I go to SFO and see what can be done. I'll do my best to update.

Not Verified | Their return policy is the worst I ever seen. Seems impossible to get a refund. I tried to cancel 5 hrs after I booked and waited 40 minutes on the phone to get a rep. He told me I had to submit a refund request on there website. The requirements are just impossible to get a refund. They don’t deserve business just out of principle because they are unethical.

✅ Trip Verified | Been stuck in Nicaragua for 7 months waiting for a refund or a flight back home. Copa is not answering the phone anymore and when I try to access website to get infos on what's going on with my money I get this message : "We are sorry, but the server is unavailable. Please try again.". Filed a complaint to BBB, hope I get my 640$ back, but I'm not holding my breath. Worst airline ever.

Not Verified | Flew from Montego Bay to Trinidad via Panama City. The flight was over 4 hours late, which made me miss the connecting flight to Port of Spain. We were misinformed which kiosk to go to, which then they insisted I needed a visa to leave the airport which I didn't. By the time I clarified this it was 11 o'clock. Some issues emerged from immigration, which made me stuck in the airport for an entire day. Flight had no halal options. I was given a measly USD150 voucher for future flights. Due to Covid, I asked for a extension of the voucher which they declined. This is an awful airline. I will never fly with them again.

✅ Trip Verified | Nassau to Houston via Panama City. The wedding / trip was canceled due to covid and no refund would be given by Copa or through the insurance I also purchased. Horrible! Out 300.00. Purchasing through Priceline. A third party also made things a challenge still with no refund.

Not Verified | True to Covid we are unable to travel and Copa Airlines doesn't give any refund. Never ever more. We travelled since many years with them but its the last time!

✅ Trip Verified | Fortaleza to San Juan via Panama City. This is definitely the worst of the worst airlines ever. I came to check in at Fortaleza airport in Brazil like 3 hours earlier. The manager wouldn't let me checked in because apparently there was a problem with my ESTA to enter America. Then he took 4 hours to check that everything was ok, to then said everything is fine now. By that time my flight had already left and he would't give me a new flight or give me a refund although it was all his fault for taking so long to check on something. I ended up losing $1400, how horrible. I would definitely never book a flight with this airline and i wouldn't recommend anyone to fly with them. They have the worst policies and don't they even care about there customers.

✅ Trip Verified | Booked a flight for June 5th Medellin to Kelowna with Cheapoair. April 26 the flight has changed or cancelled with info as to which. Very poor info with no explanation. Tried to call reservations which is not working. Can't change the flight info online. It would appear that Copa has withdrawn the flight but is not providing credits. Cheapoair is Cheap o service.

✅ Trip Verified | Guayaquil to New York via Panama City. Extremely disappointed with service from Copa. We were stranded in Ecuador by them. By 14th of March Ecuadorian government had imposed restrictions entering the country starting on 16th of March. These restrictions did not affect departing flights. on 16th of March we purchased tickest from Guayaquil to JFK via Panama City on the 18th of March so only 2 days later. By that time Copa had to be aware of the restrictions already. On 17th our flight was canceled by Copa and the customer rep on the phone insisted that there's nothing they can do as the government forbid them to fly. Which is simply not true. I made an request for refund on their website and they denied it stating that they can only offer me chance to change the ticket until end of 2021. Which is a very crappy deal as I have no intention flying with them again. I feel they scammed me out of the money as they had to already know they will cancel the flight when I purchased the tickets. This is not okay in any way. Luckily Interjet didn't cancel their flights and we could fly to New York via Cancun instead (off-course cost quite a lot).

✅ Trip Verified | I did not get to fly with Copa Airlines because due to COVID19 my flight was cancelled via Expedia. I try to call in for a refund from Expedia the robot said unless your flight is 72 hrs before your date they can't get me to a customer representative. So I thought I'll try Copa, but they said since it's 3rd party they can't help me.