Condor Airlines

✅ Trip Verified | Seattle to Frankfurt. No customer service help whatsoever. I paid for round trip tickets that were canceled after getting to the destination. 3 hours on hold total. Not helpful with rebooking flight. Was charged $500 more to get home. The Alaska flight that took us from Seattle to Portland was connected to the Condor flight was canceled and never reimbursed. Attempted to resolve and not able to over the phone. Attempted to by online site but they want bank information that I am not willing to give them. They should be able to credit the credit card that they billed. Most frustrating and horrible customer service ever. Plus didn’t get our bags for 4 days so had to buy toiletries and some clothes.

✅ Trip Verified | I was flying from Lanzarote to Munich, my luggage was lost and 80 suitcases of other passengers were delayed. First 5 days, they were saying, that I must be patient and, that they will start ‘extended search’ after 5 days. I called them after 5 days, they told me that I can fill the complaint form and I will receive an answer within 5-8 weeks! Thank you very much. After 8 days suitcase was brought by a postman: they did not even tried to send it fast. They told me, that they will call me to ask, when I will be at home – nobody called. They service hotline was only saying, that I can send them an email, that of course nobody was answering. After 25 days, I have received an answer to my complaint, that it seems, that everything is already delivered, that they do everything possible to avoid such situation (80 suitcases were missing) and that they hope I will give them a second chance. Hotline did not even called the airport or checked baggage status online, so I do not think, they did everything possible, I do not think they were sorry. I will personally never give them a second chance, it was too much stress for me.

Not Verified | Frankfurt to Cancun. Never fly with Condor again. for an over 10 hours international flight it has only 4 free movies and 4 free episodes. The other movies you have to buy. No free headphones. No blanket on board. The seat has no head holder. Cabin crew barely smiles. They were doing everything like a robot. During online check-in seat cannot be chosen. Super uncomfortable for the journey. The meal has small portion and not tasty. They charged anyway quite a lot for the flight! But they run everything like a budget flight: need to pay additional for choosing seat, for free movies, for headphones, for additional food. Really disgusting operation strategy. Probably you need to pay extra for the cabin crew to smile at you! I give them 1 point because of the tasty desert.

✅ Trip Verified | Frankfurt to Cancun. Misleading upgrading process from economy to premium economy through their website, resulting in a couple separated in a 11 hours flight. It gives the option to upgrade in step number one. It shows a premium economy box next to both names in the second step making you believe that you can pay for both and get upgraded. It charges only one upgraded seat in the payment step, because only one was available, although at the second step it sets the premium box sign next to both names. Thus a couple is separated in two different sections of the aircraft just because the algorithm tries to sell anything available by tricking the customers. Indifferent flight attendants that ignore an issue that occurs by the airline.

Not Verified | Vancouver to Frankfurt. My partner and I flew Condor Airlines last year. There was a documentation issue and we asked to change our departure date, several days prior to the flight. Condor, unbelievably, refused to rebook our ticket over the phone and told us to try to rebook our ticket at the check-in counter, on the day of travel. Of course, the check-in counter could not help us other than to cancel our ticket. After spending several hours on the phone with the accounts department of Condor, we were given new tickets and an apology. The flight went without incident. Then, five months later on December 24th, we received a rude and demanding email that we should now pay for the first flight, which we had asked to be rebooked. We will never travel with Condor again.

✅ Trip Verified | Cancun to Amsterdam via Frankfurt. I found the seats in Premium Economy worse than on many Economy flights. Considering it was a very long flight, I could not sleep at all as it was so uncomfortable. The portion size of the food was really small and even though I had asked for a gluten free meal, I was denied it because I didn’t have a receipt! Only one of the cabin crew were friendly. To top it off, no wifi was available! Needless to say, I am never flying with Condor Airlines again!

Not Verified | I flew on Condor several times when Lufthansa owned it and was delighted. They have since been sold to Thomas Cook and the experience was very poor for my flight from LAS to MUC. The seats are miserable — there is so little leg room, and I’m only about 5’8”. I have never been on such a pitiful long haul flight—and it is not inexpensive. They charge for movies—really?? And the change of planes in FRA was a complete disaster. No announcements or signage, and no one knew we had to check in again, or where to do so. Everyone was confused and angry. I will not ever fly them again.

✅ Trip Verified | We flew from Kuala Lumpur to Frankfurt on 17th December 2019. We paid € 300 per person and I guess you get incredibly unprofessional service when you pay peanuts. We flew in a Boeing 757-300 on a long haul flight from Kuala Lumpur to Frankfurt. Way too small of an airplane to travel in! Small chairs, 3x3 with barely any legroom. - No in-flight entertainment! No screens in the back of the Plane seats, only old LCD screens from the ceiling in the middle, on which they showed flight information and in the morning exactly 1 hour of old episodes of some comedy series. No iPads, no WiFi for use with your own phone. No power sockets or USB chargers. Boarding started 1 hour later without any communication whatsoever to the passenger. Only when the boarding was finished (in a unprofessional way without microphone etc.), the captain explained that there were problems with loading the food, because of the fact that the airplane was not suitable for such a long flight. These were his own words! Refueling in Dubai. Another sign that the airplane was not made for such long flights. We couldn't leave the airplane and it took a little more then an hour, before we took off for the next 7 hours. Breakfast was butter, jam, cheese, ham but no bread. No communication about the fact that there was no bread. Not one of the crew explained why there was not bread. Passengers had to ask themselves why there is no bread and some of them got a sandwich, while the rest wasn't even complaining because it's so weird I guess. Warm food was OK though. All and all, the whole charade looked incredibly unprofessional, it gave me a bad feeling. I will not ever advise anyone to fly with this organization!

✅ Trip Verified | This was my second flight with Condor. The first was two years ago and went fine. This scheduled flight was Frankfurt to Seattle via Las Vegas. The crew at the gate were disastrous. No announcements were made except to notify people that seats were available to upgrade at a reduced price even though people were queuing up to board in the line that was for a passport check, which resulted in boarding beginning 40 minutes late. Business class and premium economy board from the same lane at the same time; however, when in line I was told business class first. Fair enough. Then they called for premium. When I tried to board then the lady told me no, business class first. This happened twice more. The flight was then delayed for more than 2 hours for an engine repair. Seems like something that should have been caught earlier. Sitting in our seats for two hours with no air conditioning was unpleasant and the crew never offered even water. To make up for the inconvenience of the delay, everyone on the flight was offered access to the "premium entertainment." Which was nice, but for those in business class or premium who already had that access that didn't mean much. Flight was fine once we got going. Because of the delay we missed our connection to Seattle. I was pleasantly surprised that Condor did actually take care of things for us on this end (because we booked with them directly): they rebooked us for the next morning, covered the hotel, food vouchers, and transportation to/from the hotel. Ground service in Frankfurt was terrible but the assistance in Las Vegas was pleasant. Overall I don't think I'll fly Condor again.

✅ Trip Verified | Frankfurt to Las Vegas. I am sitting in the dreadfully uncomfortable "waiting area" after "upgrading" for only $230! The flight is delayed again. No weather problems, etc. From Frankfurt airport, you are parked in the bowels of the airport just to find the gate. The staff is surly at best and the common response is: "What do you want me to do about it?" There is no place to get food or even water.