CityJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 100 reviews
6/10
3 star Skytrax Rating
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1/10

CityJet customer review

(Belgium)

London City to Antwerp was delayed 3 hours 40 mins not sure whether it's true that there was a technical problem as the airline claimed or whether they just cancelled the flight and let us wait for the evening flight one never knows. Got a voucher for 5£ could just buy 1 small drink with it a small packet of nuts and crisps. Were not informed at check-in about the delay so had already gone through security. Representative for cityjet at London City airport very unfriendly not even apologizing for this long delay.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

CityJet customer review

(Netherlands)

EIN-LCY-EIN in F50s. The service in both directions was of the usual high quality I would expect from the old VLM CityJet routes. The cabin crew were polite and professional and even recognised and welcomed returning passengers. The captain kept us well informed of our progress. For the fare I consider this exceptionally good value; however they should encourage the ground staff at both airports to improve their attitude about keeping passengers informed.
Seat TypeEconomy Class
Value For Money 12345
yes
na

CityJet customer review

(United Kingdom)

Dundee to London City. It used to be a good service and I have always tried to support it - not anymore would rather get better service from Easyjet at a third of the price and not have any flights cancelled.
Seat TypeEconomy Class
Value For Money 12345
no
na

CityJet customer review

(France)

City jet flights in France on behalf of Air France. Very impolite and icy cabin personnel. For a flight of Air France within France Cityjet (as a subsidiary of Air France) refuses to speak French whereas the flight is domestic! Most people using Air France for domestic flights in France don't care whether the flight is pure Air France or subsidiary Irish City Jet - but they don't speak english and they don't expect an Air France flight to be only in english (especially safety announcements).
Seat TypeEconomy Class
Value For Money 12345
no
na

CityJet customer review

(United Kingdom)

LCY to AMS (codeshare with KLM). CityJet arbitrarily decided to not include four passengers' items of checked in luggage because of weight restrictions with a small plane - they did not tell anyone so KLM at Schipol wasted everybody's time searching the basement and the transit lounge. I had to phone LCY to see what had happened as no ground staff at Schipol had any information thus I found their decision to leave bags off the plane. I had to stay in my hotel without any luggage toiletries makeup work clothes etc. overnight and pick up the bag at Schipol the next day and lost three hours from work. KLM confirmed on CityJet behalf that there would be no compensation whatsoever.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

CityJet customer review

(United Kingdom)

LCY-DUB-LCY. I do this route regularly and impressed by the simple touches that make this a very pleasant airline to fly - pleasant crew free drinks a small sandwich or croissant and good pricing.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

CityJet customer review

(United Kingdom)

LCY-DUB. First time out of London City and it was a breeze to get to from central London. Flight on Avro RJ85 on time and very pleasant when compared to say Ryanair from LGW. Online check in good although make sure that you allocate your seats away from rows 6-8 as the overhead lockers are only good for brief cases and not wheelie weekend bags. As a result my friend’s bag was taken along with others at the departure gate and put in the hold so if you want to get a quick getaway at the other end you may want to pack a smaller bag or backpack. In flight service was good and complementary alcoholic drinks served with a sandwich. DUB-LCY. Didn’t have the chance to print my boarding pass so went to the desk who printed it off for me. On time departure to LCY professional staff. City Jet is a great service and a relaxing alternative to LGW and LHR to DUB.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

CityJet customer review

(United Kingdom)

LCY-BVE-LCY check-in and boarding at LCY quick and easy. Flight delayed 45 mins due to technical issue but kept informed. Avro jet in good condition with comfortable seats and just enough space. Crew charming and efficient. Return flight absolute chaos at Brive airport. Considering it was the only flight departing you would have thought it would be a breeze. No one manning check in. Eventually dealt with by a very ruffled check-in agent. No one manning security for 30 minutes so just stood and waited. When security finally opened they went completely OTT! Everyone was frisked even though scanners not activated. Finally boarded 20 minutes after scheduled take off time to be told we'd missed our slot and would be delayed by 90 minutes!
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

CityJet customer review

(United Kingdom)

LCY-EDI in the evening after the ash cloud had closed EDI during the day. Good information from both the website and their customer service number about the status of the day's flights. Checked in online but the SMS boarding pass never arrived so had to use self-service machine at LCY - easy enough. Flight left a few minutes late after the crew checked that EDI had in fact reopened at 7pm as expected and arrived on time. In-flight service fairly basic but fine for an 80-minute flight. Friendly and efficient crew comfortable seats and adequate space on the Avro RJ85. Not that cheap but would fly with them again.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

CityJet customer review

London City to Dublin. First time using Cityjet and London City Airport. A great little airline. Booking the fare it was refreshing to see that the amount you first see is the amount you actually end up paying ie. no extra charges not even a 'handling' charge which is effectively a charge for nothing. My trip to the airport did not go to plan and I ended up at the airport ten minutes before departure. They advertise that you can check in up to ten minutes before departure at City and sure enough the staff got me on that flight. Although check-in had just closed the staff at the ticket counter were helpful. I had already checked in online but needed to have my boarding card printed then one of them ran with me to the gate. Given the reduction in service levels across most airlines in recent years I couldn't believe this. Flight was fine pleasant crew complementary sandwich and bar service. The crew came through the cabin several times offering drinks. Smaller aircraft made for easier boarding and disembarkation. London City a great little airport with no distance between the check-in area and the train station. Overall this was a great experience compared to Heathrow or Gatwick and the actions of the staff that evening saved me a lot of money and stress in getting me on that flight I would have had to pay for a new flight and overnight at a hotel and missed half a day's work otherwise.
no
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