✅ Verified Review
| London City to Amsterdam. My KLM flight from LCY to Ams was cancelled due to a heavy storm at Amsterdam and I was rebooked to a partner flight operated by Cityjet. Obviously this flight was impacted by the storm as well and we faced heavy delays (5,5 hours), nothing Cityjet could help given Schiphol was facing serious ATC restrictions. What Cityjet could help was the extremely poor communications. On the airport they kept moving the expected departure time by 30 minutes every 30 minutes. Although Schiphol already reporting a 2 hr delay. When I approached Cityjet through twitter, they did confirm the later departure time, but still nothing at the airport. At 6:15pm they finally announced a gate, with a departure time at 6pm. Everybody rushed to the gate, but nothing happened. When I asked the gate they said they expected boarding around 6:45. Again I asked why it didnt show on the information displays. Ground staff said they could not change that. At 6:45 we boarded and the pilot announced that we did not have a slot time confirmed, but that the company was working on an as early as possible time. At that point Schiphol was already showing an expected arrival of 11:40PM. Eventually we left around 9:45 and indeed landed 11:40pm. Again, in circumstances like this you cannot blame Cityjet for the delays. You can expect decent and honest communications. Cabin staff was great providing frequent drinks during the wait. Seat comfort is extremely poor given the 3x3 layout. Having to wait 3 hrs in a full plane didnt help either of course. At arrival we have to wait another 15 minutes at the gate, before ground staff was able to connect the Jetbridge. At 0:10 we finally could leave the plane.