Condor Airlines

Business Class below standard despite the new airplane, with Economy seats fitted into business class shells lying flat. Definitely not a business class seat. Very uncomfortable and narrow, not suitable for tall people. Boarding was a mess, keeping us waiting 75 minutes standing without any news about what was happening. The call centre barely speaks English. Strange service with first row of business being more expensive and getting different amenities than other passengers. Kept on promoting paid upgrades until the flight left as if trying to collect money as much as possible. Definitely a low cost business class below standards airline company despite the publicity made around the new aircraft and seats. Would not advise to fly Condor at all even in Business Class in the Airbus A330 Neo.

✅ Trip Verified | Our bags were not on our flight to Portland so we filed a delayed baggage claim. There was zero communication from Condor. I tried calling and emailing Condor for help. The email on the baggage claim form got bounced back and is not a working email. On day 8 we got a call from Alaska Airlines saying that our bags were in the lock box in Portland for 7 days. They turned it over to condor on June 7th and Condor did not contact us. On day 8 Michele from Alaska Airlines called us because she was shocked our bags were still there! It appears that Condor does not have a system for dealing with lost bags. We had to wait 8 days to retrieve our bags when we could have had them the next day. This is so unacceptable and caused much hardship. I had medical devices and medication in my bag. I think Condor should take responsibility!

✅ Trip Verified | I have booked a trip to Athens, Greece (Transit through Frankfurt) on Condor airlines. The ticket includes a standard meal on long haul flights, but they don't give an option to select the meal type (Vegetarian). Called to customer service to see if they can help, but they were not able to help and said the only option is to pay $22 to select a upgraded meal. Bad customer service. If you advertise and include standard meals as part of the ticket, it is a basic option to allow the customer to select meal type on the website or through the call center. Very bad customer experience. Similar issue with TSA pre check number. The website advertises that they accept Known Traveler number to go through TSA pre check at the airport, but you cannot update it on the reservation. Tried emailing the customer service and they also said it cannot be updated online or through the call center.

✅ Trip Verified | My wife's flight was delayed due to crew not showing up on time in addition to many other reasons. She landed late in Seattle and missed connecting flight. Was told by connecting Airline to either get another connecting flight or get a voucher for Hotel through Condor help desk. The girl sitting there at the Condor booth was playing on her phone, when my wife asked to help with getting hotel voucher or moving the flight earlier, and her response was sorry I cannot help you, my supervisor will be here to help you in 30 mins. 30 Mins came and other girls were there also there playing on their phones. My wife came up to ask 2 or 3 other female employees who came to the Condor "HELP" Booth to work on the voucher so that she can get to the hotel with the infant as they have not slept for over 20 hours. All their response was, we cannot do anything, and our supervisor is busy. After over 1 hour, my wife confronted these employees and and pressed on them to call their supervisor. After over 1 hour, supervisor came down and did apologize. I expect an apology and a voucher.

✅ Trip Verified | Very disappointed! Terrible check in process. Lost my travel stroller. I was travelling with my baby so as always took our travel stroller which supposed to be given me back when leaving the aircraft. Even though there was a label on it saying to be returned they automatically transferred it! It make my trip terrible experience as I needed to transfer myself, my baby and the carry on baggage to the other side of the airport! The personnel rudely said there is nothing to do with it! The stroller is missing! Did not get to the final destination. How disrespectful they are to do this to parents carrying babies?

✅ Trip Verified | Too many delays! The Flight had 2 hours delay and during that this airline didn’t even give us any water or snack! This is so cheap and I don’t recommend this airline! Also they charged me extra $60 just for my carry on.

✅ Trip Verified | The absence of the service. The baggage is lost, no contact, no information on the web site that does not operate in standard way. Even the report form does not recognise the flight number. So tricky management that no human contact the only machine voice.

