CityJet

LCY-Florence-LCY. Both flights on time and bags off quickly. Standard of cabin service food and drink was much higher than I had expected. Overall a very pleasant surprise.

Paris ORY-LCY on March 14 2013. Departure delayed 10 minutes seats are uncomfortable and staff not very efficient. During the flight they give only a very small cake. However it is convenient because it takes you directly to London City.

LCY-AMS (as part of onward to LIN). Left on time on a windy day but were warned and soon out of the worst of it. Coffee and muffin enough for such a short flight. Bags at final destination so what more could be asked - and a reasonable price. Only very small gripe-getting very tired of these multiple flight numbers on one aircraft - there must be a better way.

Dundee to London City with CityJet. Do the extra 50 minute drive to Edinburgh airport half the price 2x plus the service! As the other reviewer said security is very thorough but believe me a full body pat down every time you fly especially if that's every week gets just a little bit annoying. More than annoying in fact. CityJet don't even get me started on them £350 per return every time I check in I get told off for something different. Last time I was supposed to print off my boarding card before arriving even though I always check in bags and have no where to print anything at wok. Ryanair customer service at BA prices!

Flew LUX-LCY. A very pleasant flight even if it was short. The Fokker 50 aircraft was lovely and although old and a bit falling apart was comfortable enough with plenty of legroom. Cabin crew were delightful and distributed a choice of croissant or pain au chocolate and water or orange juice half way through the flight which was nice. Captain gave announcements throughout the flight on the slightly old and crackly PA system. The inflight magazine was dull. Check in was very easy however we were charged 60 euros for 2 check in bags as we had not payed for them in advance. This is disappointing for a full service airline charging for luggage. Overall a great flight.

First time on this airline travelling from Newcastle to Paris on AF Code-share. The flight landed on time after a very comfortable and stress-free journey. The cabin crew were very helpful in giving information regarding Paris CDG airport layout. Would not hesitate to use this airline again.

FMO-LCY on F50 (operated by VLM). Delayed over an hour apology and reason for delay given but only once onboard (no information given at the gate). Legroom and seat comfort very good. Cabin crew left me with mixed feelings. Purser rude. Another crew member was fantastic polite and extremely friendly. Service on board consisted of full size sandwich and generous offering from trolley service (2 runs with drinks 2 runs with sandwiches chocolates all on 1 hr 20 mins flight). The only quibble was that my bag was tagged as cabin bag and was told by the purser I will be able to collect it by the aircraft stairs at LCY. In reality there is no such thing as delivery at aircraft at LCY due to airport regulations all bags tagged as delivery at aircraft are taken to the baggage reclaim.

Air France is Europe's worst national airline for long haul. Cityjet seem to take their role of supporting their parent seriously and clearly share the same values and customer care policies - they don't have any. On a BA flight this morning after the cancellation of my Cityjet flight last nigh and what a contrast - Air France provided one agent to re-book 90 passengers and result was a 2 hour queue. They told us nothing about the problem and ignored the problems of passengers.

LCY-FLR-LCY. Quick check-in at LCY but kept waiting 20 minutes in very small gate area before boarding . Full Avro RJ85 took off 15 minutes late. Air France crew efficient but wooden. Very tight seating and uncomfortable for tall passengers. Sandwich options for breakfast poor. Return flight boarding and take-off delayed for a variety of reasons adding up to a total of 60 minutes delay. Captain apologetic. Drinks offered (including wine) before the same poor sandwich options. Overall average but just about adequate for a 2 hr flight.

London City-Florence return. Usual swift check-in at LCY. Half-full Avro RJ85 took off on time. Interior slightly worn but clean and seats comfortable with just about enough leg room (I'm 1.83) for the 2hr flight. Staff professional handed out drinks and sandwiches (which were adequate but which could perhaps be upgraded slightly from slightly skimpy cheese or tuna mayonnaise). The basket of complimentary Belgan chocolate squares passed round later is a nice touch though. Return flight check-in handled by Air France at Florence. For some reason AF staff insisted that queuing passengers should print out their boarding cards from automated check-ins before dropping baggage. Flight similarly smooth although delayed by about 20 minutes due to late incoming aircraft for which captain apologised. Cabin crew made a second sandwich run offering more to anyone who wanted them. Overall good flights that were less expensive and better quality than those offered by Meridiana the airline we have previously used for London-Florence trips.