✅ Trip Verified | Pros: Cheaper than most other airlines from Seattle to Europe. So, I will give them a couple of 'stars' for that. But if all of the airlines were around the same price, I would never fly this one again. Cons: Website is very difficult to navigate. Finally ended up booking ticket on Expedia, which took 5 minutes as opposed to the amount of time (and frustration) I expended trying to book on the Condor website. Boarding process is terrible in both Seattle and Frankfurt. No priority boarding for B-class. No boarding by groups or rows. No announcements by ground staff. In Frankfurt it looked like they didn't even give priority to people with disabilities and parents with young children. Complete chaos. Staff on board are OK, but most are not particularly friendly. Seat on one leg was beat-up and required constant shoving of bottom of seat to slide under top part of seat to keep bottom from sliding forward. 4.Food is terrible.

✅ Trip Verified | Mostly a great experience. Toronto to Frankfurt then Austrian Airlines to Vienna Fare Class: Business (Upgraded to Prime Seat) Nice new A330neo plane. Lovely livery and the plane still smell new. Crew were efficient if not overly friendly. Fluent in English and German. Menu options were good. Cold appetizers were nicer than the hot meals but overall no complaints. Wine selection was good. Great long haul business class hard product. Comfortable pod seats with plenty of space and felt fairly private. I upgraded to Prime Seat and had so much space especially in lie flat position. Able to sleep comfortably. Love the pyjamas provided. Comfy and worth keeping. Boarding was a gong show. No sense of organization or dedicated boarding calls for each group. Just a mass of people trying to board all at once. No priority boarding observed. Overall good experience and certainly cheapest transatlantic business fare I could find. I would not necessarily upgrade to Prime seats again as other seats in business were equally good.

✅ Trip Verified | Booked & paid on Condor Air Website 2 roundtrip Business Class Seats from Los Angeles to Barcelona via Frankfurt. Received following itineraries: LAX to Frankfurt Condor Business, Frankfurt to Barcelona Economy with Lufthansa (their chosen partner). I contacted Condor to complain they advertised full flight as Business but part of received itinerary is Economy. They said they have no control what type of seats their Lufthansa partner assigns & I must take this w/ Lufthansa. Told them I did not choose Lufthansa & did not buy my tickets from Lufthansa but Condor did & they falsely advertised a full Business-Class seat. Condor refused to help. I Contacted Lufthansa & was told Condor only books economy w/ them & I will have to pay additional fee to get Business seats for remaining part of trip. I paid Lufthansa additional $640 for mine & my daughter’s seats. Upon checking in at the LAX Condor counter, I mentioned additional fee I had to pay to upgrade 2nd portion of my flight. I said I had to pay twice for Business seat from Frankfurt to Barcelona (& returning flight). Agent said to file a complaint with Condor to get reimbursed for paying twice for Business seats. I filed a complaint; Condor rejected. My LA to Frankfurt Business seat did not recline, making it less comfortable than Economy seat that reclines to some degree. I had to seat at an upright position. They offered $100 coupon to purchase one of few items offered on their inflight magazine! A Business class ticket costs 3X Economy; my seat was less comfortable than Economy seat. Flight attendant told me their planes are outdated, missing much needed maintenance, Condor won't spend money on making repairs on their old planes. She said they routinely apologize to passengers & are embarrassed by the condition of their planes. On the return flight from Frankfurt to LA on Condor Air the Entertainment monitor on my seat was physically broken & did not operate. Flight attendant apologized & repeated same comments other Condor flight attendant said on previous flight. Once landed at LAX, my checked-in suitcase was delivered badly damaged beyond repair. There was a Condor Air employ at the carousel helping other passenger with damaged suitcases. She assisted me to logon to Condor baggage damage site & showed me how to take numerous photos of every corner and side of suitcase & upload them to their system. Condor employee inspected the suitcase & confirmed the damage; Condor claim system generated a claim #. I was told I will be contacted for assistance, but never did. I filed complaint at Condor website; got rejected. Questionable practice at website complaint process is that to complete the complaint process passengers must include their bank international code, routing number, account number. They do this to intimidate people from submitting complaints as it is impossible to complete their process before sharing this highly sensitive information. I don’t know if this is a legal practice in the US. I understand they may need this information if they choose to reimburse a passenger. But why would they ask for this information before even reading one’s complaint to decide whether to honor the complaint. They read my complaint, rejected each and every one of my grievances, left me with a broken Delsey suitcase, and have my highly sensitive banking information on their record